Lowe's Home Improvement

Reviews

• SF

  Shakira Fortuna

  Apr 20, 2026
  5.0
  GREAT EXPERIENCE! I shopped for a new stove today. Austin and Derek at appliances WERE AMAZING! They were extremely kind and assisted with my purchase. I would totally recommend them to anyone. Thank you for a seamless experience!
• CC

  Chris

  Apr 4, 2026
  1.0
  So I work a lot of hrs for ups I picked up this sander and open it and it's a heat gun so because the hrs I work it's tough to get to the store I call the 800 number and am told with my receipt just go to the store and it won't be a problem. So now I'm here and this overly obnoxious rude older woman is arguing with me and harassing me over it. I work 70 hrs a week and don't have a hard time paying for what I want so being accused of what she said I only wanted to get what I paid for instead now when I am off the phone with the corporate office and get my money back I will be just ordering online from any other store due just to the miserable rude inconsiderate obnoxious customer service women who should not even be allowed to talk to customers first issue I ever had and as u can see I buy a lot of tools and to be talked to that way because of someone's shortcut not checking a box and then blaming me for it was unacceptable 35 minutes on the phone before I went in because on trips in the store I've heard that women harassing other customers. So I called as per Lowe's and another 40 minutes of another day with nothing resolved explained it to first person then nothing had no idea what I was talking about transfer to supervisor and again no help said all I can do is transfer it to the store which again I called the day after and was told just bring it to the store and refused to accept it and between the rude old women and so called manager nothing was resolved. Don't no y i expected after reading u wanted to fix the problem 1st return to Lowe's and nothing but called a thief by a senior what a waste of time definitely Home Depot any issues always treated with respect unlike this classless store and staff at Lowe's new hartford
• SS

  Starsygn

  Mar 20, 2026
  5.0
  Knowledgeable staff, many outdoor and indoor needs are available plants patio grilling cleaning and building wears to choose from.
• MD

  Michael DePalma

  Mar 18, 2026
  5.0
  Great experience. The store had everything I needed. Love it.
• AJ

  Andrew Jones

  Mar 1, 2026
  1.0
  I do not recommend buying any major appliances from Lowes New Hartford. When my old refrigerator stopped working I bought one from Lowes because they advertised that they could deliver in a couple days. After the sale was made the delivery got rescheduled for a couple days out, then a couple more, then a couple more. Two weeks later without a working refrigerator the truck finally gets to my house and the team says they can't get their lift gate to work and they'll reschedule me for another week out. I called Lowes and they were very clear that any issues after the sale is done aren't their problem, that this was the "delivery team's fault" and the delivery team doesn't actually work for Lowes. You can get the same deals on the same appliances from a bunch of other places in the area. I recommend you go with one that will actually get it to you. Bonus points if you can find a place that isn't a big box store because they might actually care about your purchase. I expect Lowes might respond here giving an 800 number I can "reach out to" to "provide feedback." Pretty sure anyone still reading this review has had that experience. You get to listen to an automated message tell you what numbers to hit, then wait on hold for an hour, and finally you describe the issue to someone at a call center who wasn't the one who caused the problem and who can't do anything to fix it.

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