Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Riverhead, NY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
976 reviews
5 stars
495
4 stars
243
3 stars
92
2 stars
24
1 star
122
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some employees are praised for their helpfulness while others are criticized for being rude or unhelpful.
Cleanliness and Organization
The store is generally reported as clean and well-organized, contributing positively to the shopping experience.
Product Availability
Customers appreciate the variety of products available, but there are complaints about inventory discrepancies and issues with online orders.
Installation Services
Significant dissatisfaction with installation services, including poor communication and follow-up, leading to frustration among customers.
Positive Employee Recognition
Several employees received commendations for their exceptional service, indicating that there are standout staff members who enhance the customer experience.
- MDMichael Delph3 days ago5.0Great place to shop for almost everything for home repair projects.
- ECEL CHAPULINLINKC centroamericanoNov 5, 20255.0Good good
- LHLarry HousewreckerNov 3, 20251.0Definitely go to Home Depot. Most of the quality is trash and always has been and tools..Nowhere does it say if you try to return a $20 item you’re not allowed to return it if you didn’t input your phone number or pay by credit card that is absolute nonsense a $20 item. At Home Depot, you show your drivers license buyer beware stay away from the store and their representatives are horrible with a horrible attitude. I worked in retail for 20 years. You must be nice to your customers.
- JLjerome lewisOct 21, 20255.0I walked into Lowe’s in Riverhead looking like a man in the middle of a midlife crisis—half confused, half determined, and fully out of my depth. I must’ve had that “puppy in distress” look, because before I could even find the right aisle, boom—Nelly and Shannon swooped in like my long-lost auntie and big sister. They didn’t just help me shop for the blinds I needed—they rescued my spirit. The way they wrapped their arms around my situation, you’d think they’d trained in both retail and emotional support. I came in with questions, confusion, and questionable confidence. They came armed with education, patience, and the kind of wisdom that makes you believe in customer service again. They helped me pick out exactly the blinds I needed (and let’s be honest, saved me from making a classic “guy shopping alone” mistake). When I got home, the blinds fir perfectly. It’s people like Nelly and Shannon that make this Lowe’s feel less like a store and more like a safe haven for the hardware-challenged men like myself *chuckles with embarrassment* Lowe’s, if you’re listening—give these ladies a medal & a raise, and I will give a lifetime supply of gratitude for this customer rescue. Because thanks to them, I’ll be back again. If not just for more supplies… but to experience the kindness of these beautiful souls.
- PBPatriot The Penguin (Bottlesgonewild)Oct 16, 20254.0Pumpkin was here
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Riverhead, NY?
Lowe's offers a wide range of quality products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, gardening equipment, bathroom storage, and more.
What are the operating hours for Lowe's Home Improvement in Riverhead?
Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours vary, with closures on November 27 and December 25.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services to its customers.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return through your order history. In-store returns require proof of purchase at the customer service desk.
Are installation services available at Lowe's in Riverhead?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, doors, roofing, and more.
What payment methods does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
How can nearby places help when visiting Lowe's in Riverhead?
Nearby locations like Blue Rhino Propane Exchange can provide propane refills after purchasing grills from Lowe's, while local automotive service centers such as Riverhead Mazda Service Center are convenient if you need vehicle maintenance during your visit.
What dining options are near Lowe's Home Improvement in Riverhead?
Chipotle Mexican Grill and The Country Rotisserie are nearby restaurants where customers can enjoy a meal before or after shopping at Lowe's.
Are there other retail stores near Lowe's in Riverhead for additional shopping needs?
Yes, nearby retail stores include Best Buy for electronics, Ashley for furniture and mattresses, and Famous Footwear for shoes, providing convenient options close to Lowe's.