Business Details
About
Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 500 River St in Troy, NY today! Our large selection of storage units, climate controlled units, manager living on site, exceptional security, covered loading bay, deliveries accepted, multiple entrance/exit gates, parking spaces, elevator access, Wifi available, loading dock, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.8
380 reviews
5 stars
349
4 stars
11
3 stars4
2 stars2
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff, particularly Jared, received high praise for being friendly, helpful, and professional, making the storage experience smooth and easy.
Cleanliness
Most customers noted that the storage facilities were clean and well-maintained, contributing to a positive overall impression.
Pricing Issues
Several customers reported unexpected price increases after a few months, leading to dissatisfaction regarding billing transparency.
Accessibility
While many found the facilities easy to access, some customers expressed concerns about the accessibility of certain units, particularly for those with disabilities.
Mixed Experiences
While many reviews were positive, there were a few negative experiences related to unit sizes not matching expectations and issues with communication.
- XXXander_Rae6 days ago5.0This was a pleasant experience even though I did some things to cause my departure, Kamdice the new manager made this better and helpful for me to move forward
- AFAshley FosterNov 14, 20255.0Jorge was absolutely Amazing, he provided me with the best service. Was very friendly and professional. If you are in need of storage company check them out
- APAlfred PleasureNov 10, 20255.0Candace, the store manager, was very helpful and understanding. She took the time to assist me and make my transition from one unit to the next seamless. Thank you
- OAOleg AsaulenkoNov 4, 20255.0I have experience not only at this location, but also in other states and facilities. This historic building in the center of what was once industrial Troy has been completely restored and given new life, remaining true to its purpose of serving people. Climate control, reliable security, convenient lighting, and good access make it unique and convenient in all aspects. During my 6 months of interacting with the staff, I haven't noticed any difficulties in communication; they have always been helpful. I highly recommend this place as a reliable and convenient storage facility. Thank you.
- LMLakisha MaysOct 30, 20255.0Kandice & Jessica Were VERY HELPFUL & Kindly Patient With ME !!! I Appreciate & THANK THEM SO MUCH FOR THEiR TiME & Effort , Last Min Struggle ! They Were Very Kind At The Window & Showing With Helpful Options !!! CREDIT FOR THEM ! Thank YOU SO MUCH 🫶🏾
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves residents of Troy and surrounding communities including Sycaway, Waterford, Eagle Mills, and more.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located near River St & Hutton St.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
Do you offer business storage?
Absolutely! Extra Space Storage is committed to offering business-friendly storage solutions. You can store parts, materials, equipment, vehicles, inventory, and more. Certain locations offer additional business features like delivery acceptance and even some office space available for rent!
Are moving carts or dollies provided?
Nearly all Extra Space Storage facilities that offer indoor storage units with access through a hallway have push carts. If you need a push cart to transport your belongings, please let the facility manager know, and they will be happy to assist you.
What are Extra Space Storage's gate access hours?
Gate hours are daily from 6:00 AM to 10:00 PM, Sunday through Saturday.
When is the Extra Space Storage office open for customer assistance?
Office hours are Monday through Friday 9:30 AM to 6:00 PM, Saturday 9:00 AM to 5:30 PM, and closed on Sundays and major holidays.
Does Extra Space Storage offer climate-controlled units?
Yes, climate-controlled storage units are available to protect temperature-sensitive belongings.
Can I purchase moving and packing supplies at Extra Space Storage?
Yes, a variety of moving and packing supplies, including boxes, are available for purchase online and at the facility.
Are there business storage options at Extra Space Storage?
Yes, business-friendly storage solutions are available, including storage for equipment, inventory, and vehicles, with some locations offering additional business features.
What payment methods does Extra Space Storage accept?
Payments can be made via American Express, Apple Pay, Cash, Check, Discover, Invoice, MasterCard, and Visa.
Where is Extra Space Storage located in Troy, NY?
Extra Space Storage is located at 500 River St near the intersection of River St and Hutton St.
How can customers use nearby Budget Truck Rental when visiting Extra Space Storage?
Customers can rent trucks at nearby Budget Truck Rental to easily transport belongings to and from Extra Space Storage.
What nearby lodging options are available for customers visiting Extra Space Storage?
The nearby Courtyard Albany Troy/Waterfront and Courtyard by Marriott Albany Troy/Waterfront offer convenient accommodation for customers.
Are there dining options near Extra Space Storage?
Yes, nearby restaurants include Taco Libre, Prime Burger, and Collar City Mac Shac, ideal for customers before or after visiting the storage facility.