Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Staten Island, NY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,053 reviews
5 stars
1,028
4 stars
520
3 stars
192
2 stars
80
1 star
233
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful staff, others reported rude service and long wait times.
Product Availability
Customers frequently expressed frustration with product availability and delivery issues, including incorrect inventory data and delays.
Store Cleanliness
Many reviews highlighted the store's cleanliness and organization, contributing positively to the shopping experience.
Pricing
Customers noted fair pricing and good deals, although some felt prices were higher compared to competitors like Home Depot.
Staff Knowledge
While some staff were praised for their helpfulness and knowledge, others were criticized for lack of expertise and poor assistance.
- LLLadydee (LADYDEE)6 days ago5.0Love it. Variety of things.
- GOGina O.Nov 16, 20251.0Horrible customer service. If you don't want to feel like you're being discriminated do not go there.
- RKroad kingNov 15, 20251.0I went to the bathroom section to look for a simple item. Tried to ask the workers but they said they were too busy to answer a two second question. One guy said I’ll be back and never did. After waiting for 15 minutes I left and took my business to Home Depot.
- DVdulce vegaNov 10, 20251.0Don’t go to get keys here, you’ll come back 4 weeks later after it hasn’t shipped to your house and the employee (tall black guy w an accent) will tell you (a petite girl) that you’re threatening him and he’s calling the cops on you bc they’re “short staffed” and can’t make you a key even though you are paying for another one.
- LDLee DiazNov 1, 20255.0Marlon is absolutely wonderful and should be commended for his fantastic customer service.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Staten Island?
You can find products such as paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's Home Improvement in Staten Island.
What are the store hours for Lowe's Home Improvement in Staten Island?
Lowe's Home Improvement is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 7:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
What brands does Lowe's Home Improvement in Staten Island carry?
Lowe's carries a wide range of brands including GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Toro, Kohler, Bosch, and many more trusted brands for home improvement needs.
Which payment methods are accepted at Lowe's Home Improvement in Staten Island?
Lowe's accepts major payment options including American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's Home Improvement provide installation services?
Yes, Lowe's offers various installation services such as appliance installation, flooring, blinds, cabinetry, lighting, and more to assist with your home improvement projects.
Are there recycling and accessibility services available at Lowe's Home Improvement?
Yes, Lowe's offers recycling for electronics, light bulbs, and batteries, and provides wheelchair accessible parking along with onsite services and repair options.
What nearby places can I visit around Lowe's Home Improvement in Staten Island?
Nearby places include Blue Rhino Propane Exchange for propane supplies, Minute Key for locksmith services, Bank of America Financial Center and ATMs for banking needs, and Joe Broadway's Billiards & Sports Pub for dining and entertainment.
How can the nearby Bank of America ATM and Financial Center assist customers visiting Lowe's?
Customers can conveniently access banking services and withdraw cash at the nearby Bank of America ATM and Financial Center when visiting Lowe's for their home improvement needs.
What dining options are available near Lowe's Home Improvement in Staten Island?
Nearby dining options include Joe Broadway's Billiards & Sports Pub, El Sabor Peruano for Peruvian cuisine, Dominican Food Corp, Mama Rosaria's Pizza and Restaurant, and Planet Wings for American fast food.