Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Oneonta, NY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
831 reviews
5 stars
426
4 stars
220
3 stars
68
2 stars
31
1 star
86
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including long wait times, unhelpful staff, and rude interactions.
Delivery Issues
Customers frequently reported problems with delivery, including missed deliveries, lack of communication, and damaged items upon arrival.
Product Availability
While some customers found the store well-stocked, others experienced issues with product availability and incorrect pricing.
Staff Helpfulness
There were mixed reviews about staff helpfulness; some customers praised friendly and knowledgeable employees, while others encountered unresponsive or uninformed staff.
Store Cleanliness
The store was generally noted for being clean and well-organized, contributing positively to the shopping experience.
- ETEarl ThaxtonOct 31, 20252.0Although I purchased a 3 year warranty for an item Lowe's has made it extremely difficult to reconcile my claim for replacement. I have followed their instructions even though they have changed the procedure 3 times. I have spent hours attempting to return and replace the item. I was directed to contact the manufacturer, then the Lowe's extended warranty division. The store accepts no responsibility. It seems counterproductive to purchase a warranty if it requires hours and multiple visits to reconcile. There needs to be a clear path to resolution of the issue.
- CDCarolina DainoOct 28, 20255.0My husband lives here.
- PBpat backusOct 13, 20251.0Purchased new pellet stove today. Asked for one in a box. Was told they were only shipped strapped to a pallet. No box. Got home and discovered there was a part missing. Called Oneonta Lowe’s only to be put on hold twice for 20 minutes each time only to be hung up on. Drove to Oneonta Lowe’s and was told I bought a floor model because it wasn’t in a box. Manager said I had to call the manufacturer to get a replacement part. Called manufacturer and ordered missing part. Continued to install stove and discovered room sensor was torn out of the back of unit. Guess I’ll be calling manufacturer again tomorrow for a replacement room sensor. Spent $1100.00 today. That is the last I’ll be spending at Lowe’s in Oneonta. I’ll take my business elsewhere. Something needs to be done about the manager’s customer service skills.
- WGw gSep 25, 20251.0Unbelievably incompetent store and workers. We ordered 100 sheet rocks. They originally gave us $12.82/each for the Pro discount, and charged us extra $5/each (app. $600) for a boom delivery. After waiting for three weeks, they did not deliver on the day they promised to deliver. They said the truck of the boom company they hired broke and the driver quit, and there will be no delivery option with a boom. However, they never notified us and we had a few workers waiting the entire day from 8am for the delivery. We lost more than $1,000 to pay our workers for their waiting time and their labor to bring all the sheet rocks upstairs. Peter, the Oneonta store manager, admitted that they originally had charged us the discounted $12.82 per sheetrock earlier in the day, and he went against his word in the same day afternoon, saying that he cannot refund the $600 the Pro desk originally told us and he will switch the department. Eddie, the Pro desk worker, told us the same day that the manager is the charge for this. Peter conveniently called us right after the unexpected delivery today, which Lowe's workers had no idea yesterday and they told us they can't even find the order, and he said we got the over $17/each sheetrock because we didn't order from Lowe's, but the boom company. (Their Pro desk never told us anything like that.) When we pointed that out, he got upset and selfishly hung up the call immediately. When we were considering cancelling this order, he insisted on delivering it today, saying he would work on the refund. As a result, we got the most expensive sheetrock with no boom delivery in the area. Lowe's, stop hiring incompetent workers. Or, we will not be your loyal customer any longer. Incompetent is mildly described, so we edited this review. They are extremely irresponsible with their customers' orders, and they purposely deceived us.
- BGBenjamin GerySep 10, 20251.0Lowe's Oneonta, NY is getting a 1 from me solely for one reason. We ordered a ton of the wood pellets that come in the white bag with the green writing. Not green supreme, im pretty sure these are a lowes exclusive. Had to call customer service to schedule a delivery bc their app and their website says delivery is unavailable. My wife spent Sunday on the phone for hours trying to get them ordered. Great, delivery scheduled! We were told we would receive an email the night before or the morning of the delivery with our four hour window...crickets...delivery day comes, no email...and no pellets. Customer service tells us the truck broke down AND nobody felt it was necessary to tell us they wouldn't be delivered, I took off from work so they could deliver them and not leave our driveway blocked. That same conversation, customer service told us we would get a phone call from the delivery manager or the store manager about the delivery at 6am the following morning since thats when they opened. No phone call. No email, nothing. I will be taking my business to home depot and never shopping at lowes again. The lack of communication, abysmal customer service has left a bitter taste in my mouth
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Oneonta, NY?
You can find a wide range of products including appliances, bathroom supplies, building materials, tools, paint, flooring, outdoor furniture, grills, plumbing essentials, and gardening equipment.
What are the store hours for Lowe's Home Improvement in Oneonta, NY?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check my order status at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent if there are any changes.
What brands does Lowe's in Oneonta carry?
Lowe's carries trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Bosch, and many more for various home improvement needs.
Are installation services available at Lowe's Home Improvement?
Yes, Lowe's offers installation services for appliances, flooring, cabinetry, HVAC, windows, doors, and more to assist with your home projects.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
What nearby services can I find near Lowe's in Oneonta?
Nearby services include Blue Rhino Propane Exchange for propane needs, KeyMe Locksmiths for locksmith services, and Caribean Day Spa if you want to relax after shopping.
Where can I rent a car nearby Lowe's Oneonta?
You can find Enterprise Rent-A-Car locations nearby for your car rental and truck rental needs close to Lowe's.
Are there any hotels close to Lowe's Home Improvement in Oneonta?
Yes, the Holiday Inn Oneonta-Cooperstown Area and Quality Inn Oneonta Cooperstown Area hotels are located close to Lowe's, convenient for visitors and travelers.