Business Details
About
Appliance Repair ServiceTelevision Repair Service
Williston Repair Group is your trusted expert in appliance repair, with over 70 years of unmatched experience. We proudly service all major appliances, including refrigerators, washers, dryers, dishwashers, ranges, ovens, and TVs. Our factory-trained technicians offer certified expertise and dependable service on all major brands. Whether it's a quick fix or a complex issue, we’re here to keep your appliances running smoothly across Long Island.
Location
Hours
Reviews
3.9
638 reviews
5 stars
450
4 stars
12
3 stars1
2 stars8
1 star
167
What are people saying?
AI-generated from recent customer reviews
Technician Performance
Many customers praised the technicians for being knowledgeable, professional, and courteous, with specific mentions of Sean, Xavier, Chris, and Scott.
Customer Service Issues
Numerous reviews highlighted significant problems with customer service, including unresponsive representatives, appointment cancellations, and lack of follow-up.
Repair Effectiveness
While some repairs were successful, several customers reported ongoing issues with appliances after service, indicating a lack of thorough diagnostics and effective solutions.
Communication Problems
Customers frequently expressed frustration over poor communication regarding appointments, parts availability, and service updates.
Negative Experiences
A substantial number of reviews detailed negative experiences, including dissatisfaction with service quality, perceived incompetence, and unprofessional behavior from technicians.
- MCMegan Csuka3 days ago1.0If 0 stars were an option I would choose that’s. After our confirmed arrival window passed with no technician arrival I called the company to be informed no one was coming due to the technician calling out and we would need to reschedule. We had a 1 week old fridge that was not cooling. After waiting a week for this first appointment I was informed of a reschedule date another week out. We received no confirmation call the night before so in the morning we called to ensure a technician was coming and what the time frame would be. They stated between 8 and 11 am. At 10am we received a call stating our technician would not be coming because Samsung cancelled the request and we needed to find a different company. Upon calling Samsung we were told they never contacted this company to cancel the service request but they would try to get someone new scheduled for us. Having to wait now a fourth week with no fridge and the holidays coming we attempted to call this company back multiple times to confront them regarding the multiple cancels in which we were met with rude customer service if the call was answered at all. I do not recommend using them for any urgent needs as last minute cancels seem to be their thing.
- SSSusanSep 24, 20255.0Sean was my technician. He was respectful, friendly, knowledgeable, thorough, and professional. Thank you Sean.
- MFMary FrancesSep 2, 20255.0I would definitely recommend Wellington Park repair service.Xavier Came to repair my Samsung refrigerator And did an excellent job he was thorough by completely cleaning the inside of the refrigerator Replacing what needed to be replaced and leaving everything spotless I would definitely recommend him and Wellington Park service. They’ve earned five stars from me.
- ACAngelo CorsiJun 19, 20255.0Chris was fantastic, honest, knowledgeable and courteous. This company was thorough and professional. I can’t say how pleased I was of Chris and this company. Thank you for putting my trust in a companies again!
- BSbarbara sellingJun 17, 20255.0Xavier is an excellent, very knowledgable, repair person. His work is much appreciated ! Very happy with Williston Repair!
Frequently Asked Questions About Williston Repair Group
How long have you been in business?
A New York State Corporation was formed in 1952, and we started our first location in Williston Park NY, With a rich legacy spanning more than 70 years, we have been devotedly restoring and reviving electronics and appliances to their former glory, earning the trust and loyalty of countless satisfied customers along the way.
What types of appliances do you repair?
We repair all home appliances, refrigerators, stoves, dishwashers, washing machines, dryers, televisions, and surround sound.
What sets your company apart from other appliance repair companies?
TECHNICIANS!!: Our company's technicians are of high quality due to their factory training, certifications, and ongoing education. Additionally, background screenings and drug tests ensure a safe and responsible workplace.
Will the technician call before coming to my home?
Yes, normally he or she will call or text you 30 min prior to their arrival
Do I need to thaw my refrigerator before the technician comes to check the unit?
That will all depend on your situation, the agent on the phone will be able to advise you on what to do.
How long has Williston Repair Group been in business?
Williston Repair Group was established in 1952 and has over 70 years of experience in appliance repair.
What types of appliances does Williston Repair Group repair?
They repair all home appliances including refrigerators, stoves, dishwashers, washing machines, dryers, televisions, and surround sound systems.
What makes the technicians at Williston Repair Group stand out?
Their technicians are factory trained, certified, undergo ongoing education, background screenings, and drug tests to ensure quality and safety.
Will the technician call before arriving at my home for a repair?
Yes, typically the technician will call or text you 30 minutes prior to their arrival.
Do I need to thaw my refrigerator before a technician inspects it?
It depends on your situation; the phone agent will advise you on what to do before the appointment.
What are the business hours for Williston Repair Group?
They are open Monday through Friday from 8:30 AM to 4:30 PM and closed on weekends and major holidays.
Which payment methods does Williston Repair Group accept?
They accept AMERICANEXPRESS, ANDROIDPAY, APPLEPAY, CASH, DISCOVER, MASTERCARD, SAMSUNGPAY, and VISA.
What nearby places can customers visit before or after their repair service at Williston Repair Group?
Customers can visit The Dirty Feather: Birdfeeder Paradise for dining or Robinsons Market for grocery shopping, both near Williston Repair Group in Patchogue.
Is there a nearby UPS Access Point where customers can send or receive packages when visiting Williston Repair Group?
Yes, there is a UPS Access Point location close by, which provides courier and shipping services convenient to customers visiting the repair group.
Are there any nearby parks or outdoor places near Williston Repair Group for customers who want to relax?
Yes, Swan Lake and Swan Lake Park Civic Association are nearby, offering lakeside scenery and park areas for relaxation before or after your visit.