Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Ogdensburg, NY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
2001 Ford Street Extension, Ogdensburg, NY
13669, United States
Hours
Reviews
4.2
545 reviews
5 stars
276
4 stars
163
3 stars
58
2 stars
13
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; while some employees were praised for their helpfulness and knowledge, others were criticized for being unresponsive or rude.
Store Cleanliness
Many customers noted that the store is clean and well-managed, contributing to a pleasant shopping experience.
Product Availability
Customers appreciated the wide selection of items available, although some noted limitations in specific categories compared to competitors.
Staff Knowledge
Several reviews highlighted the staff's knowledge and willingness to assist, though some employees were mentioned as needing more training.
Delivery Issues
There were complaints regarding delivery services and product issues, particularly with appliances, leading to customer dissatisfaction.
- MMMelissaNov 13, 20255.0I just left Lowe's in Ogdensburg the woman working up front in charge of self checkout talked to me like I was an idiot when in fact I knew what I was talking about......there was an entire box of merchandise that was in the wrong spot under a sign that said 24.98 I did not know it was marked wrong although I scanned the item at self checkout and it rang as 31.98 before tax I asked the lady to please check the price because it was marked $24.98 she told me I was wrong and I grabbed the wrong item.....I asked her to please come w me so I could show her.....she said I cant leave here she then handed me to item and said take this back and go see that you grabbed the wrong item.....I was shocked she didn't offer to call for help or for someone who works there to go do a price check ......I walked back to the shelf without the item and took a picture of the shelf and the entire box that was in the wrong spot......I found Jim who worked there when I left the isle and he helped me ......he first walked back checked the item then took the sign and offered to help me and walk up front w me so I had no other problems......when I went and stood back where the item was the woman came back up to me and was saying how they won't discount it because I grabbed the wrong item.......I said ma'am I am not going to stand here and argue with you that man has the tag........anyway the manager pete and Jim got things straightened out they walked back again and checked the shelf and gave me a $7 discount because the item and the entire box of merchandise was in the wrong spot.......I hope this woman understands that because I am younger than her and look a little rough around the edges that I did not deserve to be treated as less of a person......she was very rude to me and I thank Jim for making me feel like I mattered and for giving me the help I deserved. Not treated me rudely like the woman up front
- TYTammyLynn YaringtonNov 11, 20255.0Found everything we needed for the projects we were doing , staff were very helpful
- DLDonald J LaRockOct 22, 20251.0As a gold member spending over $10,000 in just the past couple years, the Lowes app malfunctioned and sent my $30 order to an old address instead of my new address. Customer support was terrible, no offer to reimburse or store credit or at least replace my product. Unfortunate losing a customer over $30
- SSSara SatoSep 30, 20255.0This location is very clean and calm, they always have what we need, very nice and helpful workers as well!
- DKDavid KlenkAug 30, 20254.0Typical Lowe's big box store!!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Ogdensburg offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, hardware, lighting, plumbing, tools, and more. They also provide services like installations and repair.
What are the store hours for Lowe's Home Improvement in Ogdensburg?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 7:00 PM, with special holiday hours on certain dates.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account, and you will receive email updates about your order.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts payment via American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can start a return process in your order history, and in-store returns require proof of purchase at customer service.
Where is Lowe's Home Improvement located in Ogdensburg?
It is located at 2001 Ford Street Extension, Ogdensburg, NY 13669, US.
What nearby stores can I visit along with Lowe's for a one-stop shopping experience?
Nearby places include Price Chopper Supermarkets for groceries, Dollar Tree for discount home goods, and Rent-A-Center for furniture rentals, offering convenient shopping options around Lowe's.
Are there food options near Lowe's in Ogdensburg where I can grab a meal?
Yes, The Bagelry and Taco Bell are nearby food places where customers can enjoy bagels or fast food before or after shopping at Lowe's.
Which nearby services can assist me with key or propane needs when visiting Lowe's?
Minute Key offers key and locksmith services, and Blue Rhino Propane Exchange provides propane supply nearby Lowe's for added convenience.