Business Details
About
Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 2 Birch St in New Rochelle, NY today! Our large selection of storage units, drive up access, climate controlled units, exceptional security, ADA compliant, covered loading bay, deliveries accepted, multiple entrance/exit gates, parking spaces, elevator access, security access to your floor only, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.7
382 reviews
5 stars
342
4 stars
7
3 stars4
2 stars4
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff members like Emily and Nancy, highlighting their professionalism and efficiency.
Pricing Issues
Several reviews mentioned unexpected price increases and dissatisfaction with the pricing structure, indicating a lack of transparency in billing.
Cleanliness
The facility received positive remarks for being clean and well-maintained, contributing to a pleasant customer experience.
Staff Attitude
While some staff were commended for their service, there were notable complaints about rudeness and unprofessional behavior from certain employees.
- JRJuana RamírezJan 2, 20261.0This storage facility clearly does not care about customers. There are mice in the units, prices constantly increase, and the staff is unfriendly. Nancy’s attitude is disgusting and completely unprofessional.
- KAKimberly AyalaJan 2, 20261.0I have been noticing issues at this storage facility for months, and nothing has been done. There is a mouse infestation, which makes it unsafe to store anything here. I expected better maintenance and care from Extra Space Storage, but the management has not addressed the problem despite complaints. I would not recommend this location until they fix these serious health and safety concerns
- LMLisbeth MontoyaJan 2, 20261.0This place is a nightmare. They raise prices whenever they want and blame it on “everything going up.” The storage units have a serious mouse problem, and nothing is done about it. Nancy’s attitude is rude, dismissive, and very unprofessional
- KMKaren MontoyaJan 2, 20261.0Horrible experience overall. Management ignores ongoing mouse infestations, even after multiple complaints. Prices keep going up for no reason, and staff is rude. Nancy in particular has a nasty, unprofessional attitude
- KAKeyla AlayoJan 2, 20261.0Stay far away from this storage facility. Prices increase without notice and without real explanations. On top of that, the units are infested with mice, which management ignores. Dealing with staff, especially Nancy, is unpleasant—her attitude is disgusting and completely unprofessional.
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves residents in New Rochelle, including the areas of Woodside, Sutton Manor, West End, Village of Pelham, Pelham Manor, and more.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located near the intersection of Kings Hwy and Birch St.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
Do you offer business storage?
Absolutely! Extra Space Storage is committed to offering business-friendly storage solutions. You can store parts, materials, equipment, vehicles, inventory, and more. Certain locations offer additional business features like delivery acceptance and even some office space available for rent!
Are moving carts or dollies provided?
Nearly all Extra Space Storage facilities that offer indoor storage units with access through a hallway have push carts. If you need a push cart to transport your belongings, please let the facility manager know, and they will be happy to assist you.
What are the access hours for Extra Space Storage?
Extra Space Storage is accessible daily from 6:00 AM to 10:00 PM.
Where is Extra Space Storage located?
Extra Space Storage is located at 2 Birch St, New Rochelle, NY 10801, US.
What type of storage units does Extra Space Storage offer?
They offer a large selection of storage units including climate-controlled units and drive-up access units.
Does Extra Space Storage provide moving and packing supplies?
Yes, they offer moving and packing supplies including boxes available online and at their local facility.
Are there any special offers available when renting a storage unit?
You can rent online today to get up to 40% off storage at Extra Space Storage.
What payment options are accepted at Extra Space Storage?
They accept American Express, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
Do they offer climate-controlled storage units?
Yes, climate-controlled storage units are available for storing temperature-sensitive items.
Is there a resident manager on site at Extra Space Storage?
Yes, there is an on-site resident manager available to assist customers.
What nearby transport options can help me get to Extra Space Storage?
Amtrak New-York To Boston train station is nearby, making it convenient for customers traveling by train.
Are there any nearby places to grab food or coffee before or after visiting Extra Space Storage?
Yes, Dunkin' coffee shop and several pizza restaurants such as MATTHEW DIGESU, Pizzeria La Rosa, and Joserg Pizza are close by.
What automotive services are available near Extra Space Storage?
Nearby automotive services include Carcamo's Auto Detail, Repair and Towing Service, Generations Auto Body Inc., and AutoZone for repairs and parts.