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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Rochester, NY offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,169 reviews
5 stars
1,061
4 stars
585
3 stars
219
2 stars
60
1 star
244
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while some employees are praised for their helpfulness, others are criticized for rudeness and lack of assistance.
Delivery Issues
Numerous complaints about poor delivery experiences, including missed appointments, damaged items, and lack of communication.
Product Availability
Customers appreciate the variety of products available, but there are frustrations regarding inventory discrepancies and the difficulty in finding assistance.
Store Experience
While some customers report clean and well-organized stores, others express dissatisfaction with the lack of staff presence and assistance.
- GFGrace Frenzel3 days ago5.0Wouldn’t normally review a big box store but the staff is so nice here. Two guys insisted on loading 8 bags of ice melt into my car during that crazy white-out a few weeks ago. And I know everyone is being genuinely helpful because I always look like a goblin when I go there.
- SHSerena H.Jan 1, 20265.0Pretty much always have what I want
- WCW. CarrilloDec 29, 20255.0The employees are so helpful. Vincent at the paint counter helped me with my selections the other day. I have never purchased paint before but he was so patient and amswe5all my questions.
- PSPam SuroDec 5, 20251.0Worst experience ever from Lowe’s appliance in Henrietta, in specific Brandon, the store manager. He was absolutely the most disrespectful person to ever have to work with for problem resolution. It started with him not even acknowledging my presence and then it just went down from there , his interactions and attitude towards me and my husband where that where were “bothering” him and he could not and would not be bothered to do his job and help us find a reasonable resolution. In fact he never even attempted to have that conversation just kept reading the computer screen to us. We have never been so dissatisfied and disappointed but I guess we will have to find another home store to take our business to. I just want to show you the item he told me he did not have and there was NO way it could get to us any sooner then 12 days (soonest) And the. Refused to even look to help to see if there was any other store - we stated we were willing to drive to - that had it in stock. The website said they have 67 available and There was 1 available right away in macedon. Unbelievable and just so sad and disappointing that we could not get just normal assistance.
- EDElaine DuckeyDec 5, 20251.0Buyer Beware!!! Delivery of my three kitchen appliances was a complete nightmare. I placed my order in September and did not receive the completed delivery until a week before Thanksgiving. I went over a month with no stove because I relied on the product to be delivered as promised. First I’m told that one item was damaged and another could not fit through my door even though no attempt was made. I revisited the store three times to get the missing appliances rescheduled for delivery. Why is the customer responsible for correcting the store’s oversight. It was excuse after excuse. Both the Henrietta store and corporate have dropped the ball. They take no pride is providing professional support after they have received your payment. I should have shopped at Home Depot but I opted for the sale at Lowe’s. In the end, you get what you pay for. Lowe’s failed this customer with poor delivery and poor follow-up customer service.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Rochester, NY?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing essentials, tools, and more.
What are the store hours for Lowe's Home Improvement in Rochester, NY?
The store is open Monday to Friday from 6:00 AM to 9:00 PM, Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 7:00 PM. Holiday hours vary and some days the store may be closed.
Does Lowe's in Rochester offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I track my order status at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates are also provided when your order status changes.
What payment methods does Lowe's in Rochester accept?
Lowe's accepts a variety of payment options including American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting the return process online, while in-store returns require proof of purchase at the customer service desk.
What brands are available at Lowe's Home Improvement in Rochester?
Lowe's carries many trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kohler, Kobalt, and many more for appliances, tools, and home improvement products.
Which nearby places can I visit around Lowe's in Rochester?
Nearby places include Minute Key for locksmith services, Blue Rhino Propane Exchange for propane needs, Toys 'R' Us for toys, CVS Pharmacy for healthcare items, Starbucks for coffee, and Marketplace Center for shopping and dining.
Are there convenient food and beverage options near Lowe's in Rochester?
Yes, nearby you can find Starbucks for coffee and smoothies, Patty Shack for American and burger food, and Yolickity Frozen Yogurt Bar for desserts.
What accommodations and automotive services are located near Lowe's in Rochester?
Nearby accommodations include Homewood Suites by Hilton Rochester/Henrietta and Comfort Suites hotels. Automotive services such as Take 5 Oil Change and gas stations like Mobil and Cumberland Farms are also close by.