Lowe's Home Improvement

Reviews

• MK

  Mr. KILINC

  6 days ago
  1.0
  Very disappointing experience at the Riverhead, NY Lowe’s store today. I selected a stud finder from the shelf with a clearly displayed price, but at checkout the price was higher. I asked an employee to verify the shelf label, and it did show the lower price. The manager, whose name tag said John, stated it was a mistake. When I calmly asked why incorrect pricing labels were left on the shelf, he raised his voice and told me to leave the store instead of resolving the issue. I left the store without making any purchase. This behavior is unprofessional and unacceptable. I expect this incident to be reviewed and addressed.
• PP

  Paul Patera

  Apr 20, 2026
  1.0
  Avoid Riverhead location im a pro and they dont seem to care. Repeat poor service and mistakes on my orders
• PP

  Paul Patera

  Apr 20, 2026
  1.0
  As a lowes pro who spends alot of money with lowes im saddened to give this review but the lowes in Riverhead has repeatedly delivered poor customer service to me. From the guys who brought out my doors to my truck that has my name large on the side still second guessing who I am and needing to see my id before giving me the doors.. Now it was raining so we put the doors in quick and I left. Next day at the job we discovered that one door they have me was mislabeled and clearly a return. Item number did not match what my customer ordered. They had me on the phone on hold for 49 min. I had to use an employee phone to call the store again until I got Phillip on the phone who has poor customer service skills. He also had no idea where the previous person who put me on hold went. Phillip was unapologetic but did say that when I get to the store the door would be ready for me at the return desk. As I entered the store he told me now I needed to push my cart into millwork and do my return down there.. not sure why he told me one thing but another happened when I arrived. Seems very unorganized and I do understand mistakes can happen. But a returned used door not same specs as ordered and then not ready to make it right as he told me.to come down and do an exchange. Acting as if I was at fault for them pulling wring products.
• DD

  David Dottin

  Apr 8, 2026
  5.0
  Workers were very helpful and pleasant to deal with.
• LC

  Lori Calabria

  Mar 27, 2026
  5.0
  I just bought a house and have both Home Depot and Lowe's close by. I would usually go to HD but went to Lowe's because they had something that HD didn't, and I am now a huge Lowe's fan. There are so many staff members around to answer questions and help you figure out solutions! I have been there a number of times in the last few weeks and everyone I've interacted with has been so lovely and helpful. The rewards money earned on purchases is also pretty nice.

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