Brand Certified
Lowe's Home Improvement
4.1(1215 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
4699 Middle Settlement Road, New Hartford, NY
13413, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(315) 351-4241
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/NY-New--Hartford/2726
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in New Hartford, NY, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Lowe's Home Improvement
4699 Middle Settlement Road, New Hartford, NY
13413, United States
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
1,215 reviews
5 stars
663
4 stars
285
3 stars
105
2 stars
41
1 star
121
- NRNic ray2 days ago5.0Great staff and service. Very helpful!
- AJAndrew Jones6 days ago1.0I do not recommend buying any major appliances from Lowes New Hartford. When my old refrigerator stopped working I bought one from Lowes because they advertised that they could deliver in a couple days. After the sale was made the delivery got rescheduled for a couple days out, then a couple more, then a couple more. Two weeks later without a working refrigerator the truck finally gets to my house and the team says they can't get their lift gate to work and they'll reschedule me for another week out. I called Lowes and they were very clear that any issues after the sale is done aren't their problem, that this was the "delivery team's fault" and the delivery team doesn't actually work for Lowes. You can get the same deals on the same appliances from a bunch of other places in the area. I recommend you go with one that will actually get it to you. Bonus points if you can find a place that isn't a big box store because they might actually care about your purchase. I expect Lowes might respond here giving an 800 number I can "reach out to" to "provide feedback." Pretty sure anyone still reading this review has had that experience. You get to listen to an automated message tell you what numbers to hit, then wait on hold for an hour, and finally you describe the issue to someone at a call center who wasn't the one who caused the problem and who can't do anything to fix it.
- JRJosh RathelJan 14, 20265.0Everyone is always friendly and they always have what im looking for. The parking lot ia always well maintained during the snow season.
- DHDebbie HallmanJan 9, 20265.0Help
- PAPAMELA ANNJan 5, 20261.0I purchased a 25.00 HOLIDAY item on 1-5-26 and wasn't aware of the return policy till I tried to return the item less than 30 minutes later. I paid cash and had my receipt. ---(There is no return policy signage posted anywhere except for at the return counter area.)--- The reason i requested a return is because an additional accessory needed to be purchased for my item to be usable. The additional item is out of stock with Lowes, so my item is useless. The store still wouldn't accept my return when I explained the situation. Very disappointed. You might want to visit the stores return counter or website before making a purchase. Now I have to think twice before making a purchase here. 🙄
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 01, 2026Yext Knowledge Graph
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