Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Poughkeepsie, NY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,411 reviews
5 stars
689
4 stars
389
3 stars
110
2 stars
40
1 star
183
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful employees while others report rude or unhelpful interactions.
Delivery Issues
Numerous complaints about delivery delays and poor communication regarding appliance orders and installations.
Product Availability
Customers frequently noted discrepancies between online inventory and actual in-store availability, leading to frustration.
Staff Knowledge
While some employees are recognized for their helpfulness and knowledge, others are criticized for being unresponsive or lacking expertise.
Store Environment
The store is generally described as clean and well-organized, with a good selection of products, although some customers noted a decline in inventory options.
- SFSandy Franco6 days ago4.0An employee by the name of Ronald helped me locate what I was looking for. He made sure I found exactly what I was looking for and stayed with me through out the search. Has a very pleasant personality.
- DSDaniel Smith6 days ago1.0I had made some orders at the pro desk and door department. I specifically told them what I needed and what I wanted to order and have delivered. Please be careful ordering things here. Check and recheck their work. If you deal with Dan or Ben, be aware that they seem to be professional and know the processes Lowe’s uses. However, they do not enter the proper information into the system, nor do they seem to have the knowledge to navigate Lowes’ systems for ordering and delivery. If you choose to trust their judgment, be prepared to be disappointed. And if you do have problems, and you try to inquire about the order, Dan specially ignores your calls and tried to dissuade you to ask questions and get things back on track. Please be aware and check their work. If you do not, you will waste a lot of time trying to unravel their disorganization.
- SSSteveOct 30, 20255.0I was in and out in 1/2 hr the staff were very helpful. They said come back again so I went back in and looked for more things I needed and they did not mind my Halloween costume either.
- LRLuciano RodriguezOct 29, 20251.0When checking out, at pro desk, employee scoffed and rolled his eyes when I asked to be rung up citing there was another cashier right next to him.
- JTJared TennantOct 7, 20251.0I’m still processing the interaction I just had about 45 mins ago at this location. My experience would be comparable to a sketch that was written for SNL. I walked in this afternoon with the intention of getting three copies of a key. I walked up to the hardware desk, and after *I* started the conversation with a simple “Hello how are you! I was wondering if you’d be able to help me make some copies of a key?” The employee, X, condescendingly confirmed with “yeah, I *suppose* I could help you with that”. Wow! Thank you SO much for your due diligence X! You are awesome! I’m SO glad you feel empowered enough to contribute to your hourly wage at Lowe’s Home Improvement by endeavoring to make me three copies of a key this afternoon! Lucky me! After the machine FAILED to recognize my key THREE times, I was sent over to the self service kiosk located over by the self checkout. After an easy process, I was on my way out when I walked up the to customer service desk to see if they had any tiny bags I could use so I could keep my new keys organized. This is where it really turns sour. Another Y, ascertained as to why I didn’t get a bag from the hardware department, and that I should have gotten a bag from our esteemed employee, X, at the end of our service transaction. I unfortunately told her that I had to use the self service kiosk, as the machine used by employees only wasn’t able to read my key a number of times and that I had no choice but to use the kiosk. I was promptly and firmly told that due to my using the services of a third party vendor, I was absolutely, unequivocally NOT allowed to have any sort of storage receptacle upon leaving the store. I was not to have a bag, period. Even after me clarifying that all I wanted was a small bag of some sort to carry some measly keys, I was still told that a bag was not an option. You have to understand here, I in no way shape or form want to write out this long review, but this is the first time I have ever been genuinely flabbergasted in a retail environment, even after working behind the counter myself for 6+ years. Needless to say, while I was hopeful that I may be able to score a bag, I walked out of Lowe’s bagless. I proceeded to walk into Target, walk over to the Starbucks, and ask for a pastry bag. I was handed one no questions asked. What on earth is up with your employees at Lowe’s?? Like, are we really going back and forth over recyclable compacted tree pulp to hold my purchases?? A third party vendor is absolutely not my problem as a customer, and if I’m conducting business on your private property, I should be entitled to a silly bag! Why is this so difficult? Why did this need to be so esoteric and pedantic? Seriously, screw this store. They really should rename this store Lowe’s Attitude Improvement, because that’s seriously what some of your employees need to do here.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Poughkeepsie, NY?
You can find products including appliances, bathroom supplies, building supplies, paint, flooring, tools, outdoor furniture, and garden equipment among others at Lowe's Home Improvement in Poughkeepsie, NY.
What are the store hours for Lowe's Home Improvement in Poughkeepsie?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are also provided when your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payment options.
Are installation services available at Lowe's Home Improvement?
Yes, Lowe's offers a variety of installation services including appliances, flooring, lighting, HVAC, doors, and more.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting the process in your Order History, and in-store returns require proof of purchase at the customer service desk.
Which nearby stores can I visit for clothing and footwear while shopping at Lowe's?
Nearby you can find clothing stores like Charlotte Russe, Justice, HT Poughkeepsie, and footwear stores such as Journeys Kidz, Saucony, Birkenstock, and Karhu for sportswear and sporting goods.
Are there any dining options close to Lowe's Home Improvement in Poughkeepsie?
Yes, Sicilian Delight Pizza is a nearby pizza restaurant where customers can grab a meal before or after shopping at Lowe's.
Where can I get propane exchange services near Lowe's Home Improvement?
You can visit Blue Rhino Propane Exchange, located near Lowe's, for propane exchange services.