Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Plattsburgh, NY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,289 reviews
5 stars
625
4 stars
341
3 stars
132
2 stars
60
1 star
131
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including long wait times on the phone and in-store, with many customers feeling ignored or unassisted.
Staffing Issues
Many customers noted that the store is often understaffed, leading to difficulty in finding help and long lines at checkout.
Inventory Management
Customers frequently reported issues with inventory accuracy, including items being out of stock or not available despite being listed online.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual staff members for their helpfulness and friendliness.
Store Organization
Several reviews mentioned disorganization within the store, including cluttered aisles and difficulty locating items.
- DBDanielle BrooksNov 7, 20253.0The only employee I saw was shopping after his shift. He was a great help, but there was no one in that area to help.
- CICj Shackleford IINov 2, 20251.0Waste of time unless your looking for Christmas stuff, which is 1/3 of a home improvement store. Staff have zero idea where anythinng is and website dosent match any locations. Very poorly run and disorganized store. Customer service should just be taken out of the building, provides no help after waiting in line for 30 mins.
- CRChristopher RoweOct 21, 20253.0I'm supposed to be a gold key member , and still getting charged for delivery, and then u try and call customer service , and they do NOT answer. Doesn't matter how much money you spend when your dealing with a corporation. Sad to say the least
- MLMelinda LaPointeOct 2, 20255.0The staff is super friendly and so helpful. They LOVE dogs and it’s a great place to socialize our fosters.
- FAFrancois AsselinSep 29, 20251.0Nonexistent customer service. I called twice, each time waiting on hold for over 30 minutes just to ask about flashing availability. The person who transferred me didn’t even bother to check whether my call was actually answered, it wasn’t. I was just left hanging on hold, forgotten. It’s clear nobody at Lowe’s cares about calls on hold or customer service in general. If you’re considering buying tools, do yourself a favor and skip ordering online from this company. With Amazon, at least you get someone who actually answers the phone when there’s an issue. Lowe’s is heading down the same path as Sears, ignoring customers until it’s too late.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Plattsburgh offer?
Lowe's offers a wide range of quality hardware products and construction needs including paint, patio furniture, décor, tools, flooring, appliances, plumbing, decking, grills, lumber, garden supplies, bathroom storage, and more. They also provide installation and repair services for various home improvement projects.
What are the operating hours for Lowe's Home Improvement in Plattsburgh?
Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 7:00 PM. They have specific holiday hours including closures on November 27 and December 25.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe’s account. Email updates will be sent if your order status changes.
What is the process for returning or exchanging an item at Lowe's?
Most items can be returned within 90 days. If purchased online, you can start a return through your Order History. For in-store returns, bring proof of purchase to the customer service desk.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa credit cards.
Is Lowe's Home Improvement accessible for customers with disabilities?
Yes, the store has wheelchair-accessible parking and onsite services to accommodate customers with disabilities.
What are some nearby places customers can visit when shopping at Lowe's in Plattsburgh?
Nearby places include Minute Key for key and locksmith services, Blue Rhino Propane Exchange for propane needs, Dollar Tree for discount shopping, Market 32 and Price Chopper supermarkets for groceries, and Starbucks for coffee.
How can nearby supermarkets like Market 32 and Price Chopper complement a visit to Lowe's?
Customers shopping at Lowe's can stop by Market 32 or Price Chopper to pick up groceries, bakery items, or liquor, making it convenient to combine home improvement shopping with food and daily essentials.
Are there food and drink options near Lowe's Home Improvement in Plattsburgh?
Yes, customers can find several nearby dining options including Applebee's Grill + Bar, Friendly's ice cream and frozen yogurt, Starbucks coffee shops, Jreck Subs sandwich shop, and Dame’s Discount Liquor & Wine for beverages.