Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Norwich, NY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
791 reviews
5 stars
431
4 stars
219
3 stars
65
2 stars
25
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customer service experiences vary; while some customers report friendly and helpful staff, others mention unhelpful or rude employees.
Store Cleanliness
The store is generally noted for being clean and organized, contributing positively to the shopping experience.
Product Availability
Many customers express frustration with product availability, citing discrepancies between online inventory and in-store stock.
Staff Knowledge
There are mixed reviews regarding staff knowledge; some employees are praised for their expertise, while others are criticized for lacking product knowledge.
Delivery Issues
Several customers reported problems with delivery scheduling and execution, leading to dissatisfaction with the service.
- CDCarolina DainoOct 28, 20255.0Can't get my husband out of this place
- JAJaan AarismaaSep 30, 20254.0Most representatives are friendly and helpful at the front checkout. Decent inventory.
- CTCraig TaladaSep 1, 20255.0Have some good deals
- BLBrian LAug 28, 20253.0This location is hit or miss. I’ve lived in the area for many years, so this is a review based on years of experiences and not a single one in particular. We have had both good and bad experiences. However I will say I feel like the staff are less helpful these days and definitely give the vibe that they are forced to interact with you. Again, it’s hit or miss and depends entirely on who they have working. The place is always in order and fairly clean, I’ll give you that. Lowes in general has some weird policies and quite honestly some ridiculous rules for their employees, so I really don’t know if you can even blame this location for the short comings.
- JWJack WhitmanJun 27, 20252.0Never have what I'm looking for, Other then cashiers everyone else has no clue about anything.. Go to front st bing..
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Norwich, NY offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, tools, flooring, plumbing, lighting, outdoor furniture, and garden equipment. They also provide various installation services such as appliances, flooring, cabinets, and smart home installations.
What are the operating hours for Lowe's Home Improvement in Norwich, NY?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with closures on certain holidays like November 27 and December 25.
What payment options are accepted at Lowe's Home Improvement in Norwich?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
Does Lowe's Home Improvement provide pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe’s account. Email updates are sent when the order status changes.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Returns from Lowes.com can be started online before shipping the item back. In-store returns require proof of purchase at the customer service desk.
What are some nearby places to Lowe's Home Improvement in Norwich that customers might find useful?
Nearby places include Blue Rhino Propane Exchange for propane needs, Visions Federal Credit Union for banking services, and Metro Mattress Norwich for furniture shopping.
Where can I grab some food near Lowe's Home Improvement in Norwich?
Near Lowe's, you can find La Maison Blanche Bakery Cafe for French cuisine and cafe treats, KFC for fast food chicken, and Taco Bell for Mexican fast food options.
Are there any automotive or locksmith services near Lowe's Home Improvement in Norwich?
Yes, Auto Spa provides car wash and auto detailing services nearby, and Minute Key offers key and locksmith services close to the store.
Does Lowe's Home Improvement offer any language support for customers?
Lowe's provides services primarily in English and Spanish, and also offers in-store translation services for other languages.