Brand Certified
Lowe's Home Improvement
4.0(2076 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
131 Simon Drive, Syracuse, NY
13224, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(315) 350-2801
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/NY-Syracuse/2380
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Syracuse, NY is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.0
2,076 reviews
5 stars
1,097
4 stars
478
3 stars
198
2 stars
75
1 star
228
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported long wait times and unresponsive staff.
Product Issues
Several customers experienced problems with appliances, including delivery issues and defective items, leading to frustration with the return and service processes.
Store Organization
Customers noted difficulties in finding staff for assistance and navigating the store, with some expressing dissatisfaction with the layout and availability of employees.
Positive Experiences
Despite negative feedback, there were numerous positive comments about specific employees who provided excellent service, indicating that good experiences do occur.
- ENEric Nash5 days ago1.0Dont buy nothing from this store Zack the store manager thinks it is funny when you tell them you do not have a account then you have to fight with everything you have to get a refund? Lowe's you really ought to step up your training on managers. Think I am done with that refund? Not one bit!!
- ACAdam CarterFeb 13, 20261.0No one wants to help you there. Treated like you don't matter by staff and managers. Worse Lowes in Syracuse area.
- SLSwimm LandscapingFeb 7, 20265.0Best service I’ve ever had from Zach, Cody and Aladdin. I’ve been here 10 years and I’ve never had better help.
- BHBenjamin HainesJan 29, 20265.0Staff was very helpful and I was able to get in and out quickly.
- CCC.J. ClarkJan 9, 20261.0I purchased new appliances (fridge, dishwasher, oven, washer, dryer) for a home I have been renovating for my family to move into. They were delivered and intentionally left uninstalled as we were redoing our electrical. About two weeks ago I installed the washing machine, only to find out on its inaugural run that the bottom of the outer tub had a giant crack in it, which in turn flooded my laundry room and the floor below. I have spent the past two weeks going back and forth with customer service and Lowe's distribution. Both were happy to allow me to swap out the item that was delivered broken (and would have flooded my house anyway had I paid for their guys to install it). All they needed was for "leadership" at the Syracuse distribution center to give it a thumbs up after all other parties said "absolutely" and were super kind. Today, after 6 phone calls and 2 emails, they finally just said "No, call Maytag", not directly to me, but through one of their subordinates. Tldr; If you buy your appliances from here, you are rolling the dice. If anything is wrong, leadership will hide behind email and run you around until you say screw it, and take your business elsewhere.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website