Business Details
About
Appliance Repair Service
Whether you have an all-new kitchen or you are just trying to keep your old appliances up and running, allow Island Wide Appliance to provide you with the maintenance and repairs that will keep your kitchen in good shape. Contact us today for more information.
Our team of experts has over 25 years of experience in the field. We provide you with exceptional repair services that guarantee your satisfaction. When you choose us, you can expect top-quality services at honest and fair prices in Patchogue, NY.
Location
Hours
Reviews
4.5
285 reviews
5 stars
239
4 stars
12
3 stars
5
2 stars3
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted a significant lack of customer service, with complaints about rude staff, no-shows for appointments, and dismissive attitudes from management.
Technical Competence
While some technicians received praise for their knowledge and efficiency, many customers reported issues with incorrect diagnoses and ineffective repairs.
Pricing Concerns
Customers frequently mentioned high service costs and unexpected fees, leading to perceptions of overcharging and poor value for repairs.
Mixed Experiences
Some customers had positive experiences with timely service and effective repairs, while others faced repeated issues and dissatisfaction with the overall service.
Communication Issues
Many reviews pointed out poor communication regarding appointment scheduling, follow-ups, and updates on parts availability.
- JEJohn EnglishNov 6, 20251.00/10 on Customer Service. I had set an appointment several weeks in advance in order to get a repair on my Wolf Oven. My wife took time off of work to ensure she would be there and Island Wide Appliance ended up no showing the appointment. When I called to inquire about this, I was met with a rude response from both the woman answering the phones and her manager. Both of them blamed me for not providing a model number, stated that the appointment wouldn't have been productive anyways, and showed zero remorse.
- RPReel perlAug 12, 20251.0This business employs the rudest people to answer and schedule appointments. They are slow to respond and incompetent to add to the misery. Stay far away from them. Haggis is a much better choice if you want fast courteous service at a fair price. Enough said.
- HAHarrison AdlerAug 6, 20251.0I am quite disappointed with my experience working with Islandwide Appliance. When my high-end refrigerator broke down, the technician came and ordered the inverters and main board I needed. The technician came back (after no-showing the day prior) to install the parts and rushed out when complete, neglecting the fact the refrigerator portion had not started cooling (the freezer portion did get fixed). When I called Islandwide to address this, they ordered the Display Board I needed SIX DAYS LATER. Three weeks pass and when I inquire about the status of my order they tell me the part is on indefinite back order and may take MONTHS to arrive. Now after $1,400 I am stuck in limbo with no refrigerator, and no compassion from their agents to find an alternate solution or come back for a second opinion, being told it’s a “waste of time.” Unfortunately there aren’t many high-end appliance service providers in the area to choose from, but I would strongly recommend staying away from Islandwide.
- DAD AJul 23, 20251.0Very disappointing experience. The company showed a serious lack of customer service, repeatedly failing to follow through on promised call backs. A technician came out to address an issue with the freezer and ice maker on my new Monogram refrigerator. Unfortunately, the attempted repair only made things worse—the freezer became inoperable. When I reached out for a follow-up, they couldn’t offer an appointment for more than two weeks. I had no choice but to seek help elsewhere. The most frustrating part of it all was their dismissive attitude and refusal to take responsibility for their failed attempt at solving the issue in the first place.
- PPPatricia “Pat”Jul 18, 20251.0This company repaired my wine refrigerator. Replaced the light switch and main switch. They told me to order a light bulb from ULine which I did and the light is still not working. I have called three times since 6/24 asking a Technician to come out and resolve the problem. Each time I was told someone would get back to me and they have not. I paid over $ 650 and ordered two parts myself. I was told I had a one year warranty and the light switch would work when the light bulb was replaced. Very unprofessional company.
Frequently Asked Questions About Island Wide Appliance
What types of appliance repair services does Island Wide Appliance offer?
Island Wide Appliance provides appliance repair services including kitchen appliance repair, washer and dryer repair, laundry repair, outdoor appliance repair, and ventilation repair.
Which appliance brands does Island Wide Appliance service?
They service brands such as Sub Zero, Wolf, Cove, Viking, Lynx, Marvel, Bosch, Thermador, Gaggenau, Dacor, Electrolux, Frigidaire, Broan/Best, Asko, and Scotsman.
What are the regular business hours of Island Wide Appliance?
The business operates Monday through Friday from 9:00 AM to 5:00 PM, and is closed on Sundays. On Saturdays, they handle service calls only.
How can I contact Island Wide Appliance for service inquiries?
You can reach them by phone at +1 631-224-9229 or email service@islandwideappliance.com.
Where is Island Wide Appliance located?
They are located at 321 West Main St., Patchogue, NY 11772, United States.
Since when has Island Wide Appliance been established?
Island Wide Appliance has been established since 1996, providing over 25 years of experience in appliance repair.
What payment methods does Island Wide Appliance accept?
They accept payment via cash, check, Discover, Mastercard, and Visa.
Are there any associations or certifications tied to Island Wide Appliance?
Yes, they are associated with the United Appliance Servicers Association.
What nearby places can customers visit before or after a service appointment at Island Wide Appliance?
Customers can visit nearby places such as Walgreens (pharmacy and convenience store), Metro Physical and Aquatic Therapy (gym and therapy), and West Lake Inn (venue and event space) for various needs around their appointment time.
How can visiting nearby service-oriented businesses like Tech Solutions Patchogue or Amity Glass benefit customers visiting Island Wide Appliance?
Customers can conveniently access related services like IT support at Tech Solutions Patchogue or auto glass repair at Amity Glass while in the area, making their visit to Island Wide Appliance more efficient and time-saving.
What are some nearby automotive-related businesses near Island Wide Appliance?
Nearby automotive businesses include Orellana Designs Barton's Auto Seat Covers & Convrtbl Tops, Some Guy's Carwash, and Rider House motorcycle dealer, which customers might find useful for vehicle services while visiting.