Roche Bobois

Reviews

• JF

  Jennifer F

  Jan 4, 2026
  1.0
  This brand prides itself in fabricated high quality. It’s no better than any other brand. It’s quite low quality gimmick. Don’t waste your money here. They promote this “free interior design” to get you to spend a certain amount. It’s really not worth it. Our Itineraire couch started to pill in 3 months with no high traffic in all in our home. I initially was worried about pilling because the weaving is not tight. Of course the sales associate told me not to worry bc it is made a certain way to avoid that and has “1000 rub count” before that happens. Can’t believe I believed that. So when the Customer Service manager, Sammy return my call about this, he sent out some technicians who basically told me this happens all the time and all I can do is buy a pilling machine for it and to be careful because the pilling machine can also rip it. After the technicians came to my house I reached out to Sammy again because I’m really unhappy about the quality of their furniture. He has yet to return my call. It’s been two months. I called at least six times and left a message. I have never had to maintain a sofa like this in my life. This is the most expensive sofa I have ever owned so to have to do this is so ridiculous when they told me it would be so low maintenance. I also didn’t mention the fact that we had to wait four months plus for every item that we bought. It really is not worth it. You can find great furniture locally. The sales associate also tried to tell me that furniture from RH and Arhaus is terrible because it’s made in China(which is not true, Arhaus in made in the US). Well, let me tell you some of the furniture that I have from those other brands have been great and I’ve had them for 5+ years with no issues like this. Take my advice and avoid this brand Roche Bobois at all costs because it’s going to be costly, a long wait, not worth it, with terrible customer service.
• MC

  monica colman

  Dec 30, 2025
  1.0
  I own a $10,000 sofa from this company and they have the audacity to tell me they provide no post-sale services like cleaning or refinishing. Terrible company with terrible service.
• BC

  Benita Cecil

  Mar 29, 2025
  5.0
  Roche Bobois makes some of the most high quality furniture on the market. I’ve ordered several pieces over the years (including two new office chairs in November) and every single item has been beautifully designed, well-made, and and stylish. The only small hiccup I’ve run into recently is with delivery times, which were be a bit unpredictable. That said, the wait was totally worth it. If you're looking for furniture that’s as much about design as it is about craftsmanship, Roche Bobois is the way to go.
• IK

  INNA KRYZHAPOLSKY

  Feb 9, 2021
  5.0
  Great customer experience, Irena Alex takes pride in what she does. If you want to be treated like a VIP customer you should work with her. I enjoy beautiful furniture that I bought from them . Highly recommended!
• MF

  Michael Fine

  Nov 12, 2018
  5.0
  Fantastic company with excellent customer service. This is where I buy all my fuiture.

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