Business Details
About
Mattress StoreBedroom Furniture StoreCity Mattress
Discover your finest night’s sleep at City Mattress. This second generation, family-run specialty sleep company was founded in 1964 with the singular concept of providing the largest selection of the finest mattresses at the guaranteed lowest prices by sleep professionals who care about your comfort in all that we do. With over 80 mattress comforts in a broad range of prices, City Mattress leads the market with service and selection. Get free delivery and set up of all your purchases. Beyond mattresses, City Mattress offers everything you need to sleep…wood beds, metal beds, upholstered beds, bedroom furniture, adjustable beds, pillows, linens and so much more.
Details
- DebitAvailable
- Mobile paymentsNot available
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.8
180 reviews
5 stars
163
4 stars
8
3 stars2
2 stars0
1 star
7
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being knowledgeable, helpful, and patient without being pushy.
Sales Experience
Many reviews highlighted a positive, low-pressure sales environment, allowing customers to take their time in making decisions.
Product Knowledge
Sales associates demonstrated a strong understanding of the products, helping customers find the right mattress for their needs.
Delivery Service
Delivery teams were noted for being professional, efficient, and courteous during the setup process.
Mixed Feedback on Warranty
Some customers expressed disappointment regarding warranty exchanges and additional costs associated with replacements.
- KFKim FayJan 5, 20265.0We purchased a memory foam mattress from Anthony today. He was very polite, knowledgeable and found a way to save us money on our purchase. I'd recommend him and City Mattress to anyone looking for a new one.
- GRGinny Riedman-DanglerJan 3, 20265.0We bought a twin mattress at the Greece NY store, and were very happy. Anthony was knowledgeable and patient as we made our decision. I’d highly recommend! Virginia Riedman Dangler
- KBKarly BradleyJan 2, 20265.0Mike was very nice and helpful
- CAChristine Benoit AverillDec 20, 20255.0Mike was really patient and great to work with. We can’t wait to get our new bed.
- JJJoseph, Foster jrDec 20, 20255.0Great customer service. Friendly and knowledgeable staff.
Frequently Asked Questions About City Mattress
What brands of mattresses does City Mattress offer?
City Mattress offers a wide range of mattress brands including PranaSleep, TempurPedic, Aireloom, Simmons Beautyrest, Serta, Nectar, Stearns & Foster, Sealy, Sleep Logic, City Mattress Parks Collection, Casper, Purple, and Kingsdown.
What are the store hours for City Mattress in Rochester, NY?
City Mattress is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 5:00 PM. Holiday hours vary, with some reduced hours and days closed.
Does City Mattress offer delivery and setup services?
Yes, City Mattress provides free delivery and set up for all purchases, including same day delivery options.
What payment options are accepted at City Mattress?
City Mattress accepts American Express, Cash, Check, Discover, Financing, MasterCard, and Visa.
Can I shop for mattresses and bedroom furniture in-store at City Mattress?
Yes, City Mattress offers in-store shopping with a broad selection of mattresses, adjustable beds, bedroom furniture, pillows, linens, and more.
How can I book an appointment or reservation at City Mattress?
You can book an appointment at City Mattress via their online reservation system at https://booking.citymattress.com/v2/#book/provider/15.
What should I know about visiting City Mattress near other local businesses?
City Mattress is located near several businesses such as Buckman's Enterprises (real estate), Shirl's Girls Vintage (furniture and gifts), and Morgan School of Driving. You can combine your visit with other errands or activities in the area.
Are there nearby healthcare services close to City Mattress?
Yes, nearby healthcare services include Greece Chiropractic PLLC, Empire Visionworks and Visionworks optometrists, and American Red Cross Blood Donation Centers which you can visit before or after shopping at City Mattress.
What fitness and wellness options are near City Mattress?
Her Total Fitness gym and Curves gym are close to City Mattress, offering convenient options for fitness and wellness activities around your mattress shopping trip.
Does City Mattress provide any guarantees on their products?
City Mattress offers a 90 night comfort guarantee and a low price guarantee to ensure customer satisfaction.