Business Details
About
Swimming Pool Supply Store
Leslie’s is your trusted neighborhood pool store in Rochester, New York and a go-to destination for all things pool and spa. We offer the best selection of pool and spa chemicals, pool cleaners, equipment, cleaning accessories, floats, and pool toys. Count on us for complete pool care, including free in-store water testing, free cleaner inspections, and free in-store labor on repairs. Shop your way — in-store, online with easy in-store returns, or through the Leslie’s app. And don’t forget to join the Leslie’s Pool Perks Rewards program for special offers and savings every time you shop.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.1
44 reviews
5 stars
26
4 stars
8
3 stars
4
2 stars0
1 star
6
- JSJ. S.Oct 26, 20251.0Employees hate their job and don't care about customers or customer service. Last week I rushed out of work because they close at 6pm and I needed chemicals for my spa. Got there at 530 and the door was locked and lights were off. I called to let them know their hours on the door and online still said they were open until 6 and should be updated yet they answered. The kid said they were open but he had to lock the door so he could go to the bathroom. Apparently you have to turn of all the lights too, including the "open" sign, when it's a quick bathroom break? So clearly this kid wanted to stop working and he was ok screwing customers over. Because of these games, I was on ridge road at 530 and needed to get to chili ave and only had 30 minutes befoe Ace Swim and Leisure closes. Luckily they agreed to stay open a few extra minutes to accommodate me. So Ace stays open to make the sale - while Leslie closes 30 minutes early because of lazy staff. The decision of where to spend your money seems clear. Support businesses that care about you - stop visiting businesses that view a customer as a hassle.
- DGD GAug 12, 20253.0Short staffed. Employee on duty at W.Ridge Rd store was very patient with my questions even though he was there alone and swamped.
- MMMike MontroisMay 29, 20214.0Very helpful staff .
- CBCarolann BourgeoisFeb 13, 20215.0Great customer service. Extremely helpful with hot tub questions about maintenance and what I need.
- JHJu'stina HeathJul 4, 20191.0Went yesterday (7/3) for help with finding products to get my pool started and they were no help! He showed me 1 product and basically told me to figure it out because he was to busy being the third guy to help this one lady and mind you there were only 3 guys in the store working and it took all 3 of them to just give the lady a simple price adjustment(in which even the original sales guy recommended) because they clearly had a sign that said $99 but it rang $150 so instead of honoring the the price on their sign they had to do all this unnecessary work of going online and making calls the guy (assuming the manager) told the one guy to just go in the back and look busy while I call lol like are u kidding me I will never go back to that high priced place if those 3 morons are there! Not to mention they are selling the same exact floats that 5 below has for $5 for $19 and up smh
Frequently Asked Questions About Leslie's Pool Supplies
What products does Leslie's Pool Supplies offer for pool and spa care?
Leslie's Pool Supplies offers pool and spa chemicals, pool cleaners, equipment, cleaning accessories, floats, and pool toys.
Does Leslie's Pool Supplies provide any free services?
Yes, they provide free in-store water testing, free cleaner inspections, and free in-store labor on repairs.
What are the store hours of Leslie's Pool Supplies in Rochester, NY?
The store is open Tuesday through Saturday from 10:00 AM to 6:00 PM, and closed on Mondays and Sundays.
Can I shop online or use a mobile app for Leslie's Pool Supplies?
Yes, you can shop online via their website or use their mobile app available on Android and iOS.
Does Leslie's Pool Supplies offer in-store pickup or curbside pickup?
Yes, Leslie's offers both in-store and curbside pickup options.
Is Leslie's Pool Supplies welcoming to LGBTQ customers?
Yes, the store welcomes LGBTQ customers.
What payment methods are accepted at Leslie's Pool Supplies?
They accept credit cards, debit cards, mobile NFC payments, and do not require cash only.
How can customers find Leslie's Pool Supplies in Rochester?
Leslie's Pool Supplies is located at 1340 W Ridge Rd, Rochester, NY 14615, USA.
What popular stores are near Leslie's Pool Supplies where customers can shop before or after visiting?
Nearby stores include Staples for office equipment and printing services, The Home Depot for home improvement and building supplies, and Kustomz by TOS LLC for clothing and fashion accessories.
Are there nearby services for shipping or deliveries close to Leslie's Pool Supplies?
Yes, Amazon Locker - Castruccio and UPS Alliance Shipping Partner are nearby for courier, delivery, and shipping services.
What nearby places can customers visit for relaxation or wellness around Leslie's Pool Supplies?
Customers can visit The Peaceful Place Medical Massage and Energy Work spa, Massage By Debbie, and HealthSource Chiropractic for wellness services nearby.