Leslie's Pool Supplies

4.1
44 reviews

About

Swimming Pool Supply Store
Leslie’s is your trusted neighborhood pool store in Rochester, New York and a go-to destination for all things pool and spa. We offer the best selection of pool and spa chemicals, pool cleaners, equipment, cleaning accessories, floats, and pool toys. Count on us for complete pool care, including free in-store water testing, free cleaner inspections, and free in-store labor on repairs. Shop your way — in-store, online with easy in-store returns, or through the Leslie’s app. And don’t forget to join the Leslie’s Pool Perks Rewards program for special offers and savings every time you shop.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Leslie's Pool Supplies
1340 W Ridge Rd, Rochester, NY
14615, United States

Hours

Reviews

4.1
44 reviews
5 stars
26
4 stars
8
3 stars
4
2 stars
0
1 star
6
  • JS
    J. S.
    Oct 26, 2025
    1.0
    Employees hate their job and don't care about customers or customer service. Last week I rushed out of work because they close at 6pm and I needed chemicals for my spa. Got there at 530 and the door was locked and lights were off. I called to let them know their hours on the door and online still said they were open until 6 and should be updated yet they answered. The kid said they were open but he had to lock the door so he could go to the bathroom. Apparently you have to turn of all the lights too, including the "open" sign, when it's a quick bathroom break? So clearly this kid wanted to stop working and he was ok screwing customers over. Because of these games, I was on ridge road at 530 and needed to get to chili ave and only had 30 minutes befoe Ace Swim and Leisure closes. Luckily they agreed to stay open a few extra minutes to accommodate me. So Ace stays open to make the sale - while Leslie closes 30 minutes early because of lazy staff. The decision of where to spend your money seems clear. Support businesses that care about you - stop visiting businesses that view a customer as a hassle.
  • DG
    D G
    Aug 12, 2025
    3.0
    Short staffed. Employee on duty at W.Ridge Rd store was very patient with my questions even though he was there alone and swamped.
  • MM
    Mike Montrois
    May 29, 2021
    4.0
    Very helpful staff .
  • CB
    Carolann Bourgeois
    Feb 13, 2021
    5.0
    Great customer service. Extremely helpful with hot tub questions about maintenance and what I need.
  • JH
    Ju'stina Heath
    Jul 4, 2019
    1.0
    Went yesterday (7/3) for help with finding products to get my pool started and they were no help! He showed me 1 product and basically told me to figure it out because he was to busy being the third guy to help this one lady and mind you there were only 3 guys in the store working and it took all 3 of them to just give the lady a simple price adjustment(in which even the original sales guy recommended) because they clearly had a sign that said $99 but it rang $150 so instead of honoring the the price on their sign they had to do all this unnecessary work of going online and making calls the guy (assuming the manager) told the one guy to just go in the back and look busy while I call lol like are u kidding me I will never go back to that high priced place if those 3 morons are there! Not to mention they are selling the same exact floats that 5 below has for $5 for $19 and up smh

Frequently Asked Questions About Leslie's Pool Supplies

What products does Leslie's Pool Supplies offer for pool and spa care?

Leslie's Pool Supplies offers pool and spa chemicals, pool cleaners, equipment, cleaning accessories, floats, and pool toys.

Does Leslie's Pool Supplies provide any free services?

Yes, they provide free in-store water testing, free cleaner inspections, and free in-store labor on repairs.