Business Details
About
Mattress StoreBedroom Furniture StoreCity Mattress
Discover your finest night’s sleep at City Mattress. This second generation, family-run specialty sleep company was founded in 1964 with the singular concept of providing the largest selection of the finest mattresses at the guaranteed lowest prices by sleep professionals who care about your comfort in all that we do. With over 80 mattress comforts in a broad range of prices, City Mattress leads the market with service and selection. Get free delivery and set up of all your purchases. Beyond mattresses, City Mattress offers everything you need to sleep…wood beds, metal beds, upholstered beds, bedroom furniture, adjustable beds, pillows, linens and so much more.
Details
- DebitAvailable
- Mobile paymentsNot available
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.8
158 reviews
5 stars
144
4 stars
5
3 stars
3
2 stars1
1 star
5
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the knowledgeable and attentive staff, highlighting their patience and willingness to help.
Product Selection
The variety of mattresses available was frequently noted, with many customers expressing satisfaction in finding the right mattress for their needs.
Delivery Experience
Most reviews mentioned smooth and professional delivery services, contributing to a positive overall shopping experience.
Repeat Customers
Many customers indicated they were repeat buyers, reflecting strong loyalty and satisfaction with their previous purchases.
Warranty Issues
Some customers expressed dissatisfaction with warranty claims and product durability, indicating potential areas for improvement.
- ATA.S. TotoroDec 15, 20255.0Very nice attentive personal service, great selection
- DBDenise BrocDec 13, 20255.0I have been a customer for over 20 years. I recently returned to upgrade the bed I have. I dealt with Reese Willgens. He is, by far, one of the best salesman I’ve had. He was kind, patient, efficient, knows his job and went above and beyond for me. I needed a certain type bed, and as fast as I could get it. He searched every day , for weeks , until he found exactly what I wanted. The Prana Sleep hybrid elite plush. I would recommend seeing him if you need a great bed. He takes care of his customers and ensures they get exactly what they want. Couldn’t ask for anyone better. Too notch 💯 award 🥇 winner. Make your move @City Mattress with Reese. You will not be disappointed. Denise (very satisfied customer) .
- RWRandi WintermanDec 9, 20255.0The variety of mattresses guarantees you will find the right one. Service people are extremely knowledgeable. Because my mattress was in stock, I was able to get it delivered on a Saturday. The delivery guys were strong and very careful bringing things upstairs. I am very satisfied with the whole experience. Highly recommend!!
- LFlinda freemanDec 7, 20255.0This is an example of outstanding customer service.I did not get my mattress at this store.I inherited a bed room set with a Queen size bed and I had just bought a full size mattress. I called on Sunday December 7th to ask about fillers. To put around my mattress, my concern was my rescue dog. A bulldog mix with little short legs that loves to lean against the wall.And I didn't want him to fall in the crack.I don't remember the gentleman's name. But I know that he has a Boston terrier, and he was so helpful and kind even though I wasn't his customer. Whoever the manager is at this store please acknowledge this gentleman for his awesome outstanding customer service. Linda the girl with 2 dogs who will definitely be stopping in to say thank you to this outstanding human being happy Sunday.
- SSShyeed ScottNov 23, 20255.0Dont lay on the bed that cost $13,000. You'll never want to leave... 🥹
Frequently Asked Questions About City Mattress
What types of products can I find at City Mattress?
City Mattress offers mattresses, adjustable beds, bedroom furniture, sleeper sofas, mattress protectors, linens, and pillows.
Which mattress brands are available at City Mattress?
City Mattress carries top brands such as PranaSleep, TempurPedic, Aireloom, Simmons Beautyrest, Serta, Nectar, Stearns & Foster, Sealy, Casper, Purple, and Kingsdown among others.
What are City Mattress's store hours?
City Mattress is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 5:00 PM, with holiday hour variations.
Does City Mattress offer delivery and setup services?
Yes, City Mattress provides free delivery and setup of all purchases, including same-day delivery when available.
What payment methods does City Mattress accept?
City Mattress accepts American Express, Cash, Check, Discover, Financing, Mastercard, and Visa.
Where is City Mattress located?
City Mattress is located at 2717 Monroe Avenue, Rochester, NY 14618, USA.
Are there wheelchair accessible entrances and parking at City Mattress?
Yes, City Mattress has wheelchair accessible entrances and parking for customer convenience.
Which nearby places can I visit before or after shopping at City Mattress?
Nearby places include Comfort Inn and Clarion Pointe Rochester Monroe Avenue for accommodations, and dining options like Chipotle Mexican Grill, Sakura Home sushi restaurant, and Starbucks for coffee.
Are there health and wellness centers near City Mattress?
Yes, WellNow Urgent Care and Tranquility Now massage and health spa are nearby for health and wellness services.
Is there a place nearby where I can grab desserts or snacks?
Crumbl - Brighton, known for desserts and cakes, and Dunkin' coffee shop are nearby options for sweets and snacks.