Business Details
About
Home Goods StoreHome FurnitureOutdoor Furniture StoreRug StorePicture Frame ShopBedding Store
Discover At Home in Rochester, NY. Your destination for affordable home décor, furniture, and seasonal decorations. Explore stylish indoor and outdoor collections that make it easy to refresh every room and celebrate every season. From modern and farmhouse to classic and coastal, find unique pieces that bring your personal style to life. Shop home goods, furniture, lighting, wall art, and holiday décor — all in one place. Design your life, At Home.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
783 reviews
5 stars
423
4 stars
200
3 stars
96
2 stars
31
1 star
33
What are people saying?
AI-generated from recent customer reviews
Product Selection
Customers appreciate the wide variety of home decor and seasonal items available, often noting the store's extensive selection.
Pricing Concerns
While many find the prices reasonable, some customers express concerns about perceived dishonesty in pricing strategies and occasional high prices.
Customer Service
Feedback on staff varies; some customers report helpful and friendly service, while others mention issues with staff availability and rudeness.
Store Experience
The store is generally described as clean and well-organized, though some customers have noted long wait times at checkout.
Quality Issues
Several reviews mention dissatisfaction with the quality of certain products, particularly furniture and seasonal items.
- EMElicia MitchellOct 16, 20255.0Inspired my whole Christmas theme this year! Love this place 🖤🤍💛
- DTDebi TurleySep 27, 20254.0I wasn't sure what to expect when I walked into the store the first time. Holy smokes! It's like a beautiful warehouse filled with everything anyone could want for their home. Well organized, lots of choices, helpful employees and prices lower than Amazon. Like half the cost for many things. It's worth a look. I'll be back!
- NKNick KashSep 16, 20255.0Went here for rugs and ended up needing a lot of help because the one I picked out online didn't end up looking the same in person. Every store associate was so helpful and kind! They helped me find a new option and lent their extremely helpful opinions to someone who has very little interior decorating ability (it's me). The At Home in Henrietta is also great, but this was above and beyond.
- MGMichele A GametSep 14, 20253.0Cute stuff, some items seemed pricey. Not the friendliest of staff.
- LLL. A. (L.A.)Sep 4, 20254.0Great store. Everything i need and reasonable prices
Frequently Asked Questions About At Home
What is Insider Perks?
The At Home Insider Perks program is a free-to-join program that offers a handful of benefits including a 10% off welcome offer and a Birthday Bonus gift on your birthday, Receiptless returns, First notice of hot new products and markdowns, Decorating tips and tricks and more!
What is the At Home return policy?
No receipt? No problem!* Returns of unused items in the original packaging will be fully refunded within 60 days (90 days if you’re an Insider Perks member) with proof of purchase through your Insider Perks account or credit card or receipt and a valid ID. If your purchase cannot be verified, you’ll be issued a store credit based on the current price of the item(s).
Christmas merchandise returned after December 25 will be refunded for the current price of the items, even with the original receipt.
We do not provide exchanges. You're welcome to return any unwanted product and purchase new items.
We are unable to accept returns on mattresses.
We are unable to accept returns of pillows and cushions without all of their tags.
We are unable to accept returns of items marked “All Sales Final”.
Products delivered by one of our local delivery partners, including PICKUP, Roadie, and Door Dash, must be returned in-store.
If an item you purchased is damaged or defective, please return it within 60 days to your nearest store for a refund.
While we're not able to offer exchanges, customers are welcome to return any unwanted merchandise and purchase new items.
*we allow up to 3 returns without a receipt.
Does At Home have delivery service?
At Home offers delivery through an independent, third-party service. Visit our website for more information. Please note, options and costs vary by store.
What are the At Home store hours?
Store hours vary by location. Use the Store Locator on our site to find your local store hours. All At Home locations are open every day of the year except Thanksgiving, Christmas, and Easter.
Does At Home offer online shopping?
You can shop on our website, via our app, or in one of our stores.
What forms of payment does At Home accept?
In stores, we can accept:
Visa, MasterCard, Discover, and American Express credit and debit cards
Cash
Apple Pay
Gift cards
At Home Insider Perks reward certificates
Coupons: one per order. Can be used on all items, including clearance and sale items.
Prepaid Visa, Mastercard, and American Express gift cards
Online and on our app:
Visa, MasterCard, Discover, and American Express credit and debit cards
At Home Insider Perks reward certificates
Prepaid Visa, Mastercard, and American Express gift cards (you must register your billing address before using the card online; call the number on the back of your card or go to the card's website to get started.
PayPal
Coupons: one per order. Can be used on all items, including clearance and sale items. Occasionally, we may issue coupons that can only be redeemed in stores. When this happens, the email will indicate this. Input the numerical portion of the barcode into the promo box area and the discount will be applied.
Where is the At Home corporate office located?
At Home's corporate office is located in Plano, Texas.
Does At Home carry gift cards?
You can purchase At Home Gift Cards online or in-store. Here's how it works:
Types of cards:
Physical Gift Cards are available for in-store purchase during checkout in any denomination between $1 - $500. Additional funds can be added to the card in any value up to $500.
E-Gift Cards can be purchased on our websit in any amount between $1 -$500. Additional funds can be added to the card in any value up to $500. Your recipient will receive the electronic Gift Card within 12-24 hours after the order is placed.
Is At Home hiring?
We're looking for talented people to join our growing team. Visit our website to find open positions.
Does At Home have a layaway program?
We don't offer layaway. You can shop in-store or online. Orders placed online can be picked up from your local store for no fee or shipped to your home.
Does At Home offer tax-exempt purchases?
In order to make a tax-exempt purchase, present your exemption documentation and valid government-issued ID to the cashier before completing your transaction.
We are currently unable to process tax-exempt purchases online.
Does At Home offer Free Shipping?
Due to the ever-increasing cost of shipping, we have no plans to offer free shipping. Did you know that you can order online and choose to pick up your order in the store for no additional charge? Visit our website for more details.
Does At Home have a loyalty program?
Yes! The At Home Insider Perks program is a free-to-join program that offers a handful of benefits including a 10% off welcome offer and a Birthday Bonus gift on your birthday, Receiptless returns, First notice of hot new products and markdowns, Decorating tips and tricks, and more!
What's the nearest At Home store to me?
You may locate the At Home store nearest you by using the Store Locator on our website.
What products can I find at At Home in Rochester, NY?
At Home offers affordable home décor, furniture, lighting, wall art, and seasonal decorations with styles ranging from modern and farmhouse to classic and coastal.
What are the store hours for At Home in Rochester?
At Home is open daily from 9:00 AM to 10:00 PM, except on Thanksgiving, Christmas, and Easter when it is closed. Holiday hours may vary.
Does At Home offer delivery and pickup services?
Yes, At Home offers in-store pickup and no-contact delivery through independent third-party services. Options and costs may vary by location.
What payment methods are accepted at At Home stores?
At Home accepts credit and debit cards (Visa, MasterCard, Discover, American Express), cash, Apple Pay, PayPal, gift cards, coupons, and the At Home Insider Perks reward certificates.
Does At Home have a loyalty program?
Yes, At Home offers the Insider Perks program which is free to join and provides benefits like a 10% welcome offer, birthday bonus gifts, receiptless returns, and special notifications about products and sales.
Can I return products to At Home without a receipt?
Yes, you can return unused items in original packaging without a receipt up to three times. Returns are fully refunded within 60 days, extended to 90 days for Insider Perks members, with proof of purchase or store credit based on current prices.
Is online shopping available for At Home products?
Yes, you can shop online via the At Home website, mobile app, or visit the store in person to browse and purchase products.
What nearby places can I visit when shopping at At Home in Rochester?
Near At Home, you can visit Kmart for general retail needs, US Post Office or USPS for mail services, and HomeGoods for additional home décor shopping.
Are there dining options close to At Home in Rochester?
Yes, you can enjoy meals nearby at Texas Roadhouse and 625 Rochester, both steakhouses located close to At Home for a convenient dining experience before or after shopping.
What health and wellness services are available near At Home Rochester?
Nearby health services include several obstetrician and gynecologist offices, Greece Family Dentistry and Implantology, Bayfront Dental, and Massage Envy for massage therapy and skincare treatments.