Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in New Hartford, NY, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
4699 Middle Settlement Road, New Hartford, NY
13413, United States
Hours
Reviews
4.1
1,084 reviews
5 stars
581
4 stars
262
3 stars
100
2 stars
32
1 star
109
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for helpfulness, while others are criticized for rudeness and lack of support.
Delivery Issues
Numerous complaints about delivery service, including delays, incorrect installations, and poor communication.
Product Availability
Customers appreciate the variety of products available, but there are frequent issues with stock discrepancies and pricing errors.
Store Condition
Concerns raised about store cleanliness and organization, with reports of damaged products and unhelpful staff.
- DHDebbie Hallman3 days ago5.0Help
- PWPamela WellsJan 5, 20261.0I purchased a 25.00 HOLIDAY item on 1-5-26 and wasn't aware of the return policy till I tried to return the item less than 30 minutes later. I paid cash and had my receipt. ---(There is no return policy signage posted anywhere except for at the return counter area.)--- The reason i requested a return is because an additional accessory needed to be purchased for my item to be usable. The additional item is out of stock with Lowes, so my item is useless. The store still wouldn't accept my return when I explained the situation. Very disappointed. You might want to visit the stores return counter or website before making a purchase. Now I have to think twice before making a purchase here. 🙄
- MGMoonWolf GirlDec 7, 20255.0Excellent experience. Ordered a dryer online for black Friday sale got a good deal. The third party delivery service(believe it was CE) was amazing made it easy and super fast. They were very polite and helped me with any questions I had. So happy I got my dryer fast, installed and the old one taken away within maybe 10 minutes.
- YBYL BestDec 5, 20254.0I like buy tools here
- ASalan schmelzleNov 1, 20255.0Yes I love this location. Very helpful employees. 10x better than the Utica store hands down
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in New Hartford, NY?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in New Hartford?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 7:00 PM. Note that holiday hours may vary.
Does Lowe's Home Improvement in New Hartford offer installation services?
Yes, Lowe's provides various installation services including appliances, blinds, cabinets, countertops, decking, doors, garage doors, lighting, flooring, roofing, windows, and more.
Can I pick up my online order at the New Hartford Lowe's store?
Yes, in-store pickup is available. You will receive an email with pickup instructions and need to present your order confirmation and valid photo ID at the designated pickup area.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Visa, MasterCard, Discover, Diners Club, cash, and check payments.
How can I apply for a tax-exempt account at Lowe's in New Hartford?
You can apply for a tax-exempt account by visiting the customer service desk at the store.
Are there any nearby places to visit after shopping at Lowe's Home Improvement?
After shopping at Lowe's, you can visit nearby places such as Kohl's for clothing, Sephora for beauty supplies, or enjoy dining at the New Hartford American Legion restaurant.
What nearby services can help with home-related needs around Lowe's Home Improvement?
Nearby services include Minute Key for locksmith needs, Blue Rhino Propane Exchange for propane supplies, and Sullivan Brill Personal Injury Attorneys for legal services.
How can nearby transit or local spots assist customers visiting Lowe's in New Hartford?
Customers can use local landmarks and stores like LL Flooring and Town of New Hartford government offices as reference points when navigating to Lowe's Home Improvement.
What online resources and apps are available to enhance my Lowe's shopping experience?
You can use the Lowe's mobile apps available on iOS and Android for shopping and coupons, visit their website for deals, and follow their social media channels on Facebook, Instagram, TikTok, and YouTube for updates and inspiration.