Business Details
About
Home Goods StoreHome FurnitureOutdoor Furniture StoreRug StorePicture Frame ShopBedding StoreSeasonal Goods Store
Discover At Home in Rochester, NY. Your destination for affordable home décor, furniture, and seasonal decorations. Explore stylish indoor and outdoor collections that make it easy to refresh every room and celebrate every season. From modern and farmhouse to classic and coastal, find unique pieces that bring your personal style to life. Shop home goods, furniture, lighting, wall art, and holiday décor — all in one place. Design your life, At Home.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
812 reviews
5 stars
420
4 stars
218
3 stars
105
2 stars
35
1 star
34
What are people saying?
AI-generated from recent customer reviews
Product Variety
Customers appreciate the wide selection of home decor items and furniture available in the store.
Customer Service
Feedback is mixed; while some customers praise the helpful staff, others report rude service and lack of assistance.
Store Organization
Many reviews mention the store's disorganized layout, making it difficult to find items.
Pricing Concerns
Customers express concerns about the pricing, with some items considered overpriced for their quality.
Shopping Experience
Overall, shoppers enjoy the experience but note that the store can be overwhelming due to its size and inventory.
- PPPreamwayNov 9, 20255.0Store is always very well organized and the employees are very friendly.
- JPJosh PSep 30, 20255.0OH MY GOSH. This place is a GOLD MINE for anyone who likes to find a ton of items to fit an aesthetic for their house! Highly recommend!
- KHKathleen HallSep 24, 20255.0Purchased throw rugs with ease
- VBVirginia BozzaSep 12, 20254.0Love the store but disappointed that the spring/summer items weren't on sale.
- ABAmye BrownSep 8, 20255.0Wonderful shopping experience
Frequently Asked Questions About At Home
What is Insider Perks?
The At Home Insider Perks program is a free-to-join program that offers a handful of benefits including a 10% off welcome offer and a Birthday Bonus gift on your birthday, Receiptless returns, First notice of hot new products and markdowns, Decorating tips and tricks and more!
What is the At Home return policy?
No receipt? No problem!* Returns of unused items in the original packaging will be fully refunded within 60 days (90 days if you’re an Insider Perks member) with proof of purchase through your Insider Perks account or credit card or receipt and a valid ID. If your purchase cannot be verified, you’ll be issued a store credit based on the current price of the item(s).
Christmas merchandise returned after December 25 will be refunded for the current price of the items, even with the original receipt.
We do not provide exchanges. You're welcome to return any unwanted product and purchase new items.
We are unable to accept returns on mattresses.
We are unable to accept returns of pillows and cushions without all of their tags.
We are unable to accept returns of items marked “All Sales Final”.
Products delivered by one of our local delivery partners, including PICKUP, Roadie, and Door Dash, must be returned in-store.
If an item you purchased is damaged or defective, please return it within 60 days to your nearest store for a refund.
While we're not able to offer exchanges, customers are welcome to return any unwanted merchandise and purchase new items.
*we allow up to 3 returns without a receipt.
Does At Home have delivery service?
At Home offers delivery through an independent, third-party service. Visit our website for more information. Please note, options and costs vary by store.
What are the At Home store hours?
Store hours vary by location. Use the Store Locator on our site to find your local store hours. All At Home locations are open every day of the year except Thanksgiving, Christmas, and Easter.
Does At Home offer online shopping?
You can shop on our website, via our app, or in one of our stores.
What forms of payment does At Home accept?
In stores, we can accept:
Visa, MasterCard, Discover, and American Express credit and debit cards
Cash
Apple Pay
Gift cards
At Home Insider Perks reward certificates
Coupons: one per order. Can be used on all items, including clearance and sale items.
Prepaid Visa, Mastercard, and American Express gift cards
Online and on our app:
Visa, MasterCard, Discover, and American Express credit and debit cards
At Home Insider Perks reward certificates
Prepaid Visa, Mastercard, and American Express gift cards (you must register your billing address before using the card online; call the number on the back of your card or go to the card's website to get started.
PayPal
Coupons: one per order. Can be used on all items, including clearance and sale items. Occasionally, we may issue coupons that can only be redeemed in stores. When this happens, the email will indicate this. Input the numerical portion of the barcode into the promo box area and the discount will be applied.
Where is the At Home corporate office located?
At Home's corporate office is located in Plano, Texas.
Does At Home carry gift cards?
You can purchase At Home Gift Cards online or in-store. Here's how it works:
Types of cards:
Physical Gift Cards are available for in-store purchase during checkout in any denomination between $1 - $500. Additional funds can be added to the card in any value up to $500.
E-Gift Cards can be purchased on our websit in any amount between $1 -$500. Additional funds can be added to the card in any value up to $500. Your recipient will receive the electronic Gift Card within 12-24 hours after the order is placed.
Is At Home hiring?
We're looking for talented people to join our growing team. Visit our website to find open positions.
Does At Home have a layaway program?
We don't offer layaway. You can shop in-store or online. Orders placed online can be picked up from your local store for no fee or shipped to your home.
Does At Home offer tax-exempt purchases?
In order to make a tax-exempt purchase, present your exemption documentation and valid government-issued ID to the cashier before completing your transaction.
We are currently unable to process tax-exempt purchases online.
Does At Home offer Free Shipping?
Due to the ever-increasing cost of shipping, we have no plans to offer free shipping. Did you know that you can order online and choose to pick up your order in the store for no additional charge? Visit our website for more details.
Does At Home have a loyalty program?
Yes! The At Home Insider Perks program is a free-to-join program that offers a handful of benefits including a 10% off welcome offer and a Birthday Bonus gift on your birthday, Receiptless returns, First notice of hot new products and markdowns, Decorating tips and tricks, and more!
What's the nearest At Home store to me?
You may locate the At Home store nearest you by using the Store Locator on our website.
What kinds of products can I find at At Home in Rochester, NY?
At Home offers affordable home décor, furniture, lighting, wall art, and seasonal decorations with styles ranging from modern and farmhouse to classic and coastal.
What are the regular store hours for At Home in Rochester?
At Home is open daily from 9:00 AM to 10:00 PM, except on major holidays.
Does At Home in Rochester offer delivery and in-store pickup?
Yes, At Home offers delivery via a third-party service and also provides in-store pickup options.
What payment methods does At Home accept in-store and online?
At Home accepts Visa, MasterCard, Discover, American Express credit/debit cards, cash, Apple Pay, gift cards, PayPal (online), and coupons.
Can I return items at At Home without a receipt?
Yes, returns of unused items in original packaging can be refunded within 60 days (or 90 days for Insider Perks members) with alternative proof of purchase, up to 3 receiptless returns allowed.
What is the At Home Insider Perks program?
It's a free loyalty program providing benefits like a 10% welcome discount, birthday gifts, receiptless returns, early access to products, and decorating tips.
Are there nearby dining options if I visit At Home in Rochester?
Yes, nearby dining includes The Original Steve's Diner for classic meals and Moe's Southwest Grill for Tex-Mex, both convenient spots to grab a meal before or after shopping.
What other retail stores are near At Home for complementary shopping?
Nearby retail stores include Marketview Liquor for beverages, Gretchen's Hallmark Shop for gifts and cards, and Guitar Center for musical instruments.
Are there personal care services near At Home in Rochester?
Yes, Nail Studio & Spa and Cost Cutters hair salon are nearby for beauty and nail care services.
Where is At Home located, and how can I get in touch?
At Home is located at 1100 Jefferson Road, Rochester, NY 14623. You can call them at +1 585-613-9193 or email customercareline@athome.com.