Raymour & Flanigan Furniture and Mattress Outlet & Clearance Center

Reviews

• OO

  Olivia

  4 days ago
  1.0
  I ordered a sectional the first week of September. I was told it was on back order but would be available the week of October. It has been 12 weeks and I still have not received my order. I received a call from the office 10 weeks after to finally schedule my delivery, only to be called 3 days later and told they are cancelling the delivery. I confronted the store and was told this kind of thing is normal and all dates are just estimates. I still have no idea when my couch will arrive. I do not recommend ordering from here if you want your order in a timely manner.
• KF

  K F

  Nov 1, 2025
  1.0
  Mellissa and the Manager could care less. We knew what we wanted in and out in less than 45 minutes. Couldn’t pay systems were down. Called the next day to pay and order no return calls… called the following day more of the same. Literally trying to give you my money!!! Get the run around. And keep telling us about the system being down. That’s fine but can you communicate with me? Send me the portal link to pay, that doesn’t work. No big deal, just want it ordered at this point. Go in pay for it told it will be here Monday perfect! We rearrange our schedules so someone is home. No one shows on Monday. Think I can get someone to answer the phone at the store good luck! Call Melissa no answer, talk to the manager finally and he tells me he instructed her to not take our calls…. I just want to know what’s going on and to get my couch. Melissa and the manager seem to not know customer service, was promised a $500 credit…. Still waiting on when I should receive that. Not our first time buying from raymour, but if this is the new normal forget it!
• SC

  Shawn Cathcart

  Oct 21, 2025
  2.0
  I am not sure where the breakdown in communication is, but I placed an online order and received an email indicating a delivery date time. That date/time did not work for me so I called the local store. After a ton of confusion I needed to reapply for credit that I was already approved for and speak with sales. Then the text messages started back and forth instead of picking up the phone etc. Now, I get this feedback request for my "visit" to the store that never happened. This $500 dresser cost me about two hour of my life.
• LP

  Lori Petroffski

  Oct 12, 2025
  1.0
  Poor customer service. We had bought thier most expensive livingroom set in June with warranty and now it's Oct still waiting on repairs. This is after being told sorry we don't have a service department. I called 5 times and finally went into the store to ask what was going on... they said, " hmmm that's odd" we always get back in touch with people.We will be intouch.lol.
• SC

  Steven Church

  Oct 8, 2025
  5.0
  We are very pleased with our experience! John greeted us at the door, steered us in the right direction, and then gave us plenty of time to look at their furniture. He came back to answer our questions promptly. When we chose a sectional couch and chair, John was thorough in giving all the options and noting our choices. He was friendly and professional from start to finish.

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