Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Rochester, NY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,926 reviews
5 stars
1,403
4 stars
759
3 stars
360
2 stars
133
1 star
271
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers experiencing unhelpful or rude staff, long wait times for assistance, and difficulty in getting issues resolved.
Product Availability
Customers frequently reported issues with product availability, including discrepancies between online inventory and actual stock in-store, leading to wasted trips.
Installation Issues
Many customers expressed frustration with installation services, citing delays, miscommunication, and poor handling of installations, resulting in dissatisfaction with the overall service.
Store Environment
Some customers appreciated the cleanliness and organization of the store, as well as the helpfulness of certain employees, although this was inconsistent across reviews.
Mixed Experiences
While some customers had positive experiences with specific employees or products, the overall sentiment was mixed, with many indicating they would prefer to shop elsewhere.
- AHALee Henderson6 days ago5.0Great environment , always help around with a smile
- IDItalo D'IntinoNov 14, 20255.0A shout out to Cindy in appliances. Knowledgeable and courteous. EZ purchasing experience.
- WLWesley LeachNov 1, 20251.0Botched flooring and plumbing. They did it twice and refused to fix it. Forged my signature and treated me like trash. Fixing it will cost me $5000. Any good lawyers out there?
- HLhim lalOct 17, 20251.0Today 10/17/2025 I went to get a wheelbarrow at Lowe’s at Greece with a friend who has a truck . It was crazy ! We could not find it anywhere inside the store so we decided to ask help from employees and ask first a gentleman employee and told us to go to the garden department. And we went to the garden department and we asked a gentleman then he pointed us out to the right direction, which is at outside. So we went to the outside of the store and found the wheelbarrows but they are chained and locked. Then I ask a guy there how do we get this. So he said he don’t work here go ask inside. Then I went and asked the employee that was close by at self check out , she pointed out to go to the customer service and there was a very long line and before I get to the desk there was an employee who walked by around the entrance and we told him that is there anyway that someone can help us to buy a wheelbarrow that are chained and locked outside. And he paged like five times and told me to go wait outside next to the wheelbarrows and someone will be there. So we went out and waited for a while. Then, eventually a very nice lady came and ask where the “ ticket “ for the wheelbarrow? Well we don’t have a ticket and didn’t know how/ where to get it before we waited here . She said Okay and on her pager/ phone and talked for a few times. Then the lady manager came and she is already grumpy and telling us that “ she can only unlock the chain and get you the wheelbarrow only if you have the ticket “ . And I said we didn’t know about it and don’t know how to get it. Then she said again that why I’am going to go get it! With the higher voice . Kinda rude ! I don’t understand why she has to tell me the need of what the first nice lady Job description and her’s (which I was not there to apply for their jobs. ) she was with a high pitch voice and storming off inside the store.Then my friend that who he tried to help me carry the wheelbarrow with his truck was like swearing at me that I’m done with this how long does it gonna take? We need to do this next time, he need to get back to work. And the grumpy lady manager involved in our conversation and told him not to say that kind of language. That when I apologize the nice lady and forget about it and I’m not coming back to Lowe’s and closing my credit card I recently opened because I just bought the new house. As a corporate of Lowe’s , they don’t lose much from one new home owner but for me I will not spend a penny of my money there with that kind of manager managing. That’s my story for today at Lowe’s !
- MMMaxOct 17, 20251.0Save yourself the pain and suffering and take you business elsewhere. It took a whole week after getting measurements done by Lowes to get an estimate for 2 bed rooms of vinyl floors installed. I had to call twice to finally get the estimate, which I also paid in that same phone call. three days later I got a call from Lowes saying the messed up the quote and asked me to pay $41.00 after I paid almost $4,000 for the floors which was ridiculous. They had to order the additional flooring trim. All of the items have arrived on 10/11. It is now 10/17 and I had to call AGAIN for an update to get scheduled. I am no supposed to hear back in another 4 days to schedule an appointment for installation. UPDATE I had to reach out again to get the floors scheduled. The called me back to get the delivery of the materials scheduled (next day) and the install a week later. I get a call 2 hours later letting me know that now I need to remove the laminate tile on the floor before they can do the install, after the fact that LOWES was in my home, saw the flooring and now the installer is asking for more money on top of the quote Lowes has already given me
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Rochester, NY?
You can find a wide range of products including appliances, bathroom supplies, building materials, electrical items, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing supplies, power tools, storage solutions, and flooring among others.
What are the operating hours of Lowe's Home Improvement in Rochester?
Lowe's is open Monday through Friday from 6:00 AM to 9:00 PM, Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 7:00 PM. Holiday hours vary with some days closed.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's Home Improvement offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also be sent if there are changes to your order.
What is the return policy for items purchased at Lowe's?
Most items can be returned within 90 days. Returns made on Lowes.com can be started online through your Order History. In-store returns require proof of purchase at the customer service desk.
What payment options are accepted at Lowe's Home Improvement in Rochester?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
Are there installation services available at Lowe's?
Yes, Lowe's offers a variety of installation services including for appliances, blinds, cabinets, countertops, decking, doors, flooring, lighting, countertops, roofing, siding, and more.
What nearby places can I visit near Lowe's in Rochester for amenities or dining?
Near Lowe's, you can visit the Texas BBQ Joint and Outlaw Potato Shack for barbecue dining. For furniture shopping, Value City Furniture is nearby, and there are several salons like Hollywood Hair Salon and Attitudes Hair Design & Spa.
How can nearby places like Blue Rhino Propane Exchange benefit customers of Lowe's?
Blue Rhino Propane Exchange near Lowe's offers propane refills, which can be convenient for customers picking up grills or outdoor equipment from Lowe's requiring propane tanks.
Is there a gym or fitness center near Lowe's in Rochester?
Yes, customers can visit nearby gyms such as Bally Total Fitness and New York Icons for fitness and recreational activities before or after shopping at Lowe's.