Raymour & Flanigan Furniture and Mattress Store

Reviews

• ZK

  zachary kane

  Nov 8, 2025
  1.0
  Went in to look for a pillow only told guy at front that we were looking for pillow went down stairs to beds and guy still followed like we were theifs never again will I go there
• PB

  Patrick Buskey

  Oct 30, 2025
  5.0
  No pushy sales. Clean store. Plenty of choices.
• JB

  James Barna

  Oct 29, 2025
  1.0
  I will never buy anything from them again. The loveseat was very uncomfortable and we had it just overnight. We decided to exchange it for a more expensive more comfortable but was told all sales are final and once delivered is non returnable. If I could give them zero stars or, even better, MINUS stars I would.
• BO

  Beth Overmoyer

  Oct 20, 2025
  5.0
  The hours and location are very convenient. The salesperson was outstanding! He understood my situation and took the time to be extremely thorough. I am so pleased with my experience there.
• DD

  Desirae Davis

  Oct 18, 2025
  1.0
  if I could leave zero stars i certainly would! first off I purchased the warranty for my daughter's dresser, there has been some damage to the top so I called and they were sending out a repair man. I took work off for the repair man to come, I get a call that the repair van broke down and I just needed to submit pictures, that would of been great to know so I didnt have to take time off of work. I sent the pictures and they said they would get me a new dresser. They explained the dresser was a special order and would call me when it is in. About 2 weeks later I get the numerous phone calls to schedule for the dresser to be delivered. The customer service delivery team told me that I am a Monday only delivery and could deliver it October 13th in the morning amd said I would get a email the day before with a time frame. I call the morning of the 13th because I never got an email stating my time frame, I was told that they had no order for me whatsoever and the dresser would not be delivered today and that was after quite a few phone calls. I now have taken another wasted day off of work. I spoke with Hannah who said she spoke to her delivery manager and they ensured ke they could get the dresser delivered to me Friday October 17th, again another day i took off of work to be here so the dresser could get delivered. This time I did recieve a confirmation of time frame the dresser would be here between 11AM-2pm, i then logged on that morning to track the dresser, it said it would be delivered by 1pm, I got busy doing other things and logged back on around 11AM to make sure the dresser was still on schedule and it said competed!!! I still had NO DRESSER!!!! once again I called the customer service delivery team and they said as of 9:30 they recieved a message they did not have the dresser! Yet I recieved no phone call or communication til I called myself. I was then told that the delivery manager would call me personally and of course he never did even after I called again and left a message. This whole process has been so unprofessional and messy. I have taken 3 days off of work for this dresser, I could of just bought a whole new one with the 3 days that I have missed now from work! I still have not recieved any communication and I am absolutely livid. We have been long standing customers and I will more certainly never purchase anything from here again. Also another issue we had is when i ordered a bookshelf for my daughters room. The day it was supposed to be delivered they called me and said the book shelf fell off the truck and smashed into pieces, I said OK well just order me a new one, they responded with well we can't because that bookshelf is discontinued!!!!! Never in my life have I ever encountered this horrible of an experience and customer service. Im willing to spend more and go somewhere else that actually cares about their customers. Save the hassle and take your business somewhere else.

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