Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Staten Island, NY offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,045 reviews
5 stars
577
4 stars
249
3 stars
78
2 stars
27
1 star
114
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with many customers reporting helpful staff, while others experienced rude or unhelpful interactions.
Product Availability
Customers generally found the store well-stocked and organized, but some reported issues with product availability and delivery.
Store Cleanliness
The store is frequently described as clean and well-maintained, contributing positively to the shopping experience.
Installation Services
Numerous complaints were made regarding installation services, with customers expressing frustration over delays and poor communication.
- JFJulie FairDec 18, 20255.0It's a nice store. It has everything. Good service. Ricky was kind and helpful. Would highly recommend shopping here. 🌟
- WWWinni3_Binni3_MM2Dec 4, 20251.0My first time come to hear by wash machine and dry machine but lower sent to my house. The broken Dry machine for me lowers say callLG Company. Too tootoootooobad.
- JIJasmin IDec 1, 20251.0The WORST experience ever. If you’re thinking about buying cabinets or countertops from Lowe’s — DON’T. This has been the biggest nightmare, and I wish I had never started this project. For reference, this was at the 2790 Arthur Kill Rd, Staten Island, NY 10309 location. I purchased KraftMaid cabinets and a Dekton countertop, and the sales lady told me delivery would take 4–5 weeks and that any damaged pieces would be replaced in about 2 weeks. All lies. We started this project at the end of August, and we STILL have no kitchen. The KraftMaid cabinets are absolute trash. Doors came scratched, multiple cabinets arrived damaged, and I still had to wait five weeks for a replacement sink base — even after they came out to measure and STILL got the measurements wrong. The molding was the wrong size, the replacement molding arrived broken, and now I’m stuck trying to get replacements yet again. Every step has been a disaster. Then there’s the Dekton countertop and backsplash nightmare. The sales rep told me I’d receive a call within 48 hours and installation would take two weeks. Another lie. After waiting three days with no call, I had to contact the manufacturer myself — only to find out I needed to sign a contract before anything could even be submitted to the third party, which the rep NEVER mentioned. I signed it, waited again, and still got nothing. I had to call the third party myself before anything moved forward. Only then did they finally review the contract and schedule measurements two weeks out. When the guy finally came to measure, he told me installation takes another 2–3 weeks, and that they can only measure the backsplash after the countertops are installed. Meaning I’m looking at 6–7 weeks for the backsplash alone — and that’s only if nothing else goes wrong, which at this point seems impossible. To make things worse, when I emailed the rep and specifically asked to speak with a supervisor, she refused. She told me “there’s nothing a supervisor can do because that’s the information they’re getting from the vendors.” Completely unacceptable. I asked multiple times, and she flat-out refused to connect me with one. People shouldn’t be without a kitchen for months. The process was supposed to take 2 to 2.5 months MAX — not 6 months and counting. Because of all this miscommunication and incompetence, we’ve been forced to buy food out constantly. We have children, and it’s nearly impossible to feed them healthy meals without a functioning kitchen. Our entire household has been thrown into chaos because Lowe’s couldn’t deliver what they promised. And honestly, the staff should be better equipped, better trained, and far more transparent before they’re put in charge of major home renovation projects. The level of misinformation and lack of accountability is shocking. Truthfully, I should’ve just kept my old kitchen. What I had before was better than what I’m dealing with now. Save yourself the headache, money, and stress — go ANYWHERE else.
- GRGina RocchioOct 27, 20255.0I love this store It's just perfect for me If I need plants or hardware.
- SMsusan miskinOct 18, 20255.0Always clean, and always find what I want. The workers are always usually helpful and steer you in the right direction. They can definitely give home Depot a run for their money.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Staten Island offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, garden equipment, bathroom essentials, and more.
What services are available at Lowe's Home Improvement?
Services include appliance installation, flooring installation, blind and shade installation, cabinetry, countertops, deck and shed installation, and more to support both DIYers and professionals.
What are the store hours for Lowe's Home Improvement in Staten Island?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM, with some holiday hour variations.
Does Lowe's offer delivery and in-store pickup options?
Yes, Lowe's provides both in-store pickup and delivery services.
How can I check my order status at Lowe's Home Improvement?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What payment methods are accepted at this Lowe's location?
Payment options include American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there recycling services available at Lowe's Home Improvement?
Yes, Lowe's offers recycling for electronics, light bulbs, and batteries.
Which nearby places can I visit for food or coffee after shopping at Lowe's?
Nearby food and coffee options include Soup Man, Red's Hotdog Stand, Dunkin', Wine & Design, Express Caffe NY, Bloomin' Bean, and Rossville Pizza.
Is there a nearby gas station where I can fill up my vehicle after visiting Lowe's?
Yes, Mobil and Sunoco gas stations are located near Lowe's for convenient fueling.
Are there other home improvement or hardware stores close to Lowe's in Staten Island?
There is another Lowe's Home Improvement branch nearby, as well as related services like Pep Boys for automotive needs and minuteKEY for locksmith services.