The Arhaus furniture store in Rochester, NY opened in 2014 at Culver Road Armory. This location is a beautiful and contemporary 14,000 sq. ft. building with a grand entrance. Large windows illuminate the showroom with natural light, supported by chandeliers and track lighting throughout. Arhaus offers a complete sensory experience to help visitors imagine their space with lifestyle settings of traditional rooms in the home. Vintage, organic, and contemporary styles, are hand-crafted by artisans all over the world. Many of Arhaus furnishings and decor are made from reclaimed, recycled, or sustainably sourced raw materials to protect the earth's delicate natural resources.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.