La-Z-Boy Victor

4.6
184 reviews

About

Furniture StoreHome FurnitureChairsCustom FurnitureLa-Z-Boy
La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.

Location

La-Z-Boy Victor
40 Eastview Park Mall, Victor, NY
14564, United States

Hours

Reviews

4.6
184 reviews
5 stars
155
4 stars
12
3 stars
0
2 stars
3
1 star
14

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the helpfulness, knowledge, and friendliness of the sales staff, noting a no-pressure sales environment.

Product Quality

While many customers were satisfied with their furniture, there were complaints about delivery issues and product defects, particularly with recliners.

Delivery Experience

Some customers experienced delays and issues with delivery, including damaged items and poor wrapping during pickup.

Store Environment

The store was described as well-organized with a good selection of furniture, contributing to a positive shopping experience.
  • JF
    Judy Fettner
    Jan 5, 2026
    5.0
    Geoff and his staff explained various types of recliners to us and made sure we picked the ones that fit our needs and living space. Much appreciated!
  • JM
    Joel Maness
    Jan 5, 2026
    5.0
    Tom did a nice job being patient with us and helping us find something that fit all the categories we were looking for.
  • TA
    Terry Allen
    Jan 3, 2026
    5.0
    We let J at the Victor store know what we were looking for in a power recliner chair. He narrowed down the choices for us and quickly looked into inventory that wasn’t on the floor to help us select the right chair. He even texted me some options after I spoke with him by phone the day before. Very helpful, courteous, and gave us a very fair price. Thank you.
  • KC
    Karen Centonze
    Jan 2, 2026
    2.0
    Very disappointed. Couch is gorgeous but delivered with one fully broken sectional piece. It’s taking forever to fix. Probably two mos total with a brand new broken couch before fixed. Haven’t been offered ANY reimbursement yet- just passed around. Wouldn’t recommend.
  • JH
    Joanne Hartman
    Dec 17, 2025
    5.0
    I’m so pleased with my experience. I recently had back surgery and my manual recliner wasn’t working for me. I stopped in the Victor location and spoke with John Kruspe. John helped me find the perfect power recliner and helped deliver it the very next day. I’m so thankful for John pulling off a next day delivery for me, he and the other gentleman (Sorry, I don’t remember his name) were here shortly after noon with my new recliner. Both gentlemen very friendly. Next day delivery meant so much to me since I wasn’t able to recline in my chair due to not being able to push the front down to get up. Best Customer Service! Thank You So Much John!

Frequently Asked Questions About La-Z-Boy Victor

What type of furniture does La-Z-Boy Victor offer?

La-Z-Boy Victor offers a wide range of furniture including recliners, chairs, sofas, sectionals, loveseats, ottomans, tables, sleepers, and home accessories, all customizable to suit unique styles.

Does La-Z-Boy Victor provide delivery services?

Yes, La-Z-Boy Victor offers delivery services for their furniture products.