This profile is uncertified and using publicly sourced data
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Business Details
About
Mattress StoreBedding StoreBedroom Furniture StoreFurniture Store
In 1997, Gino Marcello - a born and bred Rochesterian - opened the first Sleep City store on West Henrietta Road near Marketplace Mall and began what has grown into Rochester's most respected mattress company. Gino was determined to provide mattress
As the only locally-owned independent futon and mattress superstore since 1997 in Rochester NY, Sleep City takes a unique approach to helping you find the sleep solution that's ideal for you. We're not here simply to sell you a mattress. We're here to earn your business, and that means addressing each customer's needs as if they were the needs of our own friends or family. Visit any of our three Rochester NY locations to try them out.
Location
Hours
Monday10:00 AM - 7:00 PM
Tuesday10:00 AM - 7:00 PM
Wednesday10:00 AM - 7:00 PM
Thursday10:00 AM - 7:00 PM
Friday10:00 AM - 7:00 PM
Saturday10:00 AM - 6:00 PM
Sunday12:00 PM - 4:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.