Extra Space Storage

Reviews

• MT

  Ms Tonya

  Mar 22, 2026
  1.0
  Updating my previous review because I wanted to be specific about what happened. On Saturday 03.21.26 , I came to access my storage unit before closing time (it wasn’t even 6pm yet, I still had about 15 minutes left) and was told my access code “wouldn’t work.” I explained I only needed to quickly grab one item. At the exact same time, the employee (male working at the time who was closingon Saturday 03.21.26) was already letting another person use the elevator right in front of me. I asked him, “If you’re already taking someone else up, why can’t I ride up to get to my floor?”—and instead of giving a clear or reasonable explanation, he was dismissive and condescending. So I’m being told I can’t go up—even though I’m within access hours and only needed a minute—while he is actively allowing someone else to use the elevator. That inconsistency made absolutely no sense. As a paying customer, I expect policies to be applied consistently and to be treated with basic respect. Being turned away before closing while watching someone else be let up is not acceptable. Very disappointing experience.
• LP

  Liz Perez

  Mar 21, 2026
  5.0
  Out of any location I highly recommend this one because Eric and Deandra are phenomenal workers that will go extra miles to support, help, address concerns, and find solutions to any hiccups. I encourage the company to please give these guys a bonus or raise due to their efficiency as workers. I am a first time storage user and I'm very satisfied with how easy these employees made my stressful moving feel easy unlike the location at 485 W 129th St, New York, NY 10027 (that’s by the way closer to my current address) were i was treated as a liar and rudely by an employee that left me and my friends at the entrance for 20mins waiting, after telling us over the phone that he come right down to help us. With this i am not asking to fire this person but to retrain this employee so that you don’t lose customers that are willing to pay high prices for a place to store their belongings.
• JR

  Jose Reyes

  Mar 10, 2026
  1.0
  HE VENIDO HA PAGAR MI STORAGE Y HE RECIBIDO MUY MALA ATENCION. DICIENDO QUE YA NO PUEDEN ATENDERME. ES INCREIBLE
• RW

  Raymond Watters

  Mar 2, 2026
  5.0
  Robbie was very helpful with my service today. thank you.
• LS

  Lisa Stokes

  Feb 14, 2026
  5.0
  I am using their storage now and let me tell you, they r outstanding. Their services are top notch. They work with you and the set up to make monthly payments are superb. I give them 5 stars. They are worth it. Also the storage are roomy and the attendants are so helpful. Oh and Alex what can I say, he is a diamond in the ruff. A rare jewel, they don’t make them like Alex anymore. He is a keeper.

Frequently Asked Questions About Extra Space Storage