Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Saratoga Springs, NY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,188 reviews
5 stars
598
4 stars
320
3 stars
105
2 stars
56
1 star
109
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful staff, others reported rude or unresponsive employees.
Delivery Issues
Numerous complaints about delivery services, including missed appointments, damaged items, and poor communication.
Store Cleanliness
Many customers noted that the stores are clean and well-organized, contributing positively to their shopping experience.
Product Availability
Customers appreciated the wide selection of products available, although some expressed frustration with items being out of stock or only available online.
Pricing Concerns
Some customers found prices to be higher than competitors, leading to dissatisfaction, especially regarding advertised discounts.
- RKRichard Krusemark1 day ago5.0This is a typical big box hardware store. It is very clean and well organized. Staff is helpful and actually asks you if you need help. Prices are respectful.
- DHDiane HadleyNov 1, 20251.0My husband and I are building a large chicken coop and had been checking on line for the siding and such we wanted to use. We found a great price on the siding at your Sandy Store, but they were out. So we went into the saratoga springs store to get some other items, and found the siding. But it was just under 10.00 more per piece, and we were buying 8 of them. We know you have a no price match policy for same store. But we explained that the next closest store was out, could we price match it or something. The man says, nope, you can go there and buy them. Right after I explained Sandy was out of them. I understand that prices fluctuate from store to store, but in this case, there should be something your store could have done to help a good regular customer.I will be go to Sandy for the rest of our supplies.
- SKSherry KeaysOct 28, 20255.0Great experience at this Wilton Lowe's today.My customer service was amazing. I went there to pick a washer and dryer and needed to talk to someone about a bath tub/ wall unit.So helpful! Came home with everything thing I needed for my new bathroom. Plus the employee help me save money on my purchase by using a Lowe's credit card. Thank you Lowe's Team 😊
- SFStuart FloydOct 25, 20255.0Have shopped at this local Lowes for many years. Either in store or order online and pick up and for order items not available shipped to home. All options have always been easy, efficient, and good end result. Staff at store here always friendly and helpful. The lowes stores are always much neater, well cleaned and kept compared to competition in this market. Would recommend them when you are in need of any home improvement, holiday decor, appliances, and garden in spring and summer.
- JKJohn KettlewellOct 21, 20251.0Today I noticed a huge sign advertising $20 off on various Craftsman power tools, but when I went to check out I was charged the regular price because I didn't use a Lowe's card. It was not stated on the sign you needed a Lowe's card to get the discount. This is false advertising!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Saratoga Springs?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Saratoga Springs?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed or having reduced hours.
Does Lowe's Home Improvement offer installation services?
Yes, Lowe's offers a variety of installation services such as appliance, flooring, blind, cabinet, door, garage door, gutter, lighting, roofing, and many more specialized installations.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Can I order products online and pick them up at the Saratoga Springs Lowe's store?
Yes, Lowe's offers in-store pickup for online orders. You will receive an email with pick-up instructions when your order is ready.
What should I do if I need to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Returns made from Lowes.com can be started online, while in-store returns require proof of purchase at the customer service desk.
Are there any nearby amenities that can help customers visiting Lowe's Home Improvement?
Yes, nearby amenities include Bank of America ATM for convenient cash access, Blue Rhino Propane Exchange for propane needs, and Minute Key for locksmith services.
What nearby stores can customers visit before or after shopping at Lowe's?
Customers can also visit Spectrum Store for mobile phones, Aldi for groceries, Mattress Firm for furniture, and Walmart for a variety of retail needs, all located near Lowe's.
Are there nearby dining options close to Lowe's Home Improvement in Saratoga Springs?
Yes, nearby dining options include Subway for fast food and Nothing Bundt Cakes for bakery treats and smoothies, perfect for a quick bite before or after shopping.
Does Lowe's Home Improvement in Saratoga Springs support community or charitable associations?
Yes, Lowe's is associated with several organizations including Lowe's Toolbox for Education, Habitat for Humanity, Boys & Girls Clubs of America, and Keep America Beautiful.