Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Potsdam, NY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
692 reviews
5 stars
371
4 stars
190
3 stars
45
2 stars
24
1 star
62
What are people saying?
AI-generated from recent customer reviews
Staff Helpfulness
Many customers praised the staff for being friendly, helpful, and knowledgeable, although some noted inconsistencies in product knowledge.
Inventory Issues
Several reviews mentioned problems with stock availability and inventory accuracy, leading to customer frustration.
Customer Service
Mixed feedback on customer service experiences, with some customers reporting excellent service while others faced delays and unhelpful interactions.
Product Quality
Customers expressed dissatisfaction with certain product quality and installation services, particularly regarding appliances and special orders.
Store Environment
The store is generally described as clean, organized, and easy to navigate, contributing positively to the shopping experience.
- TPTovaris PorterNov 15, 20254.0was out there working breaking down EZ Racks
- AFAla FallahNov 13, 20255.0They have a decent selection of tile and bathroom fixtures stocked. I had a great experience, everyone who works at this location is so nice and helpful. Thank you Dustin from customer service for all the assistance!
- LNLeanna NicklekidOct 4, 20254.0DIY home improvement store
- RWRoger WolfeSep 29, 20255.0Always have the supplies need for a quick fix or a renovation.
- NNNIGHTMARESep 24, 20255.0We had a little bit of a problem exchanging the tape measures
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Potsdam, NY?
You can find a wide range of products including appliances, bathroom supplies, building materials, electrical items, gardening tools, grills, hardware, flooring, plumbing supplies, and more at Lowe's Home Improvement in Potsdam, NY.
What are the store hours for Lowe's Home Improvement in Potsdam, NY?
Lowe's Potsdam is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 7:00 PM. Holiday hours vary, so check the website for specific dates.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's Home Improvement in Potsdam offers both in-store pickup and delivery services for your convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will also notify you of any status changes.
What payment options are available at Lowe's Home Improvement?
Lowe's accepts American Express, cash, check, Diners Club, Discover, MasterCard, and Visa as payment options.
Does Lowe's provide installation services for products?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, doors, blinds, HVAC, roofing, and more.
Are there any special services or benefits at Lowe's, such as gift cards or free delivery?
Yes, Lowe's features services including free delivery, free haul away, Lowe's gift cards, free shipping, easy returns, and easy exchanges.
Where is Lowe's Home Improvement located in Potsdam, NY?
Lowe's is located at 61 Country Lane, Potsdam, NY 13676, USA.
What nearby places can help me plan my visit to Lowe's Home Improvement in Potsdam?
Nearby places such as Minute Key (a locksmith), Blue Rhino Propane Exchange, and Pignona's Sports Exchange (bicycle shop) can complement your visit. For example, you might get propane refills or key services nearby while shopping at Lowe's.
Are there other hardware stores near Lowe's Home Improvement in Potsdam?
Yes, Triple A Building Center and Sears are nearby hardware or building supply stores you might consider visiting or comparing with Lowe's for your home improvement needs.
What services do nearby businesses offer that might be useful during a visit to Lowe's?
Nearby services include automotive repair at Stickney’s Garage & Automotive Machine Shop, hearing care at State Hearing & Audiology, and beauty treatments at Today’s Hair and Day Spa. These can be convenient stops before or after your Lowe's visit.