Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Stony Brook, NY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,327 reviews
5 stars
672
4 stars
318
3 stars
126
2 stars
63
1 star
148
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees are praised for being helpful, while others are reported as rude or unresponsive.
Product Availability
Customers appreciate the wide selection of products, but there are complaints about inventory issues and unfulfilled online orders.
Store Cleanliness
The store is generally noted as clean and well-organized, making shopping easier for customers.
Delivery Issues
Numerous complaints about delivery delays and poor communication regarding appliance installations and order statuses.
Employee Knowledge
Some employees are recognized for their expertise and helpfulness, particularly in specific departments like appliances and gardening.
- PRPeter Rutlin6 days ago5.0Always someone ready to help. the store is neat clean and orderly unlike the orange store I love to hate!
- DMDawn MaioranoNov 7, 20255.0We got outdoor paint for our shed an older gentleman helped us he was very patient,kind & knowledgeable for what we needed.
- DKDavid KapelanskiNov 3, 20255.0Good store nicely stocked not crowded
- PBPhil BOct 25, 20255.0Paul in the appliance department is very helpful!!
- RGRich GleasonOct 24, 20255.0So needed a new front door lock, went to depot first and received 0 help trying to track down the correct lock, when I figured it out I couldn’t get keys and I don’t like the self service machine, now headed to Lowe’s in lake grove, fretted as I walk in this employee asked what I needed then walked me straight to the locks, he made 4 extra keys and tested them onsite… that’s what service is about…
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Stony Brook offer?
Lowe's Home Improvement offers a wide range of products including appliances, bathroom supplies, building materials, electrical, flooring, garden tools, hardware, lighting, lumber, paint, patio furniture, plumbing, tools, and more.
What are the store hours for Lowe's Home Improvement in Stony Brook?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours may vary with some days closed or reduced hours.
Does Lowe's in Stony Brook offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customers.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are provided when your order status changes.
What payment options are accepted at Lowe's Home Improvement in Stony Brook?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa as payment options.
Does Lowe's offer installation services for their products?
Yes, Lowe's offers a variety of installation services including appliances, blinds, cabinets, carpet, countertops, decks, doors, drawers, flooring, garage doors, generators, gutters, HVAC, lighting, roofing, siding, and more.
Are there recycling services available at Lowe's Stony Brook store?
Yes, Lowe's offers recycling services for electronics, light bulbs, and batteries.
What nearby places can customers visit before or after shopping at Lowe's Home Improvement?
Customers can visit nearby places such as Blue Rhino Propane Exchange for propane needs, Mad Over Yogurt for frozen yogurt treats, or Strathmore Bagels Deli and Cafe for a quick meal or coffee.
Is there a nearby gym where Lowe's customers can work out?
Yes, Planet Fitness is a nearby gym customers can visit to exercise before or after shopping at Lowe's.
Are there local dining options near Lowe's Home Improvement in Stony Brook?
Yes, nearby dining options include Baja Flats, Tacoz, and Cabo Fresh Mexican Grill offering a variety of cuisines for customers to enjoy.