Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Terron, Jhohana, and Joan.
Cleanliness
The facility received consistent positive feedback for being clean and well-maintained.
Accessibility
Customers appreciated the ease of access to their storage units and the availability of moving carts.
Policy Issues
Some customers expressed dissatisfaction with the company's policies, particularly regarding rate increases and move-out procedures.
Mixed Experiences
While many reviews were positive, there were notable complaints about customer service failures and billing issues.