Business Details
About
Home Furniture
Create a home you love at the Room & Board store in Chelsea, New York City. Our modern living, dining, bedroom, storage and outdoor furniture and unique home decor is timeless and durable. We offer free design help, full-service delivery and free returns. More than 90% of our items are made in the U.S. from top-quality domestic and imported materials. And we’re proud to be a Certified B Corporation™.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.4
267 reviews
5 stars
186
4 stars
52
3 stars
6
2 stars4
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the exceptional customer service, highlighting helpful and knowledgeable staff.
Product Quality
Many reviews noted the high quality of furniture, although some customers reported issues with specific items.
Store Experience
The store's layout and selection were frequently described as impressive, with a spacious showroom and a wide variety of products.
Delivery Issues
Several customers expressed dissatisfaction with the delivery process, citing inflexible scheduling and issues with damaged items.
Pricing Concerns
While many acknowledged the quality of the furniture, several reviews mentioned that prices are on the higher side.
- RRRichard RNov 15, 20255.0Room & Board in Chelsea is a beautiful store with a fantastic selection of modern furniture. The space is well-curated, and it's easy to get inspired by all the stylish options. A special shoutout to Sydney Lewis in Design Services — she was amazing! A great listener, super patient, and really helped tie everything together when my partner and I didn’t always agree. Her recommendations were spot-on. Highly recommend both the store and Sydney if you’re looking for design help!
- TWTony WangNov 15, 20251.0I bought the Streeter lamp from them and had it delivered for $160. They then dropped the base of the lamp while delivering it on my oak floors and completely damaged them. They are super slow to respond to the damage and issue. Would not order again if I could do it over - their delivery service damages your home!!
- JJjoeNov 11, 20251.0Horrible, horrible, horrible customer service and support. Canceled my order for no reason claimed fraud but still charged my card . Won’t refund my money but state I should back-charge it with my credit card company. Requested 12 times I want the couches still not my money back they will not sell me the couches even after requesting I provide any type of documentation needed.
- TLTrent LethcoOct 23, 20255.0I say w 💯 confidence you will never be treated better anywhere in any form of customer engagement than here. I’ll spare you dear reader the details, but this store has gone so far above and beyond the call of duty I have no words. None. Best customer care ever. I wish I could do more than write a Google review to say “Thank you.” You couldn’t pay for better service - it’s in the staff DNA. They do it right!
- CDCam DenUylJul 16, 20255.0Great service in-store with Russell and smooth/easy delivery of a new couch
Frequently Asked Questions About Room & Board
What types of furniture and home decor does Room & Board Chelsea offer?
Room & Board Chelsea offers modern living, dining, bedroom, storage, and outdoor furniture, along with unique home decor that is timeless and durable.
Does Room & Board Chelsea provide design assistance?
Yes, they offer free design services to help you create a home you love.
What are the store hours for Room & Board Chelsea?
The store is open Monday through Saturday from 11:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM, with COVID-19 safety procedures in place.
Is delivery available for purchases made at Room & Board Chelsea?
Yes, the store provides full-service delivery for your convenience.
What payment options are accepted at Room & Board Chelsea?
They accept American Express, Discover, Mastercard, and Visa credit cards, as well as checks and debit cards.
Where is Room & Board Chelsea located?
It is located at 236 W 18th St, New York, NY 10011, USA.
Can you find other furniture-related stores near Room & Board Chelsea?
Yes, nearby furniture-related stores include Churchill Furniture Rental and Hästens mattress store, which can provide additional furniture rental and mattress options.
What notable companies and attractions are near Room & Board Chelsea?
Nearby you can find Netflix studio, Twitter corporate office, and cultural spots like the El Cocotero Foundation, offering opportunities for entertainment, business, and community engagement before or after your visit.
Are there dining options near Room & Board Chelsea?
Yes, nearby dining includes Sanyuu West for Asian cuisine, Pizza Rollio for pizza, and City Cakes for desserts and pastries, perfect for grabbing a meal or snack during your visit.
Does Room & Board Chelsea offer sustainable or locally made furniture?
More than 90% of their items are made in the U.S. from top-quality domestic and imported materials, emphasizing sustainability and quality craftsmanship.