Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Syracuse, NY is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,917 reviews
5 stars
1,020
4 stars
460
3 stars
189
2 stars
60
1 star
188
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for being helpful and knowledgeable, while others are criticized for being unresponsive or unprofessional.
Product Availability
Customers appreciate the wide selection of products available, but some report difficulty in finding specific items or receiving assistance.
Delivery Issues
Several customers experienced significant delays and poor communication regarding appliance deliveries and installations.
Store Environment
The store is generally described as clean and well-organized, but some customers noted a lack of staff presence to assist shoppers.
- CCC.J. Clark3 days ago1.0I purchased new appliances (fridge, dishwasher, oven, washer, dryer) for a home I have been renovating for my family to move into. They were delivered and intentionally left uninstalled as we were redoing our electrical. About two weeks ago I installed the washing machine, only to find out on its inaugural run that the bottom of the outer tub had a giant crack in it, which in turn flooded my laundry room and the floor below. I have spent the past two weeks going back and forth with customer service and Lowe's distribution. Both were happy to allow me to swap out the item that was delivered broken (and would have flooded my house anyway had I paid for their guys to install it). All they needed was for "leadership" at the Syracuse distribution center to give it a thumbs up after all other parties said "absolutely" and were super kind. Today, after 6 phone calls and 2 emails, they finally just said "No, call Maytag", not directly to me, but through one of their subordinates. Tldr; If you buy your appliances from here, you are rolling the dice. If anything is wrong, leadership will hide behind email and run you around until you say screw it, and take your business elsewhere.
- KFKevin FitzPatrickDec 20, 20251.0Absolutely empty of any associates when assistance was needed. Literally wandered for 10 minutes and saw not a single employee. Called their number for help and someone eventually showed up who seemed irritated I had disturbed him to do his job. What in the hell has happened to retail customer service?
- LLLennyDec 19, 20255.0Incredible customer service! Ryan went above and beyond to explain the different brands of vacuums available to help me make me the best and most cost efficient option. He is a true progressional and asset to Lowe’s. 100% recommend. Thanks, Ryan!!!
- JCJames CrowleyDec 14, 20251.0I purchased a refrigerator from Lowe’s mainly because they could deliver it on 12-14. They gave me a time from 1:30 and 5:30 The truck showed up at 6:00 Sat at the bottom of my driveway for 5 minutes and then drove away. When I called the women said the driver wait we were not at home. They said the next delivery date was in 3 days from 8:00am to 8:00pm. I was so made I told them to cancel the order and I will go to Home Depot and buy one
- SSStephanie ShermanDec 6, 20255.0I went to Lowe's this evening and for personal reasons I've been going through some tough situations and it's been hard on me and my three dogs but I don't want to get into that I met an employee there named Elizabeth and not only was she extremely helpful from the time I said excuse me to ask her a question but she was kind-hearted and caring and amazing!! She truly cared and was so amazing I wish words could express how amazing she was in every way possible!! It was an absolute pleasure and after my amazing experience with her around the store she made sure that I was 100% good and she was so amazing to talk to and so helpful and just so kind and caring and I just want to thank her and Lowe's for hiring such an amazing employee and then when I went to do the self-checkout the young gentleman with the crutches I didn't get his name unfortunately but he was an absolute sweetheart as well and very helpful!! And then I called the manager over that I had seen at the time and I let him know all of this and he was sweet as well!! If I can help with this will be the only Lowe's I ever go to and I definitely recommend that they're the employees and the bosses are amazing!!! Thanks you guys you really made my evening and helped me more than you know!!♥️
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Syracuse?
You can find hardware, paint, patio furniture, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Syracuse?
The store is open Monday to Friday from 6:00 AM to 9:00 PM, Saturday from 6:00 AM to 10:00 PM, and Sunday from 7:00 AM to 7:00 PM.
Does Lowe's in Syracuse offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
Can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. You can start a return online for Lowes.com purchases or return items in-store with proof of purchase.
What payment options are accepted at Lowe's Home Improvement in Syracuse?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payments.
Where is Lowe's Home Improvement located in Syracuse?
Lowe's is located at 131 Simon Drive, Syracuse, NY 13224, USA.
What brands are available at Lowe's Home Improvement?
Lowe's carries brands including GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, and many more trusted names.
What services does Lowe's Home Improvement offer in Syracuse?
Services include appliance installation, cabinet and flooring installation, garage door installation, HVAC installation, and many other home improvement installations.
What nearby places can I visit around Lowe's Home Improvement in Syracuse?
Nearby places include minuteKEY hardware store, Blue Rhino Propane Exchange, and Golden Corral Buffet and Grill, which you can visit before or after shopping at Lowe's.
How can nearby transit or services help me reach Lowe's Home Improvement?
Nearby transportation options such as Burnet Ave & S.Midler Ave transit stop and services like Midstate Taxi can help you conveniently get to Lowe's in Syracuse.
Are there recreational spots near Lowe's Home Improvement in Syracuse?
Yes, Sheridan Park, which offers active life and sports activities, is located nearby and is a great place to visit before or after your shopping trip.