ROC City Furniture

Reviews

• JP

  Joshua Pettit

  3 days ago
  1.0
  Never in my life have I heard of a place charging a cancellation fee if cancelled before accepting delivery. 50% cancellation fee is absolutely absurd. Plenty of better options and more customer friendly service furnitire stores to go to.
• RK

  Ron Kulp

  4 days ago
  1.0
  I would give this place a negative five star rate if it was possible. I'm well over 2 years into paying for a $5,000 Furniture loan never missed a payment have paid extra and I still owe close to what I started paying for two years ago. The kicker is the couch that I bought started falling apart within less than 6 months, I brought it to their attention they told me they were going to hook me up with new cushions give me in touch with whoever I needed to get everything fixed and make me happy. Those phone calls never came. This is a rip-off low quality High markup furniture sales place. I bought Furniture here for over a decade and will never darken those doorstep again. Would not recommend that anybody else did either. Can find better furniture on the curb on garbage night
• KD

  KATHLEEN Draper

  Mar 26, 2026
  1.0
  Had the worse experience with them I would never buy anything thing from them agian
• M3

  Matthew Cremaldi 3

  Mar 25, 2026
  1.0
  Buyer beware. My wife and I went into the store to purchase a sofa, we found one that we liked and had ordered it. We were told it would be delivered within a few days but a week to 10 days at most. After a week we were told it would be another 2 weeks. Ultimately my wifes mother who was going to pay for half decided to move out and the spot this sofa was going to go we no longer needed one. So we called today to cancel the order and were told that we couldn't and we had to keep it. I have a rude Voicemail from the guy John saying if we didn't take delivery we would be charged a 50% restocking fee. This was not discussed or disclosed to us at the time of purchase. Nothing was delivered and they didn't hold up to their end of the bargain for the delivery time frame. If we don't receive a full cancelation I will be going to the AG office. This is horrible business practice and manipulation by them. Part 2. Again no one told us anything about it being a special order or had gone over any type of cancelation fee. They just told us to sign because of the financing. Also let me guess you tell everyone anything they buy in your store is a special order after the fact right? That's a horrible way to conduct business and I would highly advise everyone to not purchase from places that do this! I also was told you had some pieces in and not all through the first recorded phone call I have but somehow now you have everything? That leeds me to think were trying to give me one of the pieces from the floor. Regardless we were originally lied to about the delivery date they had never disclosed to us about any fee to cancel. You also had never came to my house with any delivery thats another lie. I will be more then willing to take this matter to court if need be.
• TT

  Toijah

  Feb 9, 2026
  4.0
  One thing I like about Roc city there prices are very reasonable. I'm gonna get my table set, and TV stand, from them. 👍

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