Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Newburgh, NY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,552 reviews
5 stars
732
4 stars
369
3 stars
165
2 stars
69
1 star
217
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including long wait times, unhelpful staff, and lack of accountability for mistakes.
Delivery Issues
Many customers reported significant problems with delivery, including missed appointments, damaged items, and poor communication regarding order status.
Product Quality
Several customers expressed dissatisfaction with receiving damaged or used products, particularly appliances, leading to frustration with returns and exchanges.
Staff Helpfulness
While some customers praised individual staff members for their helpfulness and knowledge, many noted a general lack of staff availability and assistance.
Store Organization
Some customers appreciated the store's cleanliness and organization, making it easier to find items, though this was not universally experienced.
- JWJohn A. WagnerNov 16, 20255.0I don't come here much, But when I do, I get nothing BUTT... Quility Stuff and a Happy Smiling face...
- JRJ RNov 10, 20251.0Paid for washer and dryer installation for me to get the runaround and have to install myself. Very unreliable service. Never again. Dealt with this for 2 weeks.
- MRM RNov 9, 20251.0The absolute WORST when it comes to buying appliances. Bought a washer and dryer and all we get is the run around about hooking it up. Went to store numerous times for parts. Delivery guy didnt hook up the washer. Needed a seperate service to hook up dryer... 2 weeks later still getting the run around. Everyone is clueless and now we need to schedule another day just for the washer hookup because the delivery guys were apparently to BUSY or LAZY to hook up the washing machine. Never again will i purchase any appliances from Lowes.
- ALAnnetta LanglitzOct 21, 20251.0I bought a dishwasher from Lowes to be installed. They came out the following week, only to discover that I needed a upgrade to my new dishwasher, as my old one is 25 years old. I was charged $500+ more and he would come back the following week. So I was scheduled today 10/21/25, and no one showed. I called the installation company and they said that the guy who was assigned to my job no longer works for them. I would have to be reschedule- 9 days later. I am not a happy person right now. She said that she would call me back to see if she can schedule me sooner. There will be a very long time before I buy anything from Lowes again.
- DHDavid HoyosOct 1, 20251.0Probably the worst show of customer service I have ever had. We purchased a door in July and the installer measured the wrong door the lied to Lowe’s and told them we told them the asked for the wrong door to be measured. Lowe’s wanted to charge us a restocking Fee for the wrong door the measured. The installer then Lost the door and Lowe’s couldn’t find the returned door then took weeks now almost three months later we are paying for a door we don’t currently own. Team that came to install the door was sloppy and not friendly. Sales associate for millwork was clueless. The level of incompetence is high probably tier 1 and of the highest caliber of incompetence. Honestly I would have rather had Bozo the clown assist me, at least I would have laughed. The back and forth was awful and only the manager Betsy and Nathan tried but too little too late. I will shop at Home Depot.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Newburgh, NY?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's Home Improvement in Newburgh.
What are the store hours for Lowe's Home Improvement in Newburgh?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's in Newburgh offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return in your Order History. In-store returns require proof of purchase at the customer service desk.
What brands are available at Lowe's Home Improvement in Newburgh?
Lowe's carries brands such as GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Kobalt, and many more trusted brands.
What types of installation services does Lowe's provide?
Lowe's offers installation services including appliances, blinds, cabinets, carpet, countertops, decking, doors, fences, flooring, lighting, roofing, and windows among others.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment options.
Are there any nearby places where I can get key or locksmith services near Lowe's in Newburgh?
Yes, Minute Key and minuteKEY, both key and locksmith services, are located near Lowe's, which can be convenient for customers needing key duplication or locksmith assistance.
What nearby restaurants are close to Lowe's in Newburgh for a meal before or after shopping?
Nearby restaurants such as TGI Fridays, Orange Hill Restaurant, Orange Hill Global Bistro, and Burger King provide a variety of dining options near Lowe's for a convenient meal.
Are there any nearby places where I can buy arts and crafts supplies near Lowe's?
Michaels Stores and Michaels craft shops are close to Lowe's, offering a great selection of arts and crafts supplies for customers passing by or visiting Lowe's.