Pye-Barker Fire & Safety, formerly Briscoe Protective

Reviews

• IA

  Ingrid Arneberg

  Aug 22, 2024
  5.0
  I cannot recommend Vincent Minichello enough! He is so kind and funny and trustworthy and really does his job with such attention and grace! He is a true expert in the matters of home security and I learned a lot during his visit! Do not hesitate to book with Vincent Minichello! Also John C was wonderful as well they are a great duo! Very complimentary. I was not expecting a same day install and the system up and running so quickly and accessible via my iPhone! I also learned that microphones are illegal to place in the property I had no idea! They know everything and made sure I am educated on home security . I am not a very technologically adept person so the fact he managed to patiently instruct me on how to not only use the app but also open it and download showed how kind and helpful he is. And he is a dog lover so my dogs appreciated that! Thank you Vincent Minichello for your dedicated work! This was our second meeting now. Looking forward to the third! But there may not be because he installed the product too effortlessly and seamlessly that I cannot imagine any issue arising! Best, Ingrid
• MP

  M P

  Jul 5, 2024
  1.0
  Buyer of other security accounts with private equity money, but provider of no service. AVOID AT ALL COST! THIS COMPANY IS TERRIBLE and DISHONEST. No customer service and no support. See follow up, they never fixed anything! Totally dishonest and incompetent! I can’t not emphasize enough how absolutely dishonest and terrible Briscoe Protective is a costumer service company. If you choose to use them BEWARE. Our contract was purchased by Briscoe from Bellringer. The agreement was many, many years expired and we had no obligation to continue to use Briscoe. When we called to ask about future services and some hardware issues no one from Briscoe ever responded. We took this an our cue to cancel our system install new hardware (because the software was not transferable). We called and called and they never called back, finally someone responded to one of our many emails and acknowledged they would turn off our service. To this day the monitoring services is still calling our phone to tell us the Alarm is down. They call at 7am they call at 12pm. This is incessant harassment. We have notified Briscoe and the monitoring outsourced service that Briscoe uses to STOP but the problem never ends. Apparently Briscoe is unwilling to accept cancellation even if it’s totally within the rights of the contract and the law and the customers wishes. They don’t want to show the private equity sponsorships that there is a reduction in subscribers. I tell you all of this to save you from being tied to a company that is absolutely incompetent and dishonest.
• CK

  Chris Knapp

  May 18, 2024
  5.0
  I’ve worked with Vincent a couple of times now and he has been great. Always takes time to explain what he is doing and why, as well as answering any questions I may have.
• WM

  Water Mill Masonry

  Mar 1, 2022
  5.0
  Vinny & John were at my home in Water Mill yesterday. They modernized my 26+ year old security system. They were professional as well as personable and got the job done, which was a long haul. They explained everything along the way and took time to show me the keypad and answer any questions at the end. Excellent technicians! Thank you.
• DV

  Douglas Vetter

  Mar 18, 2019
  5.0
  I wanted to upgrade the security system at my summer home - I wanted an updated system, and much better remote access. Scan did a great job -- I love the way everything works now and, just as importantly, they kept every appointment and were there on time every time. Could not have asked for more.

Frequently Asked Questions About Pye-Barker Fire & Safety, formerly Briscoe Protective