Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Utica, NY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
964 reviews
5 stars
517
4 stars
271
3 stars
73
2 stars
23
1 star
80
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff, long wait times, and unresolved issues.
Product Availability
Customers appreciated the wide selection of products available, often finding what they needed.
Delivery Issues
Numerous complaints were made regarding delivery delays, missed deliveries, and poor handling of items.
Staff Helpfulness
While some customers praised individual staff members for their helpfulness, others noted a general lack of assistance.
Store Organization
Several reviews mentioned disorganization within the store, making it difficult to locate items.
- SGSharon GordonNov 6, 20255.0Great staff. Great deals.
- RHRichard HarrisOct 14, 20254.0Almost everything you need
- ARAdrian RoseboomSep 16, 20254.0Helpful
- KHKathryn HoweAug 26, 20251.0Had a 91 dollar purchase in just the paint department alone had 1 paint stirrer handed to me ridiculous had a 5 dollar off for joining lowes they said I have to go to website to to qualify so I wasn't able to redeem it says phone number and email doesn't do it alone customer next be tried the same thing as she left said she told them keep the 5 dollars I won't be back me too
- CKChad KoldAug 25, 20251.0The worst Lowe’s in the area. The store is highly disorganized—items are scattered everywhere and rarely in the right place. The staff is unprofessional. I asked for 27-gallon containers, and multiple employees sent me to a supervisor named Anthony to bring a pallet down from a high shelf. He told me to wait, but after 40 minutes he never returned. The only helpful person was a guy from the windows and doors department, but even then I waited another 20 minutes and no one showed up. I ended up wasting an hour just trying to get clear boxes. No thanks—I’ll buy elsewhere.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Utica?
Lowe's offers a wide range of products including appliances, paint, patio furniture, tools, flooring, plumbing, decking, grills, lumber, gardening equipment, bathroom storage, and more.
What are the operating hours of Lowe's Home Improvement in Utica?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 7:00 PM, with special holiday hours.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What is the procedure for returning or exchanging an item at Lowe's?
Most items can be returned within 90 days. For online purchases, returns can be started in your Order History. In-store returns require proof of purchase at the customer service desk.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are installation services available at Lowe's?
Yes, Lowe's provides installation services for appliances, flooring, cabinets, decking, doors, HVAC, lighting, windows, and many more home improvement needs.
What nearby places can I visit when shopping at Lowe's in Utica?
Nearby places include Riverside Mall for shopping, Rocky's Italian Sausage for dining, and Planet Fitness for fitness activities, all convenient for before or after your visit to Lowe's.
Is there a propane supplier near Lowe's Home Improvement in Utica?
Yes, Blue Rhino Propane Exchange is a nearby propane supplier, which can be useful if you need propane tanks or exchanges while visiting Lowe's.
Are there mobile phone and electronics stores close to Lowe's in Utica?
Yes, Verizon, AT&T Store, Cellular Sales, and BJ's Optical are nearby retailers where you can find mobile phones, electronics, and related services.