Extra Space Storage

4.9
3894 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 485 W 129th St in New York, NY today! Our large selection of storage units, drive up access, drive up units, climate controlled units, manager living on site, exceptional security, ADA compliant, covered loading bay, covered parking, deliveries accepted, multiple entrance/exit gates, parking spaces, elevator access, heated loading bay, loading dock, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
485 W 129th St, New York, NY
10027, United States

Hours

Reviews

4.9
3,894 reviews
5 stars
3,755
4 stars
96
3 stars
11
2 stars
7
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, particularly Justin, Theresa, Jeanette, and Robbie, received high praise for their helpfulness, professionalism, and friendliness, making the storage process easy and stress-free.

Facility Cleanliness

Customers noted that the storage facility was very clean and well-maintained, contributing to a positive overall experience.

Knowledgeable Staff

Many reviews highlighted the staff's knowledge and ability to provide clear explanations about storage options and processes, enhancing customer confidence.

Positive Experiences

Overall, customers expressed satisfaction with their experiences, often recommending the facility to others and appreciating the welcoming atmosphere.
  • MS
    Molly Spiroff
    3 days ago
    5.0
    Justin was super helpful! Made the process so easy and was very informative. Highly recommend! I was able to meet Robbie as well and he was lovely.
  • AA
    Anil Anirudh
    Nov 14, 2025
    1.0
    Prepay as far in advance as possible as they WILL raise your rate, for me it went from $17 for a 5x5 locker to $85 for the same unit in less than a year! They count on you not being willing to move out. Call their bluff and go to locations elsewhere.
  • GA
    Gwenevere Attmore
    Nov 6, 2025
    5.0
    Robert was so friendly and helpful. He really knows his stuff and got me into the perfect unit today and even saved me money with the first month free of rent for my unit. So happy with the service.
  • SD
    Sharod Denson
    Nov 3, 2025
    5.0
    To my knowledge my customer service went astonishingly well. Theresa Rodriguez was anything but short of an excellent worker . She was very informative & knowledgeable of my storage. In addition she went the extra lengths assist me with facilities equipment. To make my storing process a simple and efficient task .
  • EF
    Eudilysa F
    Nov 2, 2025
    5.0
    I had such a great experience thanks to Justin! He was super helpful, patient, and went above and beyond to make sure everything went smoothly. He explained all the details clearly, made the process easy, and was genuinely kind the whole time. It’s rare to find customer service like that these days — thank you, Justin, for making my experience at Extra Storage so simple and stress-free! Highly recommend asking for him if you stop by.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.