Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Rochester, NY, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,929 reviews
5 stars
1,406
4 stars
758
3 stars
359
2 stars
134
1 star
272
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with long wait times for assistance and unhelpful staff.
Product Availability
Customers frequently encountered issues with product availability, including discrepancies between online inventory and in-store stock.
Delivery Issues
Numerous reviews highlighted problems with delivery, including delays, incorrect items, and lack of communication.
Helpful Staff
Despite the negative feedback, some customers praised specific employees for their helpfulness and knowledge.
Store Environment
The store was generally described as clean and well-organized, contributing positively to the shopping experience.
- MOMatthew O'TooleDec 18, 20255.0Nathan took me throughout the store in my attempt to locate the item that I needed.
- LBLegg BenchDec 12, 20251.0Paying at the self-checkout isn't good enough you have to stand there and wait 10 minutes or so for an executive employee to become available to come over and check you out after you already paid
- SESamantha EibDec 11, 20255.0I believe it was from this store that I just ordered a stove for delivery and let me tell you my delivery guys were absolutely awesome, super friendly quick and very informative. Honestly, the best delivery i've ever had. Thank you again Steffan and Jimson ( i hope I spelled your names right)
- TJTony JacksonDec 5, 20255.0Always a great experience.
- DWDon WenzelDec 2, 20255.0Not a fan of big box stores but they a just a fact of life these days. If I have to shop at one for home repair things Lowe’s is pretty dam good. Always helpful with decent prices.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Rochester, NY?
You can find a wide range of products including appliances, bathroom supplies, building materials, electrical items, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing supplies, power tools, storage solutions, and flooring among others.
What are the operating hours of Lowe's Home Improvement in Rochester?
Lowe's is open Monday through Friday from 6:00 AM to 9:00 PM, Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 7:00 PM. Holiday hours vary with some days closed.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's Home Improvement offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also be sent if there are changes to your order.
What is the return policy for items purchased at Lowe's?
Most items can be returned within 90 days. Returns made on Lowes.com can be started online through your Order History. In-store returns require proof of purchase at the customer service desk.
What payment options are accepted at Lowe's Home Improvement in Rochester?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
Are there installation services available at Lowe's?
Yes, Lowe's offers a variety of installation services including for appliances, blinds, cabinets, countertops, decking, doors, flooring, lighting, countertops, roofing, siding, and more.
What nearby places can I visit near Lowe's in Rochester for amenities or dining?
Near Lowe's, you can visit the Texas BBQ Joint and Outlaw Potato Shack for barbecue dining. For furniture shopping, Value City Furniture is nearby, and there are several salons like Hollywood Hair Salon and Attitudes Hair Design & Spa.
How can nearby places like Blue Rhino Propane Exchange benefit customers of Lowe's?
Blue Rhino Propane Exchange near Lowe's offers propane refills, which can be convenient for customers picking up grills or outdoor equipment from Lowe's requiring propane tanks.
Is there a gym or fitness center near Lowe's in Rochester?
Yes, customers can visit nearby gyms such as Bally Total Fitness and New York Icons for fitness and recreational activities before or after shopping at Lowe's.