Business Details
About
Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 1771 Brighton Henrietta Town Line Rd in Rochester, NY today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, manager living on site, exceptional security, ADA compliant, covered drive isles, covered loading bay, deliveries accepted, drive-in building, multiple entrance/exit gates, parking spaces, drive up climate controlled units, heated loading bay, vehicles are allowed in drive-up units, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
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Location
Extra Space Storage
1771 Brighton Henrietta Town Line Rd, Rochester, NY
14623, United States
Hours
Reviews
4.8
308 reviews
5 stars
274
4 stars
15
3 stars
5
2 stars4
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff, particularly Kate and Cate, received high praise for being friendly, helpful, and knowledgeable, making the rental process easy and stress-free.
Cleanliness
The facility is consistently described as clean, well-maintained, and secure, contributing to a positive customer experience.
Pricing Transparency
Several customers expressed concerns about hidden fees and price increases after initial promotions, indicating a need for clearer pricing communication.
Accessibility
Customers appreciated the easy access to storage units and the convenience of the facility layout, including drive-in options.
Overall Experience
Many reviews highlight a positive overall experience, with customers recommending the facility for its service and quality.
- JKJoe Klem2 days ago5.0Use this place to store stuff for our business. Cate has been great to work with.
- ADAshley Dee2 days ago5.0Micheal was fabulous and explained everything so well! Facility is super clean.
- ABAmber BNov 2, 20255.0This storage place is really amazing they even have carts to use as well very nice well watched definitely makes you feel safe and secure about your stuff and your own personal safety I was definitely impressed by them also very friendly and helpful staff
- BBBenjamin BaggettOct 31, 20254.0I've had no issue with this place, even after moving out of state they have been helpful with handling and coordinating with me. I was given one piece of wrong information once, that was quickly corrected the next time I reached out about the subject. The only complaint I might have, is they don't have someone there all the time, but you could just make an appointment.
- ANAlyssa NucciOct 29, 20255.0Best storage unit of all time, but even better, this unit comes with Kate. Kate is the greatest of all time. I feel safe knowing Kate is protecting us and our unit while providing exceptional service upon any question or request. 🫶
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves the Rochester area, including Henrietta, Rochester, Pittsford, and more.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located near the intersection of Brighton Henrietta Town Line Rd and W Henrietta Rd.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
Do you offer business storage?
Absolutely! Extra Space Storage is committed to offering business-friendly storage solutions. You can store parts, materials, equipment, vehicles, inventory, and more. Certain locations offer additional business features like delivery acceptance and even some office space available for rent!
Do you offer indoor storage?
Yes! Indoor storage units are a popular option at Extra Space Storage. These units are located in a building structure and provide a protected, enclosed space to store your belongings. Many prefer this type of storage due to the extra layer of separation from the outdoor elements.
What are the access hours for Extra Space Storage?
Extra Space Storage is accessible every day from 6:00 AM to 10:00 PM.
What types of storage units does Extra Space Storage offer?
They offer a variety of units including drive-up access, climate-controlled units, indoor storage, and vehicle storage options.
Are climate-controlled storage units available?
Yes, most Extra Space Storage facilities offer climate-controlled units for items sensitive to temperature.
Can I purchase moving and packing supplies at Extra Space Storage?
Yes, moving and packing supplies, including boxes, are available for purchase both online and at the facility.
What payment options does Extra Space Storage accept?
They accept American Express, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
Is there a manager or staff available to assist onsite?
Yes, an on-site resident manager is available during office hours to assist with your storage needs.
What are the holiday closure dates for Extra Space Storage?
The facility is closed on the following holidays: November 27, 2025; December 25, 2025; January 1, 2026; and July 4, 2026.
How can nearby places like CubeSmart Self Storage help me?
CubeSmart Self Storage is a nearby storage facility, so if Extra Space Storage is full or you need a different size or features, you have convenient alternatives close by.
Are there nearby dining options if I visit Extra Space Storage?
Yes, Asian Market and Shanghai Chinese Restaurant are nearby, making it easy to grab a meal before or after your visit.
Is public transit or services nearby to assist customers visiting Extra Space Storage?
Nearby services like M&T Bank ATM and Tim Hortons coffee shop provide convenient amenities during your visit to Extra Space Storage.