Business Details
About
Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 2 Birch St in New Rochelle, NY today! Our large selection of storage units, drive up access, climate controlled units, manager living on site, exceptional security, ADA compliant, covered loading bay, deliveries accepted, multiple entrance/exit gates, parking spaces, elevator access, security access to your floor only, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.7
362 reviews
5 stars
328
4 stars
7
3 stars4
2 stars4
1 star
19
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Most customers praised the staff, particularly Nancy and Emily, for their professionalism, helpfulness, and friendly demeanor.
Facility Cleanliness
The facility is consistently described as clean, well-maintained, and tidy, contributing to a positive customer experience.
Customer Service Issues
Some customers reported negative experiences with Nancy, citing rudeness and unhelpfulness, which contrasts with the generally positive feedback about other staff.
Pricing Concerns
Several reviews mentioned dissatisfaction with price increases and unclear communication regarding fees, leading to frustration among customers.
Accessibility and Amenities
Customers appreciated the easy access to units and the availability of helpful amenities, though there were complaints about the availability of carts and their usage policies.
- NMNicholas Martinez4 days ago5.0Great customer service fast and efficient. Very pleased with the storage location
- WPW P5 days ago5.0Emily was amazing—friendly, helpful, and made everything easy. Highly recommend Extra Space Storage because of her!
- KSKatherine SoperNov 15, 20255.0Amazing and efficient service from Nancy and Emily!! They were both absolute ROCKSTARS! We are new customers and will certainly be returning. Could not recommend more!
- CLCatherine LevineNov 6, 20251.0Horrible facility! The staff are unprofessional, rude, and almost never around when you need assistance. I waited over 30 minutes just for someone to give me access to a cart (carts are locked up). On top of that, the prices keep increasing with little to no notice — my unit went from $97 to $303 in less than a year! Completely unreasonable fees and constant rate hikes. I do NOT recommend this place at all!
- ASAllan SanchezOct 30, 20255.0The staff at this storage facility are very professional and courteous. Nancy provided excellent customer service — she was knowledgeable, patient, and very kind throughout the process. I truly appreciate her help and highly recommend this location.
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves residents in New Rochelle, including the areas of Woodside, Sutton Manor, West End, Village of Pelham, Pelham Manor, and more.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located near the intersection of Kings Hwy and Birch St.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
Do you offer business storage?
Absolutely! Extra Space Storage is committed to offering business-friendly storage solutions. You can store parts, materials, equipment, vehicles, inventory, and more. Certain locations offer additional business features like delivery acceptance and even some office space available for rent!
Are moving carts or dollies provided?
Nearly all Extra Space Storage facilities that offer indoor storage units with access through a hallway have push carts. If you need a push cart to transport your belongings, please let the facility manager know, and they will be happy to assist you.
What are the access hours for Extra Space Storage?
Extra Space Storage is accessible daily from 6:00 AM to 10:00 PM.
Where is Extra Space Storage located?
Extra Space Storage is located at 2 Birch St, New Rochelle, NY 10801, US.
What type of storage units does Extra Space Storage offer?
They offer a large selection of storage units including climate-controlled units and drive-up access units.
Does Extra Space Storage provide moving and packing supplies?
Yes, they offer moving and packing supplies including boxes available online and at their local facility.
Are there any special offers available when renting a storage unit?
You can rent online today to get up to 40% off storage at Extra Space Storage.
What payment options are accepted at Extra Space Storage?
They accept American Express, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
Do they offer climate-controlled storage units?
Yes, climate-controlled storage units are available for storing temperature-sensitive items.
Is there a resident manager on site at Extra Space Storage?
Yes, there is an on-site resident manager available to assist customers.
What nearby transport options can help me get to Extra Space Storage?
Amtrak New-York To Boston train station is nearby, making it convenient for customers traveling by train.
Are there any nearby places to grab food or coffee before or after visiting Extra Space Storage?
Yes, Dunkin' coffee shop and several pizza restaurants such as MATTHEW DIGESU, Pizzeria La Rosa, and Joserg Pizza are close by.
What automotive services are available near Extra Space Storage?
Nearby automotive services include Carcamo's Auto Detail, Repair and Towing Service, Generations Auto Body Inc., and AutoZone for repairs and parts.