Brand Certified
Lowe's Home Improvement
4.0(3138 reviews)
Certified by Lowe's Home Improvement • Mar 15, 2026
Business Details
3150 West Ridge Road, Rochester, NY
14626, United States
Certified by Lowe's Home Improvement • Mar 15, 2026
(585) 453-7500
Certified by Lowe's Home Improvement • Mar 15, 2026
https://www.lowes.com/store/NY-Rochester/1655
Certified by Lowe's Home Improvement • Mar 15, 2026
About
Certified by Lowe's Home Improvement • Mar 15, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Rochester, NY, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 15, 2026
Hours
Certified by Lowe's Home Improvement • Mar 15, 2026
Reviews
4.0
3,138 reviews
5 stars
1,512
4 stars
789
3 stars
384
2 stars
152
1 star
301
- LLLevel Up with LawrenceFeb 18, 20265.0I want to take a moment to recognize Dan G. in the Kitchen Department for his outstanding customer service on Saturday, 2/14/26. Dan truly went above and beyond. Instead of simply relying on the computer system, which showed that two kitchen sinks were in stock, he physically checked the inventory himself. His initiative saved me time, frustration, and potential delays with my contractor during a full kitchen renovation. That level of care and attention to detail is rare and deeply appreciated. I would also like to recognize Supervisor Mike for stepping in and helping facilitate a seamless purchasing process when I was under a time constraint. His professionalism, responsiveness, and willingness to problem-solve ensured that everything moved forward smoothly. Both Dan and Mike demonstrated exceptional customer service, teamwork, and commitment to the customer experience. They are true assets to the company. Thank you both for making a potentially stressful situation much easier.
- CZCindy ZadoraFeb 3, 20261.0Sales were great delivery and hook up was horrible and the manager was rude.
- JJJ Lockhart Koneski JJan 30, 20262.0Is this place even open? I walked in today and thought I was in the library. Huge open space and isles with like 3 employees, if you are looking for help you have to walk 3 miles. I'd be surprisd if this place doesn't close soon.
- JKJason “J” KoneskiJan 30, 20262.0Is this place even open? I walked in today and thought I was in the library. Huge open space and isles with like 3 employees, if you are looking for help you have to walk 3 miles. I'd be surprisd if this place doesn't close soon.
- DVDavid VilinskyJan 13, 20263.0Stocked with all your home improvement needs and day to day maintenance. Downside is very little if any staff help.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 15, 2026Yext Knowledge Graph
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