Question 1

How do I find a product online?

Accepted Answer

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

Question 2

How do I check my order status?

Accepted Answer

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.

Question 3

How do I know if my order is ready to be picked up?

Accepted Answer

You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.

Question 4

How do I return or exchange an item?

Accepted Answer

Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us.  For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.

Question 5

How do I cancel an item from my order?

Accepted Answer

You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.

Question 6

How do I locate information on recalls and product safety news?

Accepted Answer

Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.

Question 7

How do I place an order with a tax-exempt account?

Accepted Answer

Visit the customer service desk in store to apply for a tax-exempt account.

Question 8

It appears that I’ve been charged multiple times for an order. How can I resolve this?

Accepted Answer

These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.

Question 9

What products and services does Lowe's Home Improvement in Plattsburgh offer?

Accepted Answer

Lowe's offers a wide range of quality hardware products and construction needs including paint, patio furniture, décor, tools, flooring, appliances, plumbing, decking, grills, lumber, garden supplies, bathroom storage, and more. They also provide installation and repair services for various home improvement projects.

Question 10

What are the operating hours for Lowe's Home Improvement in Plattsburgh?

Accepted Answer

Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 7:00 PM. They have specific holiday hours including closures on November 27 and December 25.

Question 11

How can I check the status of my order from Lowe's?

Accepted Answer

You can check your order status online by entering your order number or by logging into your MyLowe’s account. Email updates will be sent if your order status changes.

Question 12

What is the process for returning or exchanging an item at Lowe's?

Accepted Answer

Most items can be returned within 90 days. If purchased online, you can start a return through your Order History. For in-store returns, bring proof of purchase to the customer service desk.

Question 13

Does Lowe's offer in-store pickup and delivery services?

Accepted Answer

Yes, Lowe's offers both in-store pickup and delivery services to customers.

Question 14

What payment options are accepted at Lowe's Home Improvement?

Accepted Answer

Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa credit cards.

Question 15

Is Lowe's Home Improvement accessible for customers with disabilities?

Accepted Answer

Yes, the store has wheelchair-accessible parking and onsite services to accommodate customers with disabilities.

Question 16

What are some nearby places customers can visit when shopping at Lowe's in Plattsburgh?

Accepted Answer

Nearby places include Minute Key for key and locksmith services, Blue Rhino Propane Exchange for propane needs, Dollar Tree for discount shopping, Market 32 and Price Chopper supermarkets for groceries, and Starbucks for coffee.

Question 17

How can nearby supermarkets like Market 32 and Price Chopper complement a visit to Lowe's?

Accepted Answer

Customers shopping at Lowe's can stop by Market 32 or Price Chopper to pick up groceries, bakery items, or liquor, making it convenient to combine home improvement shopping with food and daily essentials.

Question 18

Are there food and drink options near Lowe's Home Improvement in Plattsburgh?

Accepted Answer

Yes, customers can find several nearby dining options including Applebee's Grill + Bar, Friendly's ice cream and frozen yogurt, Starbucks coffee shops, Jreck Subs sandwich shop, and Dame’s Discount Liquor & Wine for beverages.

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