Extra Space Storage

4.8
234 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRV Storage FacilityBoat Storage Facility
Store your belongings at Extra Space Storage on 130 Neelytown Rd in Montgomery, NY today! Our large selection of storage units, drive up access, drive up units, electronic gate access, manager living on site, exceptional security, ADA compliant, deliveries accepted, multiple entrance/exit gates, non climate controlled units available, parking spaces, RV parking, wide drive isles, Wifi available and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
130 Neelytown Rd, Montgomery, NY
12549, United States

Hours

Reviews

4.8
234 reviews
5 stars
212
4 stars
14
3 stars
3
2 stars
1
1 star
4

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted exceptional customer service, particularly praising staff members Kim and Khalil for their helpfulness and professionalism.

Cleanliness

Customers consistently noted that the facility is clean, well-maintained, and organized.

Pricing Concerns

Several reviews expressed dissatisfaction with sudden price increases and perceived bait-and-switch tactics regarding unit pricing.

Accessibility

Many customers appreciated the easy access to their storage units and the convenient location of the facility.

Overall Experience

Overall, customers reported positive experiences, recommending the facility for its friendly staff and efficient service.
  • PK
    Pvo Kickz
    Nov 7, 2025
    5.0
    Khalil and Kim provided excellent service. Smooth process will definitely recommend. Service 10 out of 10!
  • AR
    Andrew Rawding
    Nov 2, 2025
    5.0
    Easy off the highway, very clean and organized
  • RR
    RichManSCTV0
    Oct 27, 2025
    1.0
    BAIT AND SWITCH. as someone else said. Their 73 dollar unit all of a sudden became a 239 dollar unit due to "market changes" meanwhile when I first got my unit they had so little units they had to change my unit size, but if I check now they have TONS of available units. When I asked about the rate change and not being notified of it they claimed they mailed me over a month ago. Yesterday I get it in the mail and its post marked October 20th. So they lied. Extraspace has been buying up all of the small self storage places in the area. They ARE the market. Do not store with them. It will cost you!
  • KP
    kim proal
    Oct 17, 2025
    5.0
    Amazing customer service - 10 stars. Due to personal reasons, it was hard for me to move (downsize) my unit on the day expected. I couldn’t beleive how understanding and considerate Extra Space was - eased a lot of my worries. Thank you thank you to the friendly managers and customer service associates. Feel safe at their location and always well kept.
  • AP
    Anderson Page
    Oct 17, 2025
    5.0
    I highly recommend extra space storage, great customer service and easy access to my unit.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.