Business Details
About
Furniture StoreHome FurnitureChairsCustom Furniture
La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Location
Hours
Reviews
4.6
951 reviews
5 stars
763
4 stars
92
3 stars
29
2 stars
20
1 star
47
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Customers consistently praised the knowledgeable, friendly, and non-pushy sales staff, highlighting their ability to listen and provide tailored recommendations.
Product Quality
Many reviews noted satisfaction with the quality and comfort of the furniture, particularly recliners and sectionals.
Customer Service
While most experiences were positive, some customers reported issues with post-purchase service and communication regarding delivery and product issues.
Store Environment
The store was described as well-stocked and organized, contributing to a pleasant shopping experience.
Design Assistance
Customers appreciated the design services offered, which helped them visualize their choices and make informed decisions.
- PCPaul Camman5 days ago5.0My girlfriend and I both very pleased with the La-Z-Boy lovedeat we purchased. It is comfortable it gives us both a recliner to be seated in and the storage compartmemt between the recliner is great.
- MSMary Ann Stone5 days ago5.0Aldin was great. Very personable and professional. We felt like he knew what we needed and he spent the time with us to sort out the possibilities. Thanks Aldin!
- MMMichael MccauleyNov 16, 20255.0Aldin was a great help, we knew what we wanted but need to tweet it for our family.
- TMTimothy McGeeNov 6, 20251.0Since January of 2024 we have spent more than 30K with the La-Z-Boy department store in Henrietta. We loved the furniture and the support we received from our sales associated Amanda who is no longer employed there. One of the items purchased was a large 10' x 13' carpet for our new family room. The first carpet delivered was unfortunately defective but Amanda took great care of us and had it replaced with a new one. Shortly thereafter this brand new carpet began shedding fibers. At first we thought maybe it was since it was new and just recently unpacked and laid on the floor. However ever since then we collect baggie's full of carpet fibers and threads. When we brought it to the store manager Courtney Sprague's attention she simply sent a cold email back to us with a copy of the carpet manufactures warranty basically letting us know this was completely normal and not covered under warranty. Since then this $2,100 dollar carpet continues to disintegrate and my wife continues to collect baggie's of carpet material weekly. Now, keep in mind, we are seniors with no children in the home and a no shoe policy in our home. In my years we as you might imagine have purchased many area rugs, I have never seen anything like this nor such a total disregard for customer service or standing behind your product. Do yourself a favor, unless you simply don't care if your carpeting self destructs or that your hard earned money has gone to waste, steer clear of purchasing carpet remnants from Lazy Boy and definitely their store manager. They will never see another dime from us.
- NCNorman CarlsonOct 30, 20255.0My wife and I went to find a replacement for my old la-z-boy recliner and found one I liked but it was to large to add a swivel base so I bought the same model I was looking to replace now being the third same model. I meet Daniel their sales lady who helped with completing my purchase
Frequently Asked Questions About La-Z-Boy Rochester
What types of furniture does La-Z-Boy Rochester offer?
La-Z-Boy Rochester offers recliners, chairs, sofas, sectionals, loveseats, ottomans, tables, and sleepers, all customizable to match your unique style.
What are the store hours for La-Z-Boy Rochester?
La-Z-Boy Rochester is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does La-Z-Boy Rochester offer delivery services?
Yes, La-Z-Boy Rochester offers delivery services for their furniture products.
Is proof of COVID-19 vaccination required to visit La-Z-Boy Rochester?
No, proof of vaccination is not required to visit La-Z-Boy Rochester.
What payment options are accepted at La-Z-Boy Rochester?
La-Z-Boy Rochester accepts American Express, Discover, Mastercard, and Visa.
Where is La-Z-Boy Rochester located?
La-Z-Boy Rochester is located at 1000 Hylan Drive, Rochester, NY 14623, USA.
How can I contact La-Z-Boy Rochester?
You can contact La-Z-Boy Rochester by phone at +1 585-319-4263 or visit their website at https://www.la-z-boy.com.
Are there places near La-Z-Boy Rochester where I can grab a coffee or snack?
Yes, nearby you can find Starbucks, a popular coffee shop and cafe, perfect for a coffee or a snack before or after visiting La-Z-Boy Rochester.
What entertainment options are close to La-Z-Boy Rochester for families?
Chuck E. Cheese's, an arcade and family entertainment center, is located nearby, offering fun activities for children and families visiting La-Z-Boy Rochester.
Are there other furniture stores near La-Z-Boy Rochester I can visit?
Yes, Value City Furniture and La-Z-Boy Home Furnishings and Decor are nearby furniture stores you might consider visiting along with La-Z-Boy Rochester.