Extra Space Storage

4.8
979 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRV Storage FacilityBoat Storage FacilityRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 24 S Putt Corners Rd in New Paltz, NY today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, manager living on site, exceptional security, ADA compliant, deliveries accepted, non climate controlled units available, parking spaces, personal access hour, RV parking, golf carts available, wide drive isles, vehicles are allowed in drive-up units, solar site, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
24 S Putt Corners Rd, New Paltz, NY
12561, United States

Hours

Reviews

4.8
979 reviews
5 stars
913
4 stars
20
3 stars
16
2 stars
5
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff, particularly Ed, received high praise for being friendly, helpful, and knowledgeable, making the rental process smooth and stress-free.

Cleanliness

The facility is consistently described as clean and well-maintained, contributing to a positive customer experience.

Pricing Issues

Many customers expressed dissatisfaction with unexpected and significant price increases shortly after renting units, leading to frustration and complaints.

Ease of Access

Customers appreciated the easy check-in process and the convenience of accessing their units, including features like app-based gate access.

Overall Experience

While many customers had positive experiences, there were notable concerns regarding pricing practices that overshadowed some positive feedback.
  • KF
    Kason Fearon
    5 days ago
    1.0
    I was mislead into purchasing a storage unit and told you would be able to move to another facility with a $10 fee, this was completely false and when I decided not to pursue, they would not offer a refund. Customer Service and Management do not communicate the same info, then blame each other when things go wrong, this is not an establishment that deserves my money
  • SN
    Sandro Niessen
    Oct 31, 2025
    5.0
    Friendly and helpful staff and clean units (no smell)
  • MM
    MEC
    Oct 22, 2025
    5.0
    The couple who run this facility treated me like their neighbor. I'd describe them as friendly, courteous, and knowledgeable. I started the process online, but chose to visit in person to finalize the lease. The staff found my reservation and all of the information that I filled out on their website showed up on their system. The rental process was quick and then I was brought to my unit so I could inspect it and put on my lock. The price was great too. I couldn't have been any happier.
  • KP
    Kimberly Ponce
    Oct 16, 2025
    5.0
    I had such a great experience at this storage location thanks to Shirley! She went above and beyond to help me find the right unit and made the whole process super easy and stress-free. It’s rare to come across someone so friendly, knowledgeable, and genuinely caring about the customer experience. Because of Shirley, I’ll definitely be back and will be recommending this place to everyone I know. She truly made all the difference!
  • GL
    Giovanna Lauria
    Oct 14, 2025
    5.0
    Great customer service from Ed. Very easy & quick to rent a unit online. Good rates, clean units & property.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.