Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Staten Island, NY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,039 reviews
5 stars
573
4 stars
249
3 stars
78
2 stars
27
1 star
112
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praise helpful staff, others report rude behavior and lack of assistance.
Store Cleanliness
Many customers appreciate the cleanliness and organization of the store, noting it as a positive aspect of their shopping experience.
Product Availability
Customers generally find that the store has a good selection of products, although some express frustration with stock issues and delivery problems.
Staff Knowledge
While some reviews highlight knowledgeable staff, others indicate a lack of training and familiarity with products among employees.
Management Issues
Several reviews mention poor management and customer service experiences, particularly regarding handling complaints and issues.
- GRGina RocchioOct 27, 20255.0I love this store It's just perfect for me If I need plants or hardware.
- SMsusan miskinOct 18, 20255.0Always clean, and always find what I want. The workers are always usually helpful and steer you in the right direction. They can definitely give home Depot a run for their money.
- CFCarol Fobbie51Oct 17, 20255.0This store is very organized and clean. The staff is very friendly and knowledgeable. Very pleasant atmosphere. Thank you Lowes
- JSJames sSep 26, 20252.0Unfortunately the customer service is terrible. No one knew where to find things, they sent me to the wrong isle and one employee asked for someone to come assist me on isle 7 over the loud speaker and I waited almost 30 minutes before asking for a manager. After all that they tell me they don't have what I was looking for. They do have great products just lack of employee's that are familiar with what they offer and where it's located in the store
- SLSteve LeylandAug 17, 20251.0Manager, where are all the CARTS? I come all the time to gardening and have to walk to lumber. Guess what? None there either. Get it together. Home depot has all there carts lined up at the front and that is where I go. You are losing money.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Staten Island offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, garden equipment, bathroom essentials, and more.
What services are available at Lowe's Home Improvement?
Services include appliance installation, flooring installation, blind and shade installation, cabinetry, countertops, deck and shed installation, and more to support both DIYers and professionals.
What are the store hours for Lowe's Home Improvement in Staten Island?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM, with some holiday hour variations.
Does Lowe's offer delivery and in-store pickup options?
Yes, Lowe's provides both in-store pickup and delivery services.
How can I check my order status at Lowe's Home Improvement?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What payment methods are accepted at this Lowe's location?
Payment options include American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there recycling services available at Lowe's Home Improvement?
Yes, Lowe's offers recycling for electronics, light bulbs, and batteries.
Which nearby places can I visit for food or coffee after shopping at Lowe's?
Nearby food and coffee options include Soup Man, Red's Hotdog Stand, Dunkin', Wine & Design, Express Caffe NY, Bloomin' Bean, and Rossville Pizza.
Is there a nearby gas station where I can fill up my vehicle after visiting Lowe's?
Yes, Mobil and Sunoco gas stations are located near Lowe's for convenient fueling.
Are there other home improvement or hardware stores close to Lowe's in Staten Island?
There is another Lowe's Home Improvement branch nearby, as well as related services like Pep Boys for automotive needs and minuteKEY for locksmith services.