Find everything you need for home upgrades at Lowe’s in Newburgh, NY, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Many customers reported poor customer service experiences, including long wait times, unhelpful staff, and unresolved issues.
Delivery Issues
Numerous reviews highlighted significant problems with delivery, including missed deliveries, wrong items delivered, and lack of communication.
Product Quality
Customers expressed dissatisfaction with receiving damaged or used products, particularly appliances, leading to frustration and complaints.
Staff Knowledge
While some staff members were praised for their knowledge and helpfulness, others were criticized for being unresponsive or lacking product knowledge.
Store Environment
The store was generally described as clean and well-organized, with some customers appreciating the atmosphere and layout.
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Ashley Roberts
6 days ago
5.0
Love the store
Has everything you need.
AA
Al Alberto
Dec 27, 2025
5.0
Stopped in on a Sunday evening a couple weeks ago to purchase a refrigerator. Gregory was busy in appliances but he made time for us, sold us a refrigerator and we were in and out in 15 min. He set up delivery and we had our new refrigerator Tuesday. Also if needing delivery and if you ever need a door swap ask for Caeser and Stanley from delivery company. Thank you Gregory for making everything simple and providing great customer service.
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Andrew Denson
Dec 21, 2025
1.0
I ordered an EGO snowblower from Lowe’s and it was delivered from this location. It comes with two batteries and one is seemingly used and has the serial number peeled off. Now I can’t register it for the warranty, I’m extremely frustrated. This store also does not communicate well with the Lowe’s website / corporate, as it turns out the store only delivers to new Jersey on mondays and fridays, yet corporate couldn’t figure out why my order kept not being delivered, and they insisted I had to select a Saturday or Wednesday. Even one of the associates at this location told me to select a Wednesday after it was first not delivered on a Saturday… many phone calls and hours on hold later, I finally received my $2000 snow blower, only to receive a used battery. Horrible experience.
JV
Jasna vukovic
Dec 10, 2025
5.0
I came in to pick up supplies I thought I needed for a furniture painting project. I was helped by Bob, the gentleman working at the pain counter. Bob’s knowledge and experience was evident. He explained my options and prevented me from buying a product that was not suitable for my specific project. I’m looking forward to returning to Lowe’s and sharing pictures of my finished project with Bob.😊
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Peter Ramos
Dec 6, 2025
1.0
I ordered 2 doors for front door and patio door they delivered the doors whe the contractor installed one of the doors it was the wrong one I stopped the project went back to Lowe's to see why I received the wrong doors this manager wanted me to purchase 2 more doors at almost 9k instead of properly assisting me this been going on since October I ordered the doors in August I'm still fighting with them about my doors the contract Cleary says that I ordered 2 sets of the same doors French opening that's not what I received they have been giving me the run around I'm about to lawyer up and call the press
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Newburgh, NY?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's Home Improvement in Newburgh.
What are the store hours for Lowe's Home Improvement in Newburgh?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's in Newburgh offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return in your Order History. In-store returns require proof of purchase at the customer service desk.
What brands are available at Lowe's Home Improvement in Newburgh?
Lowe's carries brands such as GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Kobalt, and many more trusted brands.
What types of installation services does Lowe's provide?
Lowe's offers installation services including appliances, blinds, cabinets, carpet, countertops, decking, doors, fences, flooring, lighting, roofing, and windows among others.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment options.
Are there any nearby places where I can get key or locksmith services near Lowe's in Newburgh?
Yes, Minute Key and minuteKEY, both key and locksmith services, are located near Lowe's, which can be convenient for customers needing key duplication or locksmith assistance.
What nearby restaurants are close to Lowe's in Newburgh for a meal before or after shopping?
Nearby restaurants such as TGI Fridays, Orange Hill Restaurant, Orange Hill Global Bistro, and Burger King provide a variety of dining options near Lowe's for a convenient meal.
Are there any nearby places where I can buy arts and crafts supplies near Lowe's?
Michaels Stores and Michaels craft shops are close to Lowe's, offering a great selection of arts and crafts supplies for customers passing by or visiting Lowe's.