Extra Space Storage

Reviews

• JB

  Jon Be

  Nov 9, 2025
  5.0
  Great staff, great location, great units. the guy in office was always very helpful and knowledgeable. the place was in a good spot right in south glens falls and the first few months were discounted.
• JJ

  Joseph Jerabek

  Oct 14, 2025
  5.0
  The Extra Space staff were excellent from the start with helping make sure I knew the exact dimensions of the unit helping me make the best choice. They were also very responsive any time I called.
• RH

  Ryan Hoffman

  Oct 8, 2025
  1.0
  10x20 went from $113 straight to $193 after about 3 months. Need I say more? They wait for you to completely fill the unit then nearly double the price while its incredibly inconvenient to move everything back out I will be though because this is way over market. Its no wonder half of the units are vacant.
• JO

  Jodi Ogden

  Oct 7, 2025
  5.0
  Clean, secure and friendly helpful staff.
• MR

  Michael Runyon

  Sep 15, 2025
  1.0
  This review is about Extra Space as a corporation. It is not directed at the individuals that work at this facility, all of whom tried to be helpful. This corporation uses predatory practices to bait consumers in the door, offering exceptionally low rates at the start but later dramatically increasing those rates past fair market pricing. I'll provide my experience as an example. Searching other reviews, I can see I'm not the only one that's had a similar experience. I was a customer of Extra Space for 3+ years in total. In total, I ended up renting 3 units from them - two 10x15s and a 10x20. In all 3 cases, these were offered at low introductory rates with an increase in rent after some period of time, typically 3-5 months. I would not have an issue with this, as the intro rates were well below market pricing, but in every case where an increase was applied, the new rate was well above market pricing, and I would have to visit the office to question why. This in and of itself is predatory, as the corporate office is clearly hoping renters won't question the rate and will just pay the new overinflated price. This pattern repeated multiple times across all of my units over the course of my 3 years renting there. The change that finally prompted me to look elsewhere for my needs occurred this August 2025. My two 10x15 units were billing at different rates, with one at $91/mo on promo pricing and the other at $118/mo (not promo priced). I fully expected to see cheaper unit increase in price to match the non-promo priced unit, as this would be reasonable and that price is on par with the rates of other storage providers in my area. However, when I received the rate change notification, I was advised the cheaper 10x15 would be increasing to $165/mo! This is the going rate for 10x30 unit! I contacted the local office and staff on site was not able to adjust this price, so I reached out to the corporate office via phone. They refused to adjust this price and expected me to pay the additional ~35% markup on the second unit, providing NO justification for the dramatically higher price of one over the other. Customer service on the phone also clearly stated Extra Space's preference for "short-term" renters over those who stay put. It's worth noting that in my 3+ years renting here, I never had a late or missed payment. I never caused any trouble or drama at the facility. I never mistreated staff on site, even when I had to wait over an hour for someone to come address a broken gate at the facility. This corporation cares not at all about its customers, and they are clearly only interested in your money. Renters should steer clear of this company entirely, at this location and all of them across the country.

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