Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a New York, NY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
4,331 reviews
5 stars
2,174
4 stars
996
3 stars
437
2 stars
159
1 star
565
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while others praised individual employees for their assistance.
Cleanliness and Organization
Several reviews highlighted the store's cleanliness and organization, noting that it is well-stocked and easy to navigate.
Delivery Issues
Numerous customers expressed frustration with delivery problems, including delays, lack of communication, and receiving damaged or incorrect items.
Product Availability
While many customers found the store had a good selection of products, some reported difficulty in locating items or that certain products were out of stock.
Positive Experiences
Despite the negative feedback, there were several positive experiences shared, particularly regarding helpful staff members and overall satisfaction with specific transactions.
- EPEbony P4 days ago2.0Well, being followed to my apartment isn't one of my favorite things to come back. Even if I was not a corporate affiliate. This looks bad. Be safe.
- ZRZRaja2 Rameez4 days ago5.0Shannel and Tyniya (my apologies if I spelled them wrong!) these ladies took care of everything I needed! From my return to my new purchase, flawless experience. These two employees are the reason I come back to Lowe’s every time! Thank you so much. ADD ON; to comment on your reply; You definitely will. I’ve been going to the Home Depot on both, Hamilton and Coney Island for 32 years. Since I’ve been able to walk. I haven’t been there in A few months now, because of your support staff in the store, Dayshift and night. The people make the store Experience what it is. You got my vote. I’m an ex- retail level Dm, Tsm and corp. employee with 12+ yrs.
- JSJennifer SpainNov 11, 20252.0Believe me, I WANT to use this store instead of the competition, to which I have ideological objections. But it's hard. They need a good inventory management system so the website actually represents what they have in stock, and an effective delivery system so that orders don't get lost and canceled. It's difficult to rely on this business right now but I am hopeful that they will get it together.
- SSStasiNYCNov 10, 20251.0After driving in an hour of traffic to get to the store and spending about an hour inside the store, trying to buy some material that I needed when I tried to check out. I was told it was card only at the moment and I only had cash on me what a waste of time I couldn't believe it. I'm never coming to this location again.
- JMJailene MielesOct 30, 20251.0Customer service is the worst! Now Lowe’s don’t come with your “I apologize please give us a call to follow up on your experience” fire all your employees they’re ruining your rep. They all act like holiday temporary hires all year long. They don’t know anything and aren’t even kind. They have me on hold for 20minutes and didn’t even ask for my order # so they’re clearly not investigating what I need. This was in English and now in Spanish no one picks up. Disgusting.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in New York, NY?
Lowe's offers a wide range of products including appliances, bathroom supplies, building supplies, electrical items, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing, storage solutions, tools, and more.
What are the store hours for Lowe's Home Improvement in New York, NY?
The store is open from 6:00 AM to 10:00 PM Monday through Saturday, and 7:00 AM to 8:00 PM on Sundays. Holiday hours vary with some closures and reduced hours.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
Which payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payment methods.
Where is Lowe's Home Improvement located in New York, NY?
Lowe's is located at 118 2nd Avenue, New York, NY 11215, United States.
What special services does Lowe's Home Improvement provide?
Lowe's offers free delivery, free haul away, Lowe's gift cards, free shipping, easy returns, and easy exchanges.
What installation services are available at Lowe's Home Improvement?
Lowe's provides installation services including appliances, backsplashes, blinds, cabinets, carpets, countertops, decks, dishwashers, doors, garage doors, generators, gutters, hardwood floors, HVAC, laminate flooring, lighting, playsets, water heaters, sheds, shower doors, siding, sinks & faucets, smart home products, tile flooring, toilets, vanities, vinyl flooring, washers & dryers, water filters, windows, roofing, fences, and flooring.
How can nearby landmarks help me find Lowe's Home Improvement?
Nearby places like Minute Key and InstaFob locksmiths, Blue Rhino Propane Exchange, and the Citi Bike Station provide useful reference points. For instance, you can rent a bike at the Citi Bike Station to conveniently reach Lowe's or visit nearby locksmiths for key services.
Are there interesting places to visit around Lowe's Home Improvement in Brooklyn?
Yes, nearby attractions include PlayWell Brooklyn amusement park, Empire Dance Studio, and Bloom Defensive Arts gym. These spots offer entertainment and fitness activities you might enjoy before or after your visit to Lowe's.
What other stores are near Lowe's Home Improvement for flooring and home supplies?
Nearby you can find New York Hardwood Floors & Supplies and Lumber Liquidators which provide flooring and related home improvement materials, making it convenient to compare products or supplement your Lowe's purchases.