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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Orchard Park, NY, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
3195 Southwestern Boulevard, Orchard Park, NY
14127, United States
Hours
Reviews
4.1
1,633 reviews
5 stars
893
4 stars
377
3 stars
131
2 stars
57
1 star
175
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including rude staff and unhelpful management.
Delivery Issues
Customers frequently reported problems with delivery schedules, damaged items, and lack of accountability for delivery services.
Store Cleanliness
Many customers praised the store for being clean, organized, and well-stocked.
Helpful Staff
Some staff members received positive mentions for their helpfulness and willingness to assist customers.
Product Availability
While some customers found the store well-stocked, others reported issues with inventory and product availability.
- AHAntonio hussainDec 26, 20251.0I bought a washer and dryer set from this store with only having the weekends off scheduling the delivery for then after waiting 5 days to be told I would have to wait another week to get it! I don’t recommend Lowe’s for these types of things Home depot knocked it out of the park for me! And they were cheaper for the same set!
- SSSKIDOOSDec 23, 20251.0Worst customer service ever. I simply asked a cashier if they had any gift cards. I asked her because usually stores have gift cards at the registers during the holidays. Instead of saying she had none at the register I got a snarky rude response from her and acting as if I was dumb because she apparently thought that the gift cards section ( that I didn’t walk past what so ever. ) was large enough to see from the parking lot. As I was grabbing the gift card. She was joking with the other co worker that I apparently was too dumb to realize they sold gift cards at the store. That wasn’t my question. I asked if she had a gift card At the register. I did Not ask IF they sold them.
- MAMark ArlottaDec 22, 20251.0I returned a box of tile today1/9/26 around 1pm. The tile was all broken in the box. I didn't realize it until I started to open it. The person who took care of me at the return desk acted like he didn't believe me that the tile was broken when I bought it. He gave me a look like sure it was. He refunded my money but wasn't about doing so. LOWES SUCKS for customer service.
- TTThomas ThompsonDec 9, 20255.0Easy to find products and a very good price. There was plenty of staff to assist you.
- NNNickNov 29, 20251.0Terrible experience with the store manager and warrantying a Kobalt tool with a "lifetime warranty". Brought an 8lb Kobalt sledgehammer to this location on 11/22/25 for a warranty claim. The item has a defect and Lowes.com clearly states the item has a lifetime warranty - bring it in to the store and they'll swap it out for an equal or better item. This store still sold the exact item and I kept my receipt for this reason. This location refused to honor the warranty and forced me to take a refund. When I purchased the item it was $29 and is now $35. The refund didn't cover the replacement item. Lowes.com says the item will be replaced - it says nothing about refunding the original purchase price. I pointed this out to the manager, I think his name was Hammad. He was rudely dismissive and kind of "shooed" me away and told me in no uncertain terms that he would not honor the warranty and that in fact, the verbiage on Lowes.com is "not right" and the "lifetime warranty isn't really a lifetime warranty". I reached out to Lowes after and they stated this was incorrect and the item should have been replaced. There are federal guidelines on warranties (and their verbiage) for a reason. Their customer support was no help either. Don't sell warranties you won't uphold. It's illegal. I will not shop here again nor purchase another Kobalt tool. Take your SM to school on the law and maybe a simple course on dealing with politely escalated customers. Poor job across the board. You lost a customer today!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Orchard Park, NY?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Orchard Park?
The store is open Monday through Friday from 6:00 AM to 9:00 PM, Saturdays from 6:00 AM to 10:00 PM, and Sundays from 7:00 AM to 7:00 PM. Hours may vary on holidays.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed with Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will also receive email updates if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are installation services available at Lowe's Home Improvement?
Yes, Lowe's provides various installation services including appliances, cabinets, flooring, decking, doors, windows, and more to assist with your home improvement projects.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return online before shipping it back. In-store returns require proof of purchase at the customer service desk.
What nearby places can I visit after shopping at Lowe's in Orchard Park?
You can visit nearby places such as Denny's for a meal, Starbucks for coffee, or Tops Friendly Markets for groceries, all conveniently located near Lowe's.
Is there a nearby bank or financial service close to Lowe's Orchard Park location?
Yes, Citizens Supermarket Branch and Five Star Bank are located nearby for your banking needs, along with money transfer services like Western Union and Coinstar Kiosk.
What nearby services are available if I need personal grooming or salons near Lowe's?
Angel's Nails and Angel Nails nail salons, Great Clips hair salon, and Supercuts beauty and hair salon are located near Lowe's for your beauty and grooming needs.