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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Oswego, NY offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
966 reviews
5 stars
513
4 stars
251
3 stars
104
2 stars
29
1 star
69
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, with specific mentions of employees going above and beyond to assist.
Stock Issues
Several reviews highlighted problems with items being out of stock or not available for pickup as promised, leading to customer frustration.
Store Cleanliness
The store was generally noted to be clean and well-organized, contributing positively to the shopping experience.
Staffing Concerns
Multiple customers expressed concerns about understaffing, with difficulty finding assistance when needed.
Delivery Problems
There were significant complaints regarding delivery services, including unprofessional behavior and issues with product condition upon delivery.
- MCMichael Callahan3 days ago5.0Large, great selection. Good customer service.
- MDMartin DumontDec 17, 20255.0Had to return a set of Christmas lights. Lady at returns was extremely polite and helpful!!! She returned my purchase to my original card and rung up the new set since they were on sale for much cheaper price. Took me longer to get replacement set then for her to handle transactions!!
- MSMarie SmithNov 25, 20251.0I purchased a gas dryer at Lowe’s in Oswego, NY on November 15, 2025. Was more than clear that we needed a conversion kit to propane as we do not have natural gas. The current dryer is propane so all the parts are on it. Today, November 25, was supposed to be installation day…NOT!!! We were contacted by CRST Solutions to be told the installer does not do propane installation but will get back to us. I called Lowe’s to be told that the conversion kit was never ordered and that it would take 17 days to be shipped to my house from Whirlpool. At this point I cancelled the order. I contacted a supervisor to express my distress and to give feedback regarding the major mistake the salesBOY made in not ordering a crucial part needed for the dryer install. I am fine with this being a learning experience for the inexperienced salesBOY but wanted to make sure this didn’t happen to another unsuspecting customer. He wanted to salvage the sale and was going to get back to me. Waited a few hours and decided to go to a local mom and pop appliance store. Bought the same dryer for $1 more. Lowe’s sold me all kinds of parts that they said I had to replace to the tune of $65.00. The install person at the store we bought the dryer from told me the installer will inspect all parts and replace if needed. The only part I had to pay for was the conversion to propane. I do have to note that the supervisor (Jerry) called back in the afternoon with some solutions but we had already gone out and purchased the same dryer. Kudos to Jerry for working on behalf of Lowe’s to make things right. The unfortunate result of all of this is I will not buy another appliance at Lowe’s.
- DTDJ T.Nov 16, 20255.0We are at Lowe's several times a week it's a nuts and bolts place for the husband, and we find many other things here anything from rugs and cleaning items to plants. Employees are very helpful, and they give a decent military discount as well
- BCBrian ColomboNov 13, 20255.0I love this store and its employees. **I DESPISE THE FACE THAT EVEN THOUGH IM THERE 6 TIMES A DAY 5 DAYS A WEEK YOU REFUSE TO HAVE BAGS OR BOXES AND I NOW HAVE 56278490282716 LOWES BUCKETS. Please fix this.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Oswego, NY offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building supplies, flooring, garden tools, grills, hardware, lighting, lumber, paint, plumbing, storage, tools, and more. They also provide installation services for appliances, flooring, cabinets, lighting, and other home improvement needs.
What are the operating hours for Lowe's Home Improvement in Oswego, NY?
Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 7:00 PM. Holiday hours vary, with closures on Thanksgiving Day and Christmas Day.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
Does Lowe's Home Improvement in Oswego offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
What payment options are accepted at Lowe's Home Improvement in Oswego?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned via the Order History section on Lowes.com. In-store returns require proof of purchase at the customer service desk.
Are there any nearby places where I can get propane exchanged near Lowe's in Oswego?
Yes, Blue Rhino Propane Exchange is located near Lowe's, where you can exchange propane tanks conveniently.
What nearby stores can I visit for clothing and shoes when shopping at Lowe's in Oswego?
Near Lowe's, you can visit Maurices for women's clothing and Shoe Dept. for shoes and fashion accessories to complement your shopping trip.
Are there any nearby healthcare facilities close to Lowe's in Oswego?
Yes, the VA Community Based Outpatient Clinic, Oswego VA Clinic, St. Joseph's Imaging Associates, Dr. Padma Ram Medical Services, and Lake Ontario Prompt Medical Care are located nearby for your healthcare needs.
How can I contact Lowe's Home Improvement customer service?
You can reach Lowe's customer service by phone at +1 315-326-5030 or toll-free at +1 800-445-6937. You can also email customercare@lowes.com for assistance.