Leslie's Pool Supplies

Reviews

• FS

  Frantisha Santos

  Jul 27, 2025
  5.0
  Excellent Customer Service from Larsen! I had a great experience at Leslie’s Pool thanks to Larsen. He was incredibly helpful, knowledgeable, and patient as he walked me through everything my pool needed. He took the time to explain each product and made sure I felt confident about what I was purchasing. His customer service was top-notch—friendly, professional, and attentive. It’s clear he cares about helping customers, and it made my visit a smooth and stress-free experience. Thanks again, Larsen!
• RP

  Raul Pared

  Jul 1, 2019
  2.0
  The store is set up so you have to rely on the employees for any kind of help they don't sell a comprehensive pool test kit because they want you to bring in water so they can test it and up sell you on everything I realize that some people actually scratch that most people don't want to deal with the pool so they rely solely on the advice that the employees give them The problem is is everything is so overpriced you feel like you're being scammed. I searched for most of the things that I needed on Amazon and I was able to even paying the additional price of overnight shipping it was still 40% cheaper than what he was selling it for. This really sucks because this is why these stores go out of business and we are stuck relying on online shopping I realize that the place isn't open 24/7 a year they have a certain amount of months to make their money but you have to find a happy medium between decent pricing and straight ripping customers off
• MH

  Marc H

  Sep 13, 2015
  1.0
  I visited the Leslie's Pool Supplies store in Nanuet, NY on Saturday, September 12th with a water sample knowing I needed to solve an algae problem; I was going to buy chemicals. There was one other customer in the store buying a high tension cover (nice sale for the store). The sales person asked me to wait by the water testing side of the counter, and that he'd be with me once done. Other customers came in and lined up behind the people buying the cover. As the sales representative finished the order for the cover (~15 minutes), he turned to me and said he had to take care of the customers that entered the store long after me. What a #!@#ing idiot!!! I stated I was there before everyone and was a customer buying product (I had two products already on the counter) and he didn't care and reiterated that he had to serve these customers first. I angrily announced I'm going to Westrock Pool (on Middletown Road - incredibly close by) and was served in minutes; they happily gave me the chemicals I need and I gladly paird for them. Completely unacceptable - I will never spend another cent at Leslie's pool (unless there's some huge apology - which I doubt will ever happen). What a horrible experience.

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